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Sus, Pune
85 Ratings, 50 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the spacious rooms and clean environment of the property. The staff is often highlighted for being friendly and attentive, with good service and well-prepared food. The location is also noted for being quiet yet accessible. However, several reviews mention serious hygiene issues, particularly with cockroaches and maintenance problems, which significantly detracted from the experience.
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Terrible Stay
given in 3 rd floor. no room service. we have to take plates to have food, main door lock, washroom taps , faucet broken, flush nit working we have pore water after using washroom with bucket. full of cockroaches.
Room: Deluxe Room
Via Royal Inn NS has replied on Wed Oct 29 17:03:44 IST 2025
We sincerely apologize for the inconvenience you experienced during your stay. The issues you’ve mentioned regarding room maintenance, cleanliness, and broken amenities are unacceptable and have been shared with the concerned team for immediate resolution. Your feedback is valuable and will help us improve our guest experience.
ABSOLUTELY AVOID: Uninhabitable and Unhygienic
This was a terrible, unacceptable stay and the worst hotel experience I've ever had. I booked this property for its proximity to my work, but it was completely uninhabitable. The room was disgustingly unhygienic. I found an estimated 50+ cockroaches, and they were crawling on the bed itself. When I raised this appalling issue with the staff, the hotel's only "solution" was to suggest I sleep with the lights on. This is not a professional remedy; it's an insult. I had booked for three nights but could only tolerate staying for one night before I was forced to find and pay for a new hotel for the remaining two nights. My strong suggestion: Do NOT consider this hotel even by mistake. I am currently seeking a full resolution and refund for the unused nights from MakeMyTrip.
Room: Deluxe Room
worst stay ever
The worst property ever to stay in.. Full of cockroaches and termites.. Terrible smell and worst service by the host and MMT guys..
Room: Deluxe Room
Via Royal Inn NS has replied on Thu Aug 21 14:24:55 IST 2025
Dear Guest, we sincerely regret to learn about the unpleasant experience you had during your stay. Cleanliness and comfort are top priorities for us, and your feedback regarding room hygiene and service has been taken very seriously. The concerns shared have been escalated to the property team for immediate corrective measures to ensure this does not recur. We truly value your feedback and apologize for the inconvenience caused.
Excellent Stay
Simple yet refined space with lovely rooms and a light touch. Meals were vibrant and well-made. Staff were alert and easy to approach. A clean and quiet break from daily chaos.
Room: Deluxe Room
Via Royal Inn NS has replied on Thu Jul 24 13:26:00 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
Comfortable stay with great service. The rooms were neat, big, and well-furnished. The food was hygienic and flavorful. The staff was warm and very professional. The calm surroundings make it a perfect spot for both work and leisure trips.
Room: Deluxe Room
Via Royal Inn NS has replied on Thu Jul 24 13:26:01 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
Had a great stay here! The hotel is located in a quiet, accessible area. Rooms were large and very clean. The food was tasty and hygienically prepared. Staff were polite and responded quickly to every request. Ideal for both business and leisure trips.
Room: Deluxe Room
Via Royal Inn NS has replied on Thu Jul 24 13:26:03 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
Wonderful stay with amazing staff and service. The hotel rooms are large and spotless. The food tasted great and hygiene was not compromised. Calm location and easy access to major spots. Perfect for peaceful, quality stays.
Room: Deluxe Room
Via Royal Inn NS has replied on Thu Jul 24 13:26:06 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
A perfect stay! The staff were courteous and the rooms were big and tidy. Food was excellent and hygiene was well maintained. Located conveniently yet peaceful, ideal for both business and leisure. Prompt services made the stay even better.
Room: Deluxe Room
Via Royal Inn NS has replied on Thu Jul 24 13:26:08 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Terrible Stay
The rooms weren't good, neither the washrooms. the smell on every corner of the room as well the reception, it was bad. the rooms were having cockroachs in it.
Room: Deluxe Room
Via Royal Inn NS has replied on Tue Jul 22 16:11:33 IST 2025
We sincerely apologize for the discomfort you experienced during your stay. We regret that the condition of the room and washroom, along with the unpleasant odor and presence of cockroaches, caused inconvenience. This is not the standard we strive to maintain. Your feedback has been escalated to the concerned team for immediate attention and action. Issues have been resolved now to ensure a cleaner, more comfortable environment for future guests.
The Cockroach Hotel...
The room was full of Cockroaches... Kitchen was not functioning. It wasn't worth even free stay. ...
Room: Deluxe Room
Via Royal Inn NS has replied on Tue Jul 08 14:47:43 IST 2025
We sincerely apologize for the extremely unpleasant experience you had. The presence of cockroaches and non-functional kitchen facilities are completely unacceptable. Your feedback has been escalated to the concerned team for immediate and strict corrective action. **The issue has now been resolved.**
Average Stay
There were Small cockroaches in the room. Water taps are leaking. Maintenance in the room is required.
Room: Deluxe Room
Via Royal Inn NS has replied on Fri Jun 20 14:58:23 IST 2025
We apologize for the inconvenience caused during your stay. The concerns regarding cockroaches and leaking taps have been taken seriously, and our team has addressed the maintenance issues to ensure a better guest experience moving forward. The issue has now been resolved.
Excellent Stay
Quiet and Comfortable: "The room was both quiet and comfortable, providing a serene environment for an amazing night’s rest."
Room: Deluxe Room
Via Royal Inn NS has replied on Sat Apr 19 15:30:01 IST 2025
Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.
Excellent Stay
Nature Retreat: "The hotel is surrounded by beautiful natural landscapes that create a serene atmosphere. I felt completely at peace during my stay."
Room: Deluxe Room
Via Royal Inn NS has replied on Sat Apr 19 15:29:58 IST 2025
Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.
Excellent Stay
"The room was very clean and well-equipped. The front desk staff made checking in and out easy. I also enjoyed the pool area. Excellent value for money!"
Room: Deluxe Room
Via Royal Inn NS has replied on Sat Apr 19 15:29:54 IST 2025
Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.
Excellent Stay
Private and Peaceful: "A private and peaceful retreat with amazing service. This hotel offers a truly serene experience from start to finish."
Room: Deluxe Room
Via Royal Inn NS has replied on Sat Apr 19 15:29:51 IST 2025
Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.
Excellent Stay
"Pure Bliss" This place exudes calmness in every way. From the gentle rustling of leaves to the warm, welcoming atmosphere, it was the perfect environment to unwind. I felt completely rejuvenated after my stay.
Room: Deluxe Room
Via Royal Inn NS has replied on Sat Apr 19 15:29:47 IST 2025
Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.
Excellent Stay
"Such a pleasant stay! The hotel offers fantastic service, and the rooms are well-maintained. Worth every penny."
Room: Deluxe Room
Via Royal Inn NS has replied on Fri Apr 18 17:52:08 IST 2025
We are glad to have provided you with a pleasant experience. It is extremely inspiring for us to get to know from guests that they had a beautiful stay. Looking forward to hosting you soon again!
Excellent Stay
"Fantastic stay with outstanding service. The food was delectable, and the rooms were immaculate. A gem in Pune!"
Room: Deluxe Room
Via Royal Inn NS has replied on Fri Apr 18 17:50:44 IST 2025
We are glad to have provided you with a pleasant experience. It is extremely inspiring for us to get to know from guests that they had a beautiful stay. Looking forward to hosting you soon again!
Terrible Stay
It was a very high distance from the Pune airport & I did cancel room within 2 min but the hotel did not return the amount.
Room: Deluxe Room
Via Royal Inn NS has replied on Sun Aug 31 01:40:46 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
A
Electric board in the room is dismantled. No lift facility available. Didn't get breakfast even after booking well in advance. No restaurant available
Room: Deluxe Room
Via Royal Inn NS has replied on Sun Aug 31 01:41:00 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
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