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Review Of Via Royal Inn NS0123401234

Sus, Pune

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    85 Ratings, 50 Reviews

    excellent
    24%
    very good
    15%
    average
    20%
    poor
    14%
    bad
    27%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 1
    • 1
    • 4
    • 1
    • 4
    • 1
    • 3
    • 5

    Rating Categories

    • Location3.4
    • Cleanliness3.3
    • Food2.8
    • Value For Money3.0
    • Facilities3.2
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the spacious rooms and clean environment of the property. The staff is often highlighted for being friendly and attentive, with good service and well-prepared food. The location is also noted for being quiet yet accessible. However, several reviews mention serious hygiene issues, particularly with cockroaches and maintenance problems, which significantly detracted from the experience.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    dr s.solo

    given in 3 rd floor. no room service. we have to take plates to have food, main door lock, washroom taps , faucet broken, flush nit working we have pore water after using washroom with bucket. full of cockroaches.

    Travel Month: Oct 2025

    Room: Deluxe Room

    • user photos

    Via Royal Inn NS has replied on Wed Oct 29 17:03:44 IST 2025

    We sincerely apologize for the inconvenience you experienced during your stay. The issues you’ve mentioned regarding room maintenance, cleanliness, and broken amenities are unacceptable and have been shared with the concerned team for immediate resolution. Your feedback is valuable and will help us improve our guest experience.

    1.0

    ABSOLUTELY AVOID: Uninhabitable and Unhygienic

    vaibhavi.solo

    This was a terrible, unacceptable stay and the worst hotel experience I've ever had. ​I booked this property for its proximity to my work, but it was completely uninhabitable. The room was disgustingly unhygienic. I found an estimated 50+ cockroaches, and they were crawling on the bed itself. ​When I raised this appalling issue with the staff, the hotel's only "solution" was to suggest I sleep with the lights on. This is not a professional remedy; it's an insult. ​I had booked for three nights but could only tolerate staying for one night before I was forced to find and pay for a new hotel for the remaining two nights. ​My strong suggestion: Do NOT consider this hotel even by mistake. I am currently seeking a full resolution and refund for the unused nights from MakeMyTrip.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Deluxe Room

    1.0

    worst stay ever

    archana j.family with 1 kid

    The worst property ever to stay in.. Full of cockroaches and termites.. Terrible smell and worst service by the host and MMT guys..

    Travel Month: Aug 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Thu Aug 21 14:24:55 IST 2025

    Dear Guest, we sincerely regret to learn about the unpleasant experience you had during your stay. Cleanliness and comfort are top priorities for us, and your feedback regarding room hygiene and service has been taken very seriously. The concerns shared have been escalated to the property team for immediate corrective measures to ensure this does not recur. We truly value your feedback and apologize for the inconvenience caused.

    5.0

    Excellent Stay

    satyam s.solo

    Simple yet refined space with lovely rooms and a light touch. Meals were vibrant and well-made. Staff were alert and easy to approach. A clean and quiet break from daily chaos.

    Travel Month: Jul 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Thu Jul 24 13:26:00 IST 2025

    Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

    5.0

    Excellent Stay

    arun s.business

    Comfortable stay with great service. The rooms were neat, big, and well-furnished. The food was hygienic and flavorful. The staff was warm and very professional. The calm surroundings make it a perfect spot for both work and leisure trips.

    Travel Month: Jul 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Thu Jul 24 13:26:01 IST 2025

    Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

    5.0

    Excellent Stay

    anuradha s.business

    Had a great stay here! The hotel is located in a quiet, accessible area. Rooms were large and very clean. The food was tasty and hygienically prepared. Staff were polite and responded quickly to every request. Ideal for both business and leisure trips.

    Travel Month: Jul 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Thu Jul 24 13:26:03 IST 2025

    Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

    5.0

    Excellent Stay

    kundan c.business

    Wonderful stay with amazing staff and service. The hotel rooms are large and spotless. The food tasted great and hygiene was not compromised. Calm location and easy access to major spots. Perfect for peaceful, quality stays.

    Travel Month: Jul 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Thu Jul 24 13:26:06 IST 2025

    Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

    5.0

    Excellent Stay

    juhi s.business

    A perfect stay! The staff were courteous and the rooms were big and tidy. Food was excellent and hygiene was well maintained. Located conveniently yet peaceful, ideal for both business and leisure. Prompt services made the stay even better.

    Travel Month: Jul 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Thu Jul 24 13:26:08 IST 2025

    Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

    1.0

    Terrible Stay

    anurag d.couple

    The rooms weren't good, neither the washrooms. the smell on every corner of the room as well the reception, it was bad. the rooms were having cockroachs in it.

    Travel Month: Jul 2025

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos

    Via Royal Inn NS has replied on Tue Jul 22 16:11:33 IST 2025

    We sincerely apologize for the discomfort you experienced during your stay. We regret that the condition of the room and washroom, along with the unpleasant odor and presence of cockroaches, caused inconvenience. This is not the standard we strive to maintain. Your feedback has been escalated to the concerned team for immediate attention and action. Issues have been resolved now to ensure a cleaner, more comfortable environment for future guests.

    1.0

    The Cockroach Hotel...

    samir j.family

    The room was full of Cockroaches... Kitchen was not functioning. It wasn't worth even free stay. ...

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Deluxe Room

    Via Royal Inn NS has replied on Tue Jul 08 14:47:43 IST 2025

    We sincerely apologize for the extremely unpleasant experience you had. The presence of cockroaches and non-functional kitchen facilities are completely unacceptable. Your feedback has been escalated to the concerned team for immediate and strict corrective action. **The issue has now been resolved.**

    3.0

    Average Stay

    family

    There were Small cockroaches in the room. Water taps are leaking. Maintenance in the room is required.

    Travel Month: Jun 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Fri Jun 20 14:58:23 IST 2025

    We apologize for the inconvenience caused during your stay. The concerns regarding cockroaches and leaking taps have been taken seriously, and our team has addressed the maintenance issues to ensure a better guest experience moving forward. The issue has now been resolved.

    5.0

    Excellent Stay

    arun s.solo

    Quiet and Comfortable: "The room was both quiet and comfortable, providing a serene environment for an amazing night’s rest."

    Travel Month: Apr 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Sat Apr 19 15:30:01 IST 2025

    Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.

    5.0

    Excellent Stay

    anuradha s.business

    Nature Retreat: "The hotel is surrounded by beautiful natural landscapes that create a serene atmosphere. I felt completely at peace during my stay."

    Travel Month: Apr 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Sat Apr 19 15:29:58 IST 2025

    Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.

    5.0

    Excellent Stay

    satyam s.solo

    "The room was very clean and well-equipped. The front desk staff made checking in and out easy. I also enjoyed the pool area. Excellent value for money!"

    Travel Month: Apr 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Sat Apr 19 15:29:54 IST 2025

    Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.

    5.0

    Excellent Stay

    anuradha s.solo

    Private and Peaceful: "A private and peaceful retreat with amazing service. This hotel offers a truly serene experience from start to finish."

    Travel Month: Apr 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Sat Apr 19 15:29:51 IST 2025

    Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.

    5.0

    Excellent Stay

    satyam s.solo

    "Pure Bliss" This place exudes calmness in every way. From the gentle rustling of leaves to the warm, welcoming atmosphere, it was the perfect environment to unwind. I felt completely rejuvenated after my stay.

    Travel Month: Apr 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Sat Apr 19 15:29:47 IST 2025

    Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.

    5.0

    Excellent Stay

    juhi s.solo

    "Such a pleasant stay! The hotel offers fantastic service, and the rooms are well-maintained. Worth every penny."

    Travel Month: Apr 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Fri Apr 18 17:52:08 IST 2025

    We are glad to have provided you with a pleasant experience. It is extremely inspiring for us to get to know from guests that they had a beautiful stay. Looking forward to hosting you soon again!

    5.0

    Excellent Stay

    satyam s.solo

    "Fantastic stay with outstanding service. The food was delectable, and the rooms were immaculate. A gem in Pune!"

    Travel Month: Apr 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Fri Apr 18 17:50:44 IST 2025

    We are glad to have provided you with a pleasant experience. It is extremely inspiring for us to get to know from guests that they had a beautiful stay. Looking forward to hosting you soon again!

    1.0

    Terrible Stay

    business

    It was a very high distance from the Pune airport & I did cancel room within 2 min but the hotel did not return the amount.

    Travel Month: Jan 2025

    Room: Deluxe Room

    Via Royal Inn NS has replied on Sun Aug 31 01:40:46 IST 2025

    Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.

    2.0

    A

    manoj h.business

    Electric board in the room is dismantled. No lift facility available. Didn't get breakfast even after booking well in advance. No restaurant available

    Travel Month: Nov 2024

    Room: Deluxe Room

    Via Royal Inn NS has replied on Sun Aug 31 01:41:00 IST 2025

    Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.

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