The property is well-located, just a stone's throw from Santacruz railway station and the airport, making it convenient for travelers. Guests have mentioned helpful and polite staff, responsive service, and clean rooms. Free breakfast and decent food options also feature positively. However, several reviews point out issues like unclean bathrooms, poor maintenance, and a lack of ventilation in some rooms. The absence of a lift is a recurring concern, especially for those with heavy luggage. Overall, it's a practical choice for budget-conscious travelers.