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Review Of The Cosmos Hotel0123401234

MG Marg, Gangtok | About a minute walk to MG Marg Market

    User Rating & Reviews

    • everyone
    • group
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    4.1
    Very Good

    173 Ratings, 74 Reviews

    excellent
    47%
    very good
    32%
    average
    11%
    poor
    4%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 4
    • 4
    • 4
    • 5
    • 5
    • 5
    • 5
    • 1

    Rating Categories

    • Location4.3
    • Cleanliness4.5
    • Food3.6
    • Value For Money3.9
    • Facilities3.7
    • Child Friendliness4.1
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    Review Summary

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    Guests appreciate the property's prime location, just a short walk from MG Marg, making it super convenient for exploring. The staff is often commended for being friendly and helpful, ensuring a pleasant stay. Rooms are noted for cleanliness and basic amenities, while the rooftop restaurant offers stunning views. The breakfast is decent, but some feel it could use more variety. Overall, it seems to be a cozy and welcoming place to stay.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    dinesh z.couple

    We recently enjoyed a 3-night stay at Hotel Cosmos. The bathroom was impeccably clean and well-stocked with amenities, including good quality towels, a hairdryer, and reliable hot water. While the breakfast was just adequate for our tastes, the overall service was fantastic. The staff was incredibly cooperative and helpful. A great example was their quick response when I inquired about laundry: they immediately provided an iron and iron board so I could quickly press my two shirts. The hotel's location is a major plus. I highly recommend Hotel Cosmos, especially because the market, shops, and restaurants (including good non-vegetarian options) are all within easy walking distance.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Deluxe Room

    The Cosmos Hotel

    Dear Dinesh ji, Thank you for taking the time to share your wonderful feedback about your recent 3-night stay at Hotel Cosmos. We’re delighted to hear that you found the bathroom facilities spotless and well-equipped, and that our team’s prompt service made your stay more comfortable—especially with the quick assistance for your ironing request. We also appreciate your comments about breakfast and will share your feedback with our culinary team to help us continue improving our offerings. It’s great to know that our central location and nearby dining options added to your overall experience. Your kind recommendation means a lot to us, and we look forward to welcoming you back for another pleasant stay. Warm regards, The Hotel Cosmos Team

    4.0

    Good Stay

    abhijit d.

    The property is on Tibet Road and very near to MG Marg, just 1-2 minutes walking distance. They serve only vegetarian foods. Breakfast span was limited but quality and taste was quite good. We dined only once and food is quite costly. We booked a suit room. The washroom was small with no ventilation. Cleanliness of the hotel was quite good. Service needs to be improved. Mr. Gyalpo was awesome. Gyalpo and proximity to MG Road are the main reasons we stayed there for two consecutive times at a gap of 3.5 years. Thanks Gyalpo for your awesome service.

    Travel Month: Oct 2025 (4-Night Stay)

    Room: Suite room

    The Cosmos Hotel

    Dear Abhijit, Thank you for sharing your valuable feedback and for choosing to stay with us again after 3.5 years. We truly appreciate your continued trust in our property. We’re delighted to hear that you enjoyed our convenient location near MG Marg and the quality of our vegetarian cuisine. Your kind words for Mr. Gyalpo have been shared with him—he’s thrilled to be recognized for his service and dedication. It was a pleasure having you with us once again, and we hope to welcome you back for a more comfortable and satisfying stay in the near future. Warm regards, The Hotel Cosmos Team

    4.0

    Hotel Stay

    supriya b.family

    The stay was comfortable and the staff was friendly. We booked our stay for 2 days and it was quite comfortable.

    Travel Month: Oct 2025

    Room: Deluxe Room

    The Cosmos Hotel has replied on Fri Oct 31 19:54:52 IST 2025

    Dear Supriya ji, Thank you for sharing your feedback! We’re delighted to hear that you had a comfortable stay and found our staff friendly and welcoming. It was a pleasure hosting you for two days, and we hope to have the opportunity to welcome you back soon for another pleasant stay. Warm regards, The Cosmos Hotel Team.

    4.0

    Nice H9twl

    supriya b.group

    The service was good and the staff was friendly. We stayed for 2 days and everything was good except for the bathroom exhaust which was not working properly.

    Travel Month: Oct 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    dipti r.family with 1 kid

    LOCATION IS GOOD AS WALKABLE DISTANCE TO MG ROAD. ROOM IS CLEANED. STAFFS ARE COOPERATIVE. ONLY VEG FOOD. RESTAURANT OUTSIDE VIEW IS BRILLIANT.

    Travel Month: Oct 2025

    Room: Deluxe Room

    The Cosmos Hotel has replied on Thu Oct 09 12:21:11 IST 2025

    Dear Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you enjoyed your stay and were fully satisfied with our services and facilities. We look forward to welcoming you back for another pleasant stay with us.

    1.0

    Terrible Stay

    graceme d.

    The receptionist were very unfriendly and rude as if we were staying there for free.. They caused inconvenience to us by not answering the phone calls and giving any facilities like hotels should. Had a very terrible experience and wouldn’t recommended anyone to stay there

    Travel Month: Sep 2025

    Room: Deluxe Room

    The Cosmos Hotel has replied on Thu Oct 09 12:42:21 IST 2025

    Dear Guest, We are sorry to hear that you felt this way during your stay. However, your review does not reflect the actual situation. Our team maintains detailed call and service records, and all guest requests are promptly attended to. We would also like to mention that during your stay, there were significant damages caused to the hotel’s linen and room amenities, for which a fine was levied as per hotel policy. We believe this review may have been posted in reaction to that situation. At The Cosmos Hotel, we always strive to provide courteous service and a comfortable stay to all our guests, and we regret that your experience did not match the standards we maintain for others. Warm regards, The Cosmos Hotel Management

    4.0

    Stay at Hotel Cosmos

    ashish b.group

    We stayed at the hotel for two nights in the suite room. The room had all amenities and was clean. The staff were polite and courteous. We had taken the complimentary breakfast option, which was sumptuous. overall the experience was good.

    Travel Month: Sep 2025

    Room: Suite room

    The Cosmos Hotel has replied on Wed Oct 01 07:26:05 IST 2025

    Dear Guest, Thank you for choosing to stay with us and for sharing your valuable feedback. We are delighted to know that you enjoyed our Suite room, found the amenities comfortable, and appreciated the cleanliness. It is also heartening to hear that our team’s hospitality and the complimentary breakfast added to your experience. Your kind words motivate us to continue delivering the best to our guests. We look forward to welcoming you again for another pleasant stay. Warm regards, The Cosmos Hotel, Gangtok

    4.0

    Cosmos

    subodh.family with 1 kid

    Nice stay, friendly staff. Really Nice place for stay. One must try while visiting Gangtok. Clean and hygienic place

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Deluxe Room

    The Cosmos Hotel has replied on Fri Sep 26 11:52:43 IST 2025

    Dear Subodh ji, Thank you for taking the time to share your experience at The Cosmos Hotel. We are delighted to hear that you enjoyed your stay . Your kind words motivate our team to continue delivering exceptional service.

    5.0

    Excellent Stay

    preeti s.family

    Hotel is situated near to MG Marg at good location. The staff was kind and cooperative. Rooms were clean with all amenities.

    Travel Month: Sep 2025

    Room: Deluxe Room

    The Cosmos Hotel has replied on Sat Sep 13 21:22:17 IST 2025

    Preeti ji, your words means a lot to us, thank you for the positive feedback. We would love to host you again.

    5.0

    very nice property

    ashish k.group

    Very nice property , Nice stay , very nice staff and very closed Mg Road just a next road, and very nice market a hotel

    Travel Month: Sep 2025

    Room: Deluxe Room

    The Cosmos Hotel has replied on Sat Sep 13 21:22:38 IST 2025

    Ashish ji, your word means a lot to us, thank you for the positive feedback. We would love to host you again.

    3.0

    NO CITY VIEW,

    abhijit g.solo

    Property Location Good, Breakfast Buffet option is very less and most tray not refills even at 8am, no taste in food, no mineral water served in room, only regular water

    Travel Month: Jun 2025

    Room: MG MARG PREMIUM ROOM (CITY VIEW)

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    5.0

    Nice hotel to stay

    dhirendra k.family with 3 kids

    Hotel ambiance was very nice.. Staff were also very much cooperative. It is situated at walking distance from MG Road.

    Travel Month: Jun 2025

    Room: MG MARG PREMIUM ROOM (CITY VIEW)

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    The Cosmos Hotel has replied on Fri Oct 10 05:31:36 IST 2025

    Dear Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you enjoyed your stay and were fully satisfied with our services and facilities. We look forward to welcoming you back for another pleasant stay with us

    3.0

    Average ooms..

    bijay s.family with 1 kid

    The room is mediocre No AC, no ceiling fan, if you complain you are given a stand fan. The stand fan placed in the room looks very bad. And gives a bit of a low quality feel

    Travel Month: Jun 2025

    Room: MG MARG SKYLINE SUITE (CITY VIEW)

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    5.0

    Nice hotel and room in Gangtok

    family with 2 kids

    Location wise cheap and best hotel. Staff behavior was so good. Best food but little bit costly, but over all it was nice.

    Travel Month: Jun 2025

    Room: MG MARG PREMIUM ROOM (CITY VIEW)

    4.0

    Good Stay

    mohammad n.couple

    The hotel is good with good accessibility to mg Marg road which is in walking distance. they have good roof top restaurant and breakfast buffet is quite good with options of poori sabzi, idli sambhar, juice, tea, coffee, some dessert, vermicelli which differs every day. The lift is till the 4th floor and if your room is on the 5th floor then you have to go by stairs but that is manageable as their guard helps to carry the luggage and all. The roof top is on the 6th floor with a fabulous view of clouds and mountains. The room size is good but the bathroom size is small but it is okay.

    Travel Month: May 2025

    Room: MG MARG PREMIUM ROOM (CITY VIEW)

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    3.0

    Basic amenities and client handling for front desk

    arpan t.business

    Everything is as kind of average from food to quality of rooms , their was no parking and I came with car just to know that there was as no parking , it was difficult to manage for me and lastly I feel your people in the front desk should be polite enough and react accordingly , pls teach them basic manners since you are in hospitality industry. They can’t be rude to customer at all , the tone they speak in with customers .

    Travel Month: May 2025 (3-Night Stay)

    Room: MG MARG ESSENCE ROOM (NON VIEW)

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    5.0

    excellent experie

    manmohan k.family with 2 kids

    hotel is located 5 minutes from mg road and everything was fantastic and pure veg was awesome . must visit or booked

    Travel Month: May 2025

    Room: MG MARG PREMIUM ROOM (CITY VIEW)|MG MARG SKYLINE SUITE (CITY VIEW)

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    4.0

    very nice

    harshit c.couple

    Very nice stay food was good and was very near to Mall Road and market over all the experience was good

    Travel Month: May 2025

    Room: MG MARG ESSENCE ROOM (NON VIEW)

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    4.0

    Good Stay

    samrat c.couple

    The properties location is very convenient as it is just beside MG Marg, The skyline suite rooms are quite spacious and has lovely mountain view and well maintained. The staff is friendly and very responsive. It was a wonderful stay at the hotel

    Travel Month: May 2025

    Room: MG MARG SKYLINE SUITE (CITY VIEW)

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    3.0

    Average Stay

    sikander g.family

    On the day of checkout, although previously informed about the time of checkout, there was no power in the area, but the hotel refused to start the generator quoting that the generator is low on fuel. The entire checkout process was very uncomfortable in dark with ice cold water in the shower. Only generator was started to give power to the elevator later so that we can get our bags down from 4th floor. Breakfast included was below average. Out of the 7days of our stay we ate breakfast 3 days in a row and then one more and surprisingly potatoes was a consistent option with a standard idli vada or poha. Other wise house keeping did a good job catering for our needs to service the room. The proximity of the hotel to MG marg and couple of restaurants suited our needs so that was great.

    Travel Month: May 2025 (7-Night Stay)

    Room: MG MARG ESSENCE ROOM (NON VIEW)

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