Terrible property, no staff cooperation, dirty mattress and bed sheets, no breakfast before 11 am , not even cup of tea available before 10 am, and after all this they won’t allow outside food. Water leaking from AC , Washroom fitting broken, even for a room of 3 guests 2 pillows provided and when asked for extra not given and lift not working no power backup, and they start quarreling even before the official time of check out. NEVER RECCOMMEND TO STAY
Hotel IP Swarn Near Anand Vihar Vaishali Ghaziabad
We sincerely apologize for the frustrating experience you faced during your stay. The issues you have highlighted regarding cleanliness, maintenance, staff cooperation, and amenities are very concerning and not reflective of the standards we aim to maintain at Qotel.
Please be assured that your feedback will be immediately reviewed with our team to address these concerns, including housekeeping, maintenance, and staff training. We regret the inconvenience caused and will take corrective measures to ensure that such issues do not occur in the future.
Thank you for bringing this to our attention — your experience will help us improve and provide a better stay for our guests.
– Team Qotel