Dear MakeMyTrip Support Team,
I recently stayed at Hotel Rotano Garden, Bengaluru (Booking ID: NH******8836) and my experience was very disappointing due to poor maintenance and lack of basic comfort:
The bathroom had a constant foul smell even after flushing and using fresheners, making it extremely unpleasant to use.
The AC in the room was not working properly, and despite being switched on, the room remained hot and uncomfortable.
These issues made my stay highly uncomfortable and not worth the money paid. The hotel facilities did not match the expectations set on your platform.
I request MakeMyTrip to look into this matter seriously and provide a suitable refund or compensation for the inconvenience caused. I also urge you to review this property to ensure that other guests do not face the same issues in the future.
Please update me at the earliest regarding the action being taken.