Review Of Excel Hotels & Resorts Mall Road Nainital

Food service is very poor. Nothing good about food . Rooms are not at all spacious. Bathroom is neat and clean. Only pros is it’s location which is situated on Mall road , on the heart of Lake. But overall experience is bad .

Room was good but clean, washroom is not clean as per price , Room service is very slow need to call 2 times for every service.

Very small room with seepage in wall, room is not clean as per price of 5k, Room service is very slow need to call 2 times for every service.

The rooms were not as its charges, there is no lift in the hotel, hot water supply was not working somehow, breakfast service was very slow. The good part that staff is really nice, polite and co operative, since its at mall road so everything is just a few minutes walk away.

Cleanliness is very bad. Slippers not available. And flush not working of toilet

Room was stinky. Water was not available in bathroom for a long time. Room services are too late. We asked for the blanket in the morning and they provide it in night. We asked for electric kettle and they provide it after 15 hrs at the time of checkout.

Overall, it was a nice stay at this property. Although rooms were small and lake side view from the room was obstructed by wires and trees but the best part was the services by the hotel whatever we asked for they have provided that. Staff was cooperative.

Very good experience and the staff was very co operative specially himanshu and krishna ji who helped a lot.

i got easily find the property, this property located in the center of the Nani lake in mallroad. I really loved the food of the Foxoso Hotel and the staff is really helpful

Staff wa not supportive at all, we have booked standard and we had asked 2 consecutive room at 1 floor, rooms were available still these guys have not provided at 1 go after argument of almost half an hr finally they had provided us but we have many hygiene issues at the room. We are not going to book any further bookings for mmt.

Terrible and devastating experience. Not recommended at all if you want to stay with your family and friends. Poor room service and room condition is also very bad. They have also charged extra for the room heater which was not mentioned before. Also the picture does not resemble with the actual room

Beautiful location, best view from balcony, we were group of seven persons. In each room there was 4 occupancy. Breakfast was not included in our package but overall qualities good. Rooms were also okay but washroom was not that fine.

Hi , it was a nice journey for us. Hotel was good in front of the river , we find hotel location on maps by using a link provided by you. Food was pathetic, salty and they used excess amount of red colour, especially my lunch and dinner. Breakfast buffet was fair taste. Services and amenities were good. Staff behaviour were very good and polite especially receptionist Mr Himanshu. He’s a very good guy. He is the asset of the company.

I have experienced worst service ever, even response time is very slow and sometimes it's null. Will never recommend this to anyone.

Terrible stay! room was in a pathetic situation and the staff was bad! took 500rs for early check-in and other couple who came after us argued the same hence they did not take any money from them for early check-in. Found a liquor bottle in the room this explains there room cleaning before handing over a room to new guests. See the pics below will help you understand more about this hotel.

rooms are very small in size.in buffet there are two things in breakfast and dinner.nobody comes to clean the room during our stay.

The staff is good and the hotel location is good only thing is the room which was given to me was smelly but room was clean and all things was there. Sent

Food is really expensive not match as price range. First they allotted 3rd floor room and suddenly they changed our room ground floor not clean bedsheets and we just thankful only hot water for shower. Its like 180 aed price not match expectations

Different room check in & bad behaviour incharge person .

Room was average. Room service also not good. Geyer was not working in the moring. We got late because of geyser issue and we missed our flight from delhi.