i booked the hotel well in advance. had travelled from early morning and reached the hotel late evening. had even mentioned while booking that I will be reaching late evening.
when I reached the hotel, the guy who was on the reception desk was rude , arrogant & very disrespectful. he tells me hotel is booked, ur fault u did not come at 12 pm , as some other guest has extended so u don't have a room
if u want stay in lobby n wait someone or other when checks out ul get a room. when I tried to reason wit him that I have booked, paid the entire amount, am tired travelling from morning he's response was "Thats your problem".
i reached put to mmt and expressed my problem, and thankfully they listened and understood and got me another place to stay, the extra cost being beared by mmt. Highly appreciate mmt for their gesture.
and I highly recommend people to stay away from this hotel.