The property was poorly maintained. The ceiling walls looked damaged. The AC wasn't working properly. The room was stinking. Main utensils like bowls, spoons were not provided. Lights in the bathroom was dim. And the most problematic concern was the Wif Fi was not working smooth. We were facing internet disconnections every now and then. Our office meetings on Monday were interrupted frequently. Overall a very poor experience it was.
Cozy, Premium, Couple Friendly Studio Apartments has replied on Wed Oct 08 14:32:50 IST 2025
We’re truly sorry to hear that your stay with us was not as comfortable as expected. As per our internal review, we understand you faced some inconvenience with the Wi-Fi connection, which unfortunately occurred due to a service issue from the provider’s end. We do accept responsibility for that and sincerely apologize.
However, we noticed that no other concerns were reported during your stay. Our housekeeping team provided daily service, and our staff promptly assisted whenever you made a request. Had you informed us about any discomfort earlier, we would have immediately arranged a room change or taken corrective action on the spot.
Nevertheless, we genuinely regret that your experience fell short of expectations. Please be assured that we’ve noted your feedback carefully and will take all necessary steps to improve. We hope to have another opportunity to serve you better in the future.
Warm regards,
S bhattacharjee.
manager in charge