The room shown in the pictures was completely different from the one I was alloted. After I said the same, they shifted me to another room with no AC. I had to check out early because of that. Terrible hotel and experience and super unsafe.
Hotel City Empire - New Delhi Railway Station, Near Connaught Place has replied on Tue Oct 28 19:18:59 IST 2025
Dear Krishna Jena,
Good evening and greetings of the day.
Please accept our sincere apologies for the inconvenience you experienced during your recent stay with us. We truly value your patronage and deeply regret that we did not meet your expectations on this occasion.
At Hotel City Empire, we always strive to deliver the highest level of service to all our guests. Your feedback is extremely important to us, and we are taking the necessary steps to ensure such instances do not recur.
As a gesture of goodwill, I would like to personally invite you and your family to stay with us the next time your travels bring you to Delhi. Kindly contact the property directly and I will personally ensure that your stay is a VIP (Very Important Person) experience in every way.
Thank you once again for your understanding and continued support. We look forward to welcoming you back soon.
Warm regards,
Reservation Team
Hotel City Empire