Our stay at this hotel was extremely disappointing and frustrating. the service and cleanliness were well below standard.
The rooms were unclean and untidy, and to our shock, we saw cockroaches crawling on the floor and even on the bed. Basic amenities like soap and shampoo were missing — all we got was a tiny Medimix soap.
The breakfast was cold, tasteless, and definitely not up to the mark. The morning tea was especially bad. To make things worse, even the security guard was unhelpful when our cab got stuck due to poor parking management. As a result, we had to walk to nearby locations like Omkareshwar Temple. Since the area is hilly and roads are sloped, my friend and his 5-year-old son fell and got injured on their faces — a completely avoidable situation if the staff had been cooperative.
We reported these issues to the hotel management, but instead of offering help, they blamed each other and failed to take any responsibility.
As a final disappointment, we informed them at check-in and again later that we would be checking out early the next day at 8:00 AM, and were told that complimentary breakfast starts at 7:30 AM. However, when we went for breakfast at 7:30 AM, the staff refused to serve, claiming it would only start at 8:00 AM and anything earlier would be chargeable.
This was one of the worst hotel stays we've ever experienced. Poor hygiene, untrained staff, lack of basic facilities, and zero accountability. I strongly advise others to avoid this hotel.