the only advantage of having this hotel was its location. It was situated at main market (mall road) of mount abu due to which visiting mall road as well as Nakki lake is cakewalk. However, the experience of staying in this hotel was highly disappointing. The overall experience was marred by several issues that made it far from satisfactory.
The hygiene standards were appaling, with cockroaches found in the bathroom, which is unacceptable for any hotel. The breakfast buffet included in our package was extremely limited offering only 4-5 uninspiring items. Dinner was even worse-contrary to expectations, no buffet was provided and we have been asked to order from the restaurent menu. The food quality was average at best, and to out surprise, the hotel sourced sweets from another establishment, which were subpar.
Additionally, the hotel failed to provide complementary packaged drinking water, despite breakfast and dinner being part of the booking and charged extra for it. The lack of professionalism was evident as neither the reception staff nor the restaurent manager wore uniforms. Most concerning was the apparent presence of a minor working in the restaurent,raising questions about the hotel's management practices.
Overall, this hotel fell far short of basic expectations for cleanliness, service and quality. I would not recommend staying here unless significant improvements are made.
Hotel Maharaja International has replied on Wed Oct 29 13:11:23 IST 2025
Dear Guest,
Thank you for taking out time and posting feedback.
We are disappointed to note that your experience did not meet your expectations.
Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We try to maintain the highest standards of service, but clearly that's not what happened here.
We may not be able to change the past, but if you give us a chance, we will completely make it up to you.
Please visit again and we will try to give you the best of our services without any complaints.
We regret your inconveniences.
Thanks & Regards.