i recently stayed at oxford hotel in mumbai, and it was one of the worst experiences i’ve ever had. the hotel is nothing like what’s shown in the photos—it’s extremely shady and poorly maintained. to begin with, the staff refused to allow us to park our two-wheeler within the building premises and instead asked us to park it outside on the road. the building itself was in terrible condition, with peeling paint and a lack of basic upkeep. the room we were given had a foul smell, and to make matters worse, water was dripping from the bathroom ceiling. there were no proper arrangements, and the level of hygiene was appalling. shockingly, we didn’t even get a room key. the hotel staff opened the room for us and told us to hand the key back to them whenever we went out. the walls had paint chipping off, the furniture was in bad shape, and the bedding was dirty. the pillows looked like they hadn’t been cleaned or replaced in ages. it was a miserable experience overall. the photos online are completely misleading, and i regret booking this hotel based on them. i would strongly advise others to avoid this place at all costs.
Oxford Hotel Powai Mon Feb 10 11:25:03 IST 2025 को जवाब दिया है
Dear Guest,
Greetings from Oxford Hotel!
We are truly sorry to hear about your disappointing experience at Oxford Hotel. This is certainly not the standard we aim for, and we apologize for the condition of the property and the lack of proper service. Your feedback is valuable, and we will address the concerns you've raised with our team to ensure improvements. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance in the future.
With warm regards,
Oxford Hotel and Team