property was inside a garage like structure. Reception was a shabby dark unkempt hole in the wall with just a rickety chair and no one present
after a while a person ushered me into a terrible looking room with a dirty washroom. Linen were coal dark dirty. they offered to change the bedsheet. on insistence, they agreed to change pillow covers . the pillows were filthy and worn out. The dirty while quilt remained the same. Denied towel and soap. Demanded payment despite having paid online. when I showed the online receipt, said this is not the hotel you booked. go elsewhere. After I contacted make my trip, they got a phone call from someone and agreed to let me stay and produced a water bottle.
I ended up booking another hotel and shifting there. This was a horrible experience. The shabby thing should not be in MakeMyTrip and I should be given a complete refund.