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Review Of Hotel O Kshounish Residency

Sarbamangala Pally, Malda | 1.2 km drive to Malda Town Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.4
    Average

    114 Ratings, 51 Reviews

    excellent
    12%
    very good
    17%
    average
    12%
    poor
    18%
    bad
    41%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 1
    • 1
    • 1
    • 1
    • 2
    • 1
    • 1
    • 2

    Rating Categories

    • Location3.8
    • Cleanliness2.6
    • Room2.6
    • Food2.3
    • Hospitality2.3
    • Value For Money2.4
    icon
    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the good location near the railway station and some find the staff's behavior commendable. However, many report issues like unclean rooms, poor hygiene, malfunctioning air conditioning, and inadequate service. The food quality is often criticized, with some mentioning it's below average. Overall, experiences vary widely with significant concerns about cleanliness and management's responsiveness.

    Sort by:

    Positive first
    1.0

    horriable booking experianc

    ratul r.business

    property door found locked while checkin ; no1 respond to phone no as well as calling bell not operational. around 2 hour standing infront of the gate. Room provided was unhygenic and totally different with the pictures avail/shown in your app.

    Travel Month: Aug 2025

    Room: Classic

    • user photos
    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    arabind s.solo

    Ac not working properly, Bathroom flush issue room, bed sheet, pillow cover not clean, even cockroaches are crawling nearby.

    Travel Month: May 2025

    Room: Classic

    1.0

    Terrible Stay

    mr m.

    Return

    Travel Month: Apr 2025

    Room: Classic

    2.0

    Everything was below average

    debasish s.business

    Everything was far below average, namely pillows, pillows cover, blanket cover, towel, room service.....

    Travel Month: Apr 2025

    Room: Classic

    1.0

    Terrible Stay

    saugata b.loyalty-icon

    Very poor experience. They have charge rs. 300 for early check in and gave me other room which i haven't paid for. Manager behavior was very poor

    Travel Month: Dec 2023

    Room: Classic

    4.0

    Food & bheviour

    papiya m.business

    Good food and good bheviour all staf

    Travel Month: Jan 2023 (4-Night Stay)

    Room: Classic

    1.0

    booking for this hotel is useless

    bijaya s.family

    booking for this hotel is useless because after paying money for hotel also they asked extra money they say not to do payment. I m very disappointed with this hotel.

    Travel Month: Dec 2022

    Room: Classic

    1.0

    Terrible Stay

    sanjiv m.

    dinner was denied by the hotel

    Travel Month: Dec 2022

    Room: Classic

    1.0

    Horrible

    avinash k.family

    Hotel has terrible service, manager is rude. He told us that he won't accept prepaid booking. The rooms were filthy, washrooms horrible, they were not even flushed. Bedsheets were dirty and had stains and were torn from places and it had nil room service.

    Travel Month: Oct 2022

    Room: Classic

    1.0

    Terrible Stay

    tolstoy b.

    Does not exist. Please refund. Refund

    Travel Month: Aug 2022

    Room: Classic

    4.0

    Good Stay

    alok m.group

    Good location and best part is that nearby station.

    Travel Month: Jun 2022

    Room: Classic

    3.0

    Location is good

    abhijit b.solo

    It is on the station road and we'll connected with 2 main points to reach highway and corners of city

    Travel Month: Jun 2022

    Room: Classic

    3.0

    Not good

    swapan.loyalty-iconfamily

    First they did not wanted to check in because make my trip give me huge discount and i pay low price. After calling mmt customer care they let us check in. Food not tasty but u can eat it. Staff behaviour was good in our stay time. Overall other than check in issue and food quality. All good.

    Travel Month: Jun 2022

    Room: Classic

    2.0

    Food issue

    biplab k.family

    Very poor and extra charges including

    Travel Month: Jun 2022

    Room: Classic

    2.0

    Worst behavior from the hotel staff

    amit r.loyalty-iconsolo

    I have booked this hotel through online and made my payment by online only but after reaching the hotel the reception guy ask me to pay more rs. 360 either or cancel your booking. I have tried to contact the customer support of did not succeed and lastly i had paid the asked amount in cash to them the food quality was worst too.

    Travel Month: May 2022

    Room: Classic (2X)

    3.0

    Location

    partha p.business

    Location is good for those who want railway connectivity.

    Travel Month: May 2022

    Room: Classic (2X)

    1.0

    Very bad hotel

    nirmal g.business

    Total waste of money broken bad ac not working dirty and broken bucket in bathroom and bathroom not clean only 2 pieces of bread and 1 omelette and 1 cup of tea as complimentary breakfast hotel stuff not good.

    Travel Month: May 2022

    Room: Classic (2X)

    • user photos
    • user photos
    • user photos
    4.0

    Comfortable stay

    subhajit b.business

    Room is good. But bathroom is not so good.

    Travel Month: Apr 2022

    Room: Classic (2X)

    2.0

    Review of hotel kshounish residency

    dibyendu d.business

    Very bad behaviour of the staff

    Travel Month: Apr 2022

    Room: Classic (2X)

    Super Hotel O Kshounish Residency has replied on Thu Apr 28 03:00:02 IST 2022

    Sorry for the hassle you faced, dibyendu das! we are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, krutika!

    1.0

    Most bad experiences in my life

    tapan s.family

    Food below average, unhygienic terrible room, toilet, bed, blanket. You have booked for us a worst hotel. Disgusting.

    Travel Month: Feb 2022

    Room: Classic (2X)

    Super Hotel O Kshounish Residency has replied on Fri Apr 08 11:46:23 IST 2022

    Hi, tapan! we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time regards, amelia

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