Hotel Surya

I booked this hotel from for a family vacation trip but soon found out all that glitter is not gold.Housed in a heritage building, this hotel has a majestic appearance with an old world charm.Poorly maintained property - in our room 203 we found broken stone table top, ill fitting kettle plug, poor exhaust in washroom, uneven floor surface that turns an ordinary chair into a rocking one. Understaffed housekeeping and poor quality of toiletries makes it a full circle. I have never experienced such poor quality bath towels in any hotel. Food is overpriced with inconsistent standards and breakfast menu is 98% repetition of the previous day. The only good thing I found was the spacious room with a large washroom and excellent staff behaviour. A stay in radisson would have costed me less. Definitely not a vfm place but if you want to experience heritage stay you can give it a try

Breakfast buffet was good and staff was helpful but initially the room TV was not working and on second day the electric kettle also stopped working. But after the complaint both the issues were resolved promptly. Location of hotel was good but due to the construction work which was going on there were continuous noises which was not very pleasant

Food was not good and property is very old

I found the property to be ok in terms of haritage and palace like experience - checking was Polite but deceiving. As we came from tample visit from Gaya and we traveled 6 hours by car before reaching hotel- exhausted by whole day of traveling and temple visits. Accompnied by Mother and father both Sr- citizen. Sir we have upgraded you to a room with balcony beacuse it is close to Breakfast area and the parents do not have to walk much.. I was impressed by the thoughtful ness - but all this experience lasted only 10 mins when we entered room - we saw a aging room rusted bathroom and uncleaned room where we can feel the settled dust in our feet- on request it was moped immediately . Not much to complain as we wanted to just go to sleep as soon as possible. But the second disappointment came next day morning when we went for breakfast - parents had to walk whole corridor back to lift almost other side and then on ground floor it was again it was long walk back. Actually realised later that the room we booked was in new section of Hotel - but we were “upgraded” to old rusty “Balcony” room . Rest thing TV was working , AC was good , No complaint of smell which you can see in other hotel quite often. Staff was polite and courtious and food (atleast Breakfast) was good althougg may have been better with some more option - but no complaints here .

Renovation going on so some noise in room as well as room having smell too breakfast is not upto the mark

Overall it was a good experience. Food was good. In room dining service was very prompt. The check in could be better ,needs improvement

Yes

A terrible experience overall. I just gave one extra star because the food served was good. Starting from entering the room i was given room 315. Which had no autolock on the gate. The key the gave me for the room was just for show. The gate was always open. If i leave the room the room will not close. It stays open. There was no cctv on my floor to see theft or unsupervised or unauthorised entry exit. So basically security of the place was as good as public park. Bed was so bad that i almost didn’t sleep properly till morning. I went for dining and ordered misi roti and dal makhani for dinner. The served me a complimentary starter of mini misi roti and dal makhani in extra. So if you’re serving that as complimentary food then you should atleast inform me while taling order i could change it a bit. Careless attitude completely.

Neat and clean, well maintained property,staff is humble and always ready to help , wake up call was given at accurate time and they humbly packed breakfast for us very early morning.

खराब मैट्रेस के चलते मेरी आज के डेट में तबियत खराब हो गई। मैने रिक्वेस्ट किया कि ,यह मैट्रेस सही नहीं है।कृपया हार्ड मैट्रेस प्रोवाइड करवाए लेकिन होटल का कोई भी कर्मचारी मेरी बात को नहीं सुना,और मुझे हाइजीनिक हो गया

Location - Good Food - Hygienic & Tasty Amenities - Excellent Service - Great Services Special Thanks to (Mr.Aftab) for his polit and helping nature...

Overall the property looks like a Royal Property but overall the room charges a bit higher with respect to the room sizes & spread of breakfast is not that satisfactory

staff is so rude doesn't accommodate like a guest not any proper rules no facility of water horrific experience after paying for a room

Bad rooms were allocated and upon asking for change no room available where as initially they had many rooms to swap in case rooms are not proper ventilated worst hospitality hotel staff is not at all cooperative and said no cutlery will be provided.Terrible room service they took hours to send RO water in room. staff at reception was not at all cooperative they are rude and not happy to help. Only breakfast was good to eat. This is not a recommendable hotel from my end

The property situated in very prime location easily accessed by all means of transport. ---> food excellent ---> facility excellent ---> room service to be improved a lot ---> add on support like during function provide basic facility with or without charge like listed auto / taxi operators, packing materials, small equipments like scissor, cutter etc, addtional deployment of staff with chargeable basis can male things better and pleasant. ---> service at restaurant can be improved a bit with proper management and understanding If above things are considered, it can definitely add on to the property visibility

The room is clear & the food is good. overall stay was satisfactory. the location was all good. all

I had a very bad experience with this hotel from the rooms to food . The food is not good but the prices are high which are not even affordable for such food. The breakfast includes so many items but none of the tastes good. The hotel is not at all maintaining hygiene. They are providing vehicles but the prices are too high.

The hotel is clean and has a very good ambience. All services provided were satisfactory. The location is accessible.

Property is nice but rooms are old and not that great particularly luxury rooms, staff is good but they refused to change our room when we told them toilet flush wasn’t working

Location is good. Clean area and thw hotel amenities are of good quality. Rooms are spacious. Good in room dinning options. The restaurant served wider variety and good food both in terms of taste and quantity.