The property has received numerous complaints about poor service and management practices. Many guests faced issues with check-ins, including being asked for extra payments unexpectedly. Cleanliness has been termed subpar, with dirty rooms and unmaintained facilities, leading to an overall disappointing stay. While some staff were noted as courteous, the lack of basic amenities like hot water and hygiene issues overshadowed positive comments. The inconsistent experience leaves many feeling dissatisfied and frustrated with their stay.