This is to register a serious complaint about the extremely poor service, lack of basic facilities, and overall negligence experienced during my recent stay at your hotel.
After traveling nearly 3 hours to reach the property, we were shocked to find that there was no water supply in the entire hotel for almost 8hours.We could not use the washroom, washbasin, or take a shower. This situation was completely unacceptable — more so because we were traveling with a 21-month-old baby, who was also unable to bathe.
Despite multiple complaints, your staff kept repeating that the issue would be fixed in “30 minutes.” Later, we were told it was an air leak issue and advised to keep the taps open, which we did, yet nothing was resolved. There was absolutely no urgency or accountability shown by the staff or management.
To make matters worse, the restaurant was shut down while the menu of “Shoolin Grand” was still kept in the room, misleading guests into thinking dining was available. We were then told to order food through Swiggy or Zomato, which is completely unacceptable for a hotel claiming to provide full-service accommodation.
The breakfast offered was substandard, with only three poorly prepared options, reflecting zero attention to guest experience. Additionally, used plates left outside rooms were not cleared for hours, showing a complete lack of hygiene and housekeeping standards.
What is most disappointing is that no compensation, apology, or acknowledgment was offered despite the scale of inconvenience. The entire stay reflected severe mismanagement, poor maintenance, and indifference to guest comfort.
I demand an immediate written apology from your management along with appropriate compensation for the distress and inconvenience caused to my family. This incident must be escalated to higher authorities and corrective action taken immediately to prevent such appalling experiences in the future.
I expect a prompt and detailed response
