I booked a room three days ahead, thinking I was set. Get to the hotel at 9:30 PM, tired as hell, and they tell me it's full. FULL! No heads-up, no call, nothing. Seriously, what kind of messed up system is that? Imagine if I'd shown up at midnight, totally stranded, no room, no warning. That's just asking for trouble.
Thank God the guy at the front desk actually had a brain and helped me find a place 15 kilometers away. He did your job, Fab. Then, the absolute nerve of your team calling me up to ask, "How was your experience with Fab?" Are you kidding me?! How was it? It was a goddamn nightmare!
Never again. I will never book with Fab Hotels. Ever.
FabExpress Airport Stay Inn - Nr Hyderabad International Airport, Shamshabad has replied on Sat May 31 13:10:01 IST 2025
We’re truly sorry for the distress caused by the unavailability of your booked room upon arrival. This is not the experience we aim to deliver. We understand how frustrating it is to arrive late and face such an issue without prior communication. While we're glad the hotel staff assisted in finding an alternate stay, this situation is unacceptable and has been taken up seriously with the property to prevent recurrence. Your feedback is extremely valuable, and we deeply regret the inconvenience caused. We’re committed to improving and hope you’ll give us another chance to serve you better.
