Phoenix Unmatched Comfort

Phoenix Unmatched Comfort has replied on Wed Nov 26 17:38:40 IST 2025

Dear Guest, We appreciate your feedback and are disappointed that your experience did not meet our usual standards of hospitality. Your comments regarding the service are important to us, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. Best regards,

Phoenix Unmatched Comfort has replied on Wed Nov 26 17:40:25 IST 2025

Dear Namrata, Thank you for sharing your wonderful experience! We're delighted to hear that you enjoyed your stay and appreciated the hospitality. It's great to know that you found the local area vibrant and suitable for a comfortable visit. We look forward to welcoming you back! Regards, Regards,

Phoenix Unmatched Comfort has replied on Tue Nov 11 14:52:51 IST 2025

Dear Apurva, Thank you for sharing your experience at OM Niwas. It's wonderful to hear that you enjoyed the calm environment and found the staff to be friendly. We appreciate your feedback regarding the food quantity and will take that into consideration. Your insights are valuable to us, and we hope to welcome you back soon. Regards,

Phoenix Unmatched Comfort has replied on Tue Nov 11 14:53:01 IST 2025

Dear Yash, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated the food, cleanliness, and helpfulness of our staff. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! Warm regards,

Phoenix Unmatched Comfort has replied on Tue Nov 11 14:53:16 IST 2025

Dear Vinit, Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and appreciate the efforts of our hotel management team. If there's anything specific you'd like to discuss or if there's a way we can assist you further, feel free to reach out. Warm regards,

Phoenix Unmatched Comfort

Dear Guest, Thank you for sharing your thoughts with us. We're disappointed to hear that your experience did not meet your expectations regarding the condition of our property. We strive for our images to accurately represent the hotel and regret that they fell short in your case. We appreciate your feedback on the maintenance and cleanliness of the toilet, as it helps us improve our services. Please know that we take your concerns seriously and will work to address them. If you choose to stay with us again, we hope to provide you with a much more satisfactory experience. Thank you for your feedback. Best regards,

Phoenix Unmatched Comfort has replied on Mon Jun 30 18:12:45 IST 2025

Dear Abhijeet, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the property and found the location convenient. Your recommendation means a lot to us, and we hope to welcome you back soon! Warm regards,

Phoenix Unmatched Comfort has replied on Wed Mar 26 16:32:48 IST 2025

Dear Chandresh, Thank you for your kind words about your stay! We're glad to hear you enjoyed the location, ambiance, and spacious rooms. Your feedback about the washrooms and signage is appreciated, as it helps us improve the experience for future guests. We hope to welcome you back soon! Warm regards,

Phoenix Unmatched Comfort has replied on Wed Apr 16 18:16:07 IST 2025

Dear Valued Guest, Thank you for sharing your experience with us. We are disappointed to hear that aspects of your stay did not meet your expectations, especially concerning the service and management. While it's wonderful to know that you enjoyed the family room and appreciated the location of Phoenix Hotel, I understand how frustrating it must have been not to receive your preferred room and to experience disturbances during your second night. It’s our aim to ensure that every guest has a restful stay, and we will take your feedback on the bathroom tiles and service timing into serious consideration for improvement. I'm glad that Sheru Ji was able to assist you and ensure a more peaceful night afterward. Your insights are invaluable as we strive to enhance our services and management protocols, ensuring that a great location is matched with exceptional service. We truly value your feedback and hope to have the opportunity to serve you better in the future. Warm regards,

Phoenix Unmatched Comfort has replied on Wed Apr 23 17:46:24 IST 2025

Dear Atul, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. It's concerning to hear about the discrepancies in the room amenities and the disturbances you faced. Your feedback regarding the smoking smell and the challenges with the reception is noted, and we understand how this affected your comfort and peace. We appreciate your comments about the parking and location and will use your feedback to improve our services. Thank you for bringing these matters to our attention. Warm regards,

Phoenix Unmatched Comfort has replied on Wed Jan 08 11:50:40 IST 2025

Dear Nidhi, Thank you for your positive feedback! We're thrilled to hear that you found our service comfortable and satisfactory. Your support means a lot to us! Regards,

Phoenix Unmatched Comfort has replied on Wed Jan 01 10:52:10 IST 2025

Dear Pinkesh, Thank you for sharing your thoughts. We're glad to hear you found the property location to your liking. We appreciate your feedback regarding the amenities and room experience, as it helps us understand areas where we can improve. Your input is valuable to us. Regards,

Phoenix Unmatched Comfort has replied on Wed Nov 13 11:26:32 IST 2024

Dear Ramshiromani, Thank you for your feedback! We're glad to hear you enjoyed the comfortable family rooms and excellent food. We appreciate your input on cleanliness and will certainly look into how we can improve in that area. Your feedback is invaluable to us. Warm regards,

Phoenix Unmatched Comfort has replied on Mon Aug 12 10:46:05 IST 2024

Dear Ashwani, Thank you for your lovely feedback! We're delighted to hear that you enjoyed your stay and appreciated the hygiene, polite staff, and amazing food. It’s wonderful to know that you had a great trip with us! Regards,

Phoenix Unmatched Comfort has replied on Mon Aug 12 10:44:09 IST 2024

Dear Rohitash, Thank you for sharing your thoughts about your experience. We're glad to hear that you found the service fast and appreciated the efforts of our staff. We understand that room size can be a consideration, and we appreciate your feedback as it helps us improve. We hope to welcome you back in the future! Warm regards,

Phoenix Unmatched Comfort has replied on Mon Aug 12 10:44:08 IST 2024

Dear HarshitThank you for sharing your thoughts! We're glad to hear you enjoyed your stay and found the amenities satisfying. Your feedback about the bathroom size is appreciated, and we'll take it into consideration. We hope to welcome you back soon!Warm regards,

Phoenix Unmatched Comfort has replied on Tue Aug 13 11:52:17 IST 2024

Dear Kunal, Thank you for sharing your feedback with us! We appreciate knowing that you had a good overall experience at our hotel. We apologize for the inconvenience you faced with the bathroom facilities. Your comments will be shared with our team for improvement. We hope to welcome you back soon for an even better stay. Warm regards,

Phoenix Unmatched Comfort has replied on Mon Aug 12 11:00:32 IST 2024

Dear Kunal, Thank you for sharing your wonderful feedback! It's heartwarming to hear that you enjoyed the ambience, views, and room service. We're glad you had a pleasant experience surrounded by lovely cafes. Hope to welcome you back soon! Regards,

Phoenix Unmatched Comfort has replied on Mon Jul 15 15:14:23 IST 2024

Dear Pradeep, Thank you so much for the wonderful review. We are thrilled to hear that you had a comfortable stay with us and enjoyed our convenient location and amenities like our game boards. Our staff takes great pride in providing excellent service, and we are glad to hear that you found them to be polite. We strive to maintain a clean and welcoming environment for all our guests, and we appreciate you recognizing our efforts. It was a pleasure hosting you, and we hope to welcome you back again soon. Warm regards,

Phoenix Unmatched Comfort has replied on Mon Jul 15 15:14:23 IST 2024

Dear Chanakya, Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay with us and found our hospitality to be to your liking. Our staff work hard to ensure all our guests feel welcome and have a positive experience. We are also glad to hear that you found our location convenient. We hope to welcome you back again in the future. Warm regards,