Guest reviews highlight significant issues with extra charges during check-in, often leading to frustration and confusion. Many reported rude and unprofessional staff, with poor maintenance and lack of basic amenities like food and TV. Although a few guests mentioned friendly service and accessible locations, overall cleanliness and upkeep were criticized. Some guests had positive experiences, praising room hygiene and decent facilities, but these were overshadowed by complaints about unfair practices and additional costs.