The Fern Residency Bodhgaya, Series by Marriott

The Fern Residency Bodhgaya, Series by Marriott

Dear Mr.Jha, Greetings from The Fern Residency,Bodhgaya! We're grateful for your feedback and the time you've taken to share it. Your experience is extremely valuable to us and we're already working on improvements based on your observations. Our primary goal is to bring the best experience to our guests and we sympathize that the food variety didn't meet your expectations. Feedback on the food taste is of particular concern, and our chef will definitely look into this matter immediately. We offer a spectrum of options and where we failed to meet this mark with you, we're sorry. As for your comment regarding suitability for family, we're striving to create an environment that's comfortable for all types of travelers. Your critique helps to highlight areas that might need more attention. Thank you for aiding us in our journey of constantly enhancing our guest experiences. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Sun Sep 28 20:35:52 IST 2025

Dear Mr. Sinha, Greetings from The Fern Residency,Bodhgaya! We truly appreciate you taking the time to leave such a wonderful review! Your kind words about our clean, spacious accommodations, our customizable restaurant offerings, and our polite and respectful staff has filled us with joy. It's our aim to provide an exceptional experience for all our guests, and we're thrilled that we could achieve this during your stay with us. We're also glad the location was to your liking. We hope you choose to stay with us again in the future, ensuring the same if not better quality of service! Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Thu Sep 25 23:09:49 IST 2025

Dear Mr. Sharma, Greetings from The Fern Residency,Bodhgaya! We appreciate your feedback and are glad to know that you enjoyed most of the amenities provided. The absence of a swimming pool at our property is something we are aware of and we are trying to make up for it by providing a list of other engaging activities at our facility. On your next visit, we hope you will be able to explore more of these. Concerning your note about the tea, we firmly believe in the importance of delivering high-quality food and beverages. Your experience with the freshness of the tea has been taken into consideration and we will address it to ensure all our guests have a satisfactory dining experience. Your comfort and satisfaction is our utmost priority. We look forward to the opportunity to serve you again and strive to meet your expectations completely. We hope to see you soon. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Mon Sep 15 23:31:38 IST 2025

Dear Mr. Agarwal, Greetings from The Fern Residency, Bodhgaya! We are delighted to read your upbeat feedback about your stay with us. We aim to deliver experiences that capture the essence of excellence, and we're overjoyed that you felt this during your stay. Your specific praise for our hospitality, cleanliness, hygiene, room service, food quality, and room accommodations is especially inspiring for us to strive for more in exceeding guest expectations. We will definitely share your comments with our entire team. It serves as a pat on their back when they hear about such fulfilling guest experiences due to their relentless hard work. Your experience truly does emulate the kind of stay we look forward to offering to all our guests and we're thrilled our team was able to cater to your needs. We certainly look forward to welcoming you back for another incredible encounter. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Mon Sep 15 23:32:01 IST 2025

Dear Mr. Aleyas, Greetings from The Fern Residency, Bodhgaya! We're glad to hear that you appreciated our staff and enjoyed the food during your visit. As for the issue you highlighted with regard to the unpleasant odor in the washroom, please accept our understanding of how this could impact your experience. We regret that this happened. The well-being of our customers is our top priority and we strive to maintain a clean and refreshing environment in all areas, including the washrooms. Your feedback is being taken seriously and this issue will be looked into promptly. Rest assured, immediate steps will be taken to rectify the problem and prevent such occurrences in the future. Your comfort and satisfaction matters to us. We hope this doesn't discourage you from visiting us again. In the future, we're confident we can provide you with a superior experience. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Mon Sep 15 23:31:48 IST 2025

Dear Mr. Bharat, Greetings from The Fern Residency,Bodhgaya! It's a pleasure to read that our hotel's location was to your liking. We strive to give a peaceful experience, away from the hustle and bustle of the city, while ensuring ease of commute. The praise for our culinary offerings is indeed a feather in our cap as we try in every way to tantalize the taste buds of our guests. The facilities we provide are deliberately designed to cater to the diverse needs of our guests and we're glad to hear that you thought they were well-organised. The professionalism of our staff is a testament to our relentless pursuit of providing superior service to our guests. Furthermore, it's great to know that our emphasis on cleanliness and hygiene was appreciated. We continuously aim to meet the highest standards in this area. Your notes have certainly boosted our spirits and we’re eager to have you back soon! Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott

Dear Mr. Panda, Greetings from The Fern Residency,Bodhgaya! We appreciate your honest feedback and take note of the areas you have highlighted for improvement. We are disappointed to hear about the lack of gym facilities and limited toiletries during your stay. As part of our ongoing improvements, we're actively working on adding onsite fitness facilities and we're also addressing the toiletry provision to ensure we cater to our guests' needs suitably. We understand that our service didn't quite floor you this time, but we're committed to making the necessary changes to enhance our services. It's great to hear that you enjoyed our convenient location close to the main road. We will use all your observations as a stepping stone to make the experience of our esteemed guests at The Fern even better in future. We hope you will allow us another opportunity to serve you better. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Sat Sep 06 01:00:08 IST 2025

Dear Mr. Patel, Greetings from The Fern Residency, Bodhgaya! We're thrilled to hear that you've had such a wonderful stay with us. Your kind words regarding our staff, the cleanliness of your room, and the quality of our amenities truly warm our hearts. It sounds like you had quite a great experience! Your comfort and satisfaction are always our highest priorities. We look forward to creating more memorable experiences for you on your next visit and maintaining the high level of service that you've come to expect from us. Your feedback plays a vital role in our continuous strive for improvement. We always love hearing from our valued guests and we greatly appreciate you taking the time to share your experience. So, please feel free to reach out anytime with any additional comments or suggestions. We hope to have the pleasure of welcoming you back soon. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Sat Sep 06 01:00:19 IST 2025

Dear Mr. Raj, Greetings from The Fern Residency , Bodhgaya! It's fantastic to hear that you were satisfied with our rooms, appreciated the cleanliness and complimentary services we offer. It's even more delighting to know that you enjoyed our food and found our complimentary breakfast appealing. We are always striving for the best and your 4-star rating encourages us to work harder and ensure a more wonderful experience for our beloved guests. Hope to welcome you again for another pleasant stay and maybe a perfect 5-star next time. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Tue Aug 19 22:26:07 IST 2025

Dear Mr. Inturi, Greetings from The Fern Residency,Bodhgaya! We're really sorry to hear about your experience. That's certainly not the standard we aim for and we appreciate you bringing this to our attention. We prioritize the health and safety of our guests above all, so this is definitely something we take very seriously. We will immediately conduct a thorough inspection and carry out necessary pest control measures for all the rooms. As for the furniture, we're currently in the process of refurbishing and updating our rooms to ensure our guests have an enjoyable and comfortable experience. Once again, we acknowledge and regret the inconvenience you faced. We will strive to keep improving and make certain that this does not happen in the future. We would be grateful to have another opportunity to serve you better and give you the experience you deserve in the future. Please feel free to reach out to us if you have more concerns or if there's anything we can do to assist you. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Tue Aug 19 22:26:17 IST 2025

Dear Mr. Yadav, Greetings from The Fern Residency,Bodhgaya! We are delighted to hear that you enjoyed your stay with us and had a positive experience. Your kind words about our supportive staff, the breakfast, and our level of service are highly appreciated. We always try to deliver top-quality service to our valued guests. If there is anything else that could have enhanced your stay further, please let us know. It gives us immense pleasure to make our guests' stay as enjoyable as possible. Your feedback is vital in our strive for excellence, and we look forward to welcoming you back in the near future. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Mon Jul 21 21:56:57 IST 2025

Dear Mr. Aggarwal, Greetings from The Fern Residency,Bodhgaya! We are thrilled to hear that you found our location, staff, cleanliness, and facilities to your satisfaction. It's great to know that the wide parking area was suitable for your needs and that the spacious rooms with new furniture enhanced your stay. It's always our goal to offer a well-rounded hospitality experience, and your positive feedback validates our efforts. Your commendations encourage us to continuously provide excellent service. Do remember us for your future stays, as we are always eager to serve you and offer an even better experience every time. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Mon Jul 21 21:55:47 IST 2025

Dear Mr. Agarwal, Greetings from The Fern Residency,Bodhgaya! We're overjoyed to read your positive feedback! It's fantastic to hear that you appreciated our prime location and spacious rooms. We indeed work hard to maintain the quality of our property. Our team members will surely be pleased to learn about your remarks on their service and the food. Your satisfaction is our top priority and acknowledging our 'excellent' status means a lot to us. We look forward to welcoming you back for another wonderful experience! Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Tue Jun 24 02:13:55 IST 2025

Dear Mr. Singh, Greetings from The Fern Residency,Bodhgaya! We greatly appreciate your feedback and are glad to hear that your overall experience was a positive one. We are constantly working on improving our services and your remarks regarding transportation costs are duly noted. We understand that transportation can have a significant impact on the overall cost of any trip. We'll compile your feedback, along with others regarding similar issues, and work to review our transportation partnerships and strategies. Our aim is to find a more reasonable and affordable solution for all our esteemed guests like you, without compromising on the quality and comfort of the service. We truly value your feedback as it helps us identify areas we can better meet the needs of our clients. We look forward to offering you more pleasant stays in the future. Please continue to share your experiences with us. Thanks & Regards Amit Kumar Pandey General Manager

The Fern Residency Bodhgaya, Series by Marriott has replied on Thu Jul 31 00:25:16 IST 2025

Dear Guest, Greetings from The Fern Residency,Bodhgaya! It's wonderful to know that you discovered our property through MakeMyTrip and decided to book with us. We're delighted to hear about your positive first impressions of the hotel's design, our warm hospitality, and our polite staff. We always strive to greet our guests in a welcoming manner and make them feel special, so the refreshing welcome drink is a part of that. We're very glad to hear that our approach created a positive impact on your stay. It's also great to know that you had a comfortable and enjoyable stay in our well-equipped rooms, and that you appreciated our modern amenities. We look forward to welcoming you back on your next visit. Thanks & Regards Amit Kumar Pandey General Manager