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Review Of Hotel O Golden Arch0123401234

Santacruz East, Mumbai | 8 minutes walk to Santacruz Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.2
    Good

    238 Ratings, 151 Reviews

    excellent
    24%
    very good
    24%
    average
    18%
    poor
    15%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 2
    • 1
    • 1
    • 1
    • 2
    • 2
    • 1
    • 2
    • 3

    Rating Categories

    • Location3.5
    • Cleanliness3.5
    • Room3.7
    • Food2.4
    • Hospitality3.2
    • Value For Money3.3
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the property's decent location near the airport and railway station, making it easily accessible. While some found the staff polite and supportive, many reported issues with cleanliness, small room sizes, and inadequate amenities. Breakfast options and food quality received mixed reviews, with some highlighting the need for improvements. Overall, the experience seems to vary greatly among guests.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    wilson s.

    I never used it at all they refused your bookings and late in the night. Pliz refund my money i did not use the hotel. They refused your booking

    Travel Month: Nov 2022

    Room: Classic

    1.0

    Very worst hotel management

    radheshyam.couple

    I booked hotel they charge me 2000 extra, housekeeping wass fully worst, very bad experience

    Travel Month: Oct 2022 (4-Night Stay)

    Room: Classic

    • user photos
    • user photos
    • user photos
    1.0

    Terrible

    anish k.loyalty-iconsolo

    The hotel is absolutely nonsense and looks nothing like what’s in the photos. Please don’t go here it’s dirty and disgusting and an absolute waste of money. I saw the room and immediately said i would not stay there. I called mm t and booked a new room somewhere else. Please don’t go here.

    Travel Month: Oct 2022

    Room: Classic

    3.0

    Average

    manthan p.solo

    No facility. No complimentary water bottle. And. No more facility. Only for one day stay is ok.

    Travel Month: Sep 2022

    Room: Classic

    1.0

    Pathetic

    kapil k.loyalty-iconbusiness

    Pathetic rooms n reception staff response.

    Travel Month: Aug 2022

    Room: Saver Single

    2.0

    Service very bad

    sk b.loyalty-iconcouple

    Room service very bad, water drop from ac, ac remote not working, tv screen black spot horizontal, head board of bed is broken, bed sheet not proper clean, .

    Travel Month: Aug 2022

    Room: Classic

    • user photos
    • user photos
    • user photos
    • user photos
    • user photos
    2.0

    Poor Stay

    saumil g.business

    Very poor service i just 1 day stay but not comfortable

    Travel Month: Jul 2022

    Room: Classic

    2.0

    Poor Stay

    reshma d.couple

    It was a good stay, but breakfast was very poor half cups of tea were served and just a poha. The room was okay. Good for a short stay. No toiletries in the bathroom. Room service takes time. No extension for half an hour as well. At 11:00am they come to the room for checkout.

    Travel Month: Jul 2022

    Room: Classic

    2.0

    Poor Stay

    rakesh s.business

    Very small rooms and cleaning are also very poor, very old bkanket, bedsheet etc.

    Travel Month: Jul 2022

    Room: Classic

    3.0

    Average

    patel t.solo

    Room is good with good location, just near santakruze railway station. In the ac room & but they don't care the make my trip customer. The bedsheet of bed is in poor quality. The towel is also very poor quality. The tv is their but no connection.

    Travel Month: Jun 2022

    Room: Classic

    2.0

    Mumbai is good but this hotel is bad

    pooja v.couple

    Not very friendly staff, no toiletries provided, rooms look more spacious on than in real life and it's not a very clean place either.

    Travel Month: Jun 2022

    Room: Classic

    1.0

    Do not book

    salil j.business

    Third class service, no one is bothered to see you no bell in the room neither phone rooms are very dirty

    Travel Month: May 2022 (3-Night Stay)

    Room: Classic

    4.0

    Decent hotel with easy accessibility to mumbai airport

    sriram h.loyalty-iconsolo

    Had a very decent stay. Sleep comfort was excellent. Staff were friendly. Breakfast was poha or poori bhaji with a cup of tea. Taste was excellent. Overall a good property for a budget stay.

    Travel Month: May 2022 (3-Night Stay)

    Room: Classic

    • user photos
    • user photos
    • user photos
    3.0

    Not as it is shown in the pics

    karma.loyalty-iconsolo

    Not as it is shown in the pics

    Travel Month: May 2022

    Room: Classic (2X)

    1.0

    Average property

    md h.solo

    The property was an average property where the tv was not working and even the washroom was not clean.

    Travel Month: May 2022

    Room: Classic (2X)

    2.0

    Poor location

    praveenkumar k.couple

    Poor location and not so good hygiene

    Travel Month: Apr 2022

    Room: Classic (2X)

    Hotel O Golden Arch has replied on Tue May 03 19:45:23 IST 2022

    Sorry for the inconvenience, praveenkumar kamakeri. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, karishma!

    1.0

    Terrible Stay

    sandeep.

    Very pathic service and quality. Smelly

    Travel Month: Apr 2022

    Room: Saver Single (X)

    1.0

    Worst room

    rajkumar a.business

    Room is very worst with no ac working properly

    Travel Month: Apr 2022

    Room: Classic (2X)

    Hotel O Golden Arch has replied on Fri Apr 15 23:45:27 IST 2022

    We are sorry for the trouble caused, rajkumar arumugam!your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, mayank!

    1.0

    They did't gave any breakfast even if payment was made.

    abhimanyu k.solo

    This hotel is for short pleasure stay for unmarried couple. No hygiene and safety standards were available. Rooms were not having hand wash and it was full of mosquoto. Bedsheet with foul smell were used.

    Travel Month: Feb 2022

    Room: Saver Single (X)

    Hotel O Golden Arch has replied on Fri Apr 08 11:50:08 IST 2022

    Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, amelia.

    1.0

    No drinking water, no clean bedsheets, rooms are very small

    akash r.couple

    No parkingavailable, no drinking water, no clean bedsheets, rooms are very small and most important receptionist behaviour was not. He was talking so rudely.

    Travel Month: Feb 2022

    Room: Classic (2X)

    Hotel O Golden Arch has replied on Mon Feb 14 14:00:14 IST 2022

    Sorry for the hassle you faced, akash rathod! we are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, martin!

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