property was not at all up to the mark...smelly rooms and washroom..it seems nothing like an hotel...only 4 rooms on a piece of land...do not recommend at all
Royal Palms by Royal Garden Retreat has replied on Sun Jul 27 11:09:52 IST 2025
Dear Guest,
Thank you for taking the time to share your feedback. We sincerely regret to hear that your experience did not meet your expectations.
Please allow us to clarify that our property is listed and operated as a homestay, not a full-scale hotel. As such, it offers a more intimate and minimalistic setup, ideal for guests seeking a simpler and homely atmosphere. However, cleanliness and comfort are still our top priorities, and we are truly sorry to hear that you found the rooms and washrooms below standard.
Your comments regarding the odor and maintenance have been shared with our housekeeping team for immediate action. We take guest feedback seriously and will work on improving these areas promptly.
We appreciate your input and will strive to enhance the guest experience further.
Team royal park