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Review Of Capital Heritage Homestay

Rukmini Gaon, Guwahati

    User Rating & Reviews

    • everyone
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    • solo
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    3.0
    Good

    15 Ratings, 6 Reviews

    excellent
    20%
    very good
    20%
    average
    20%
    poor
    20%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 5
    • 4
    • 3
    • 2
    • 3
    • 2
    • 3
    • 1

    Rating Categories

    • Location3.7
    • Cleanliness3.3
    • Value For Money3.0
    • Facilities3.3
    • Checkin Experience3.3
    • Wifi3.7

    Sort by:

    Positive first
    1.0

    Terrible experience

    harshita d.family

    Poor servicing, had to call the owners many times because no one was there in the reception. Had water shortage as well. There were mosquitos as well

    Travel Month: May 2025

    Room: Standard Room

    5.0

    Excellent Stay

    arpan k.solo

    The Stay Is too Good .and joyful for us. staff behavior is too good. hotel is near by hospital

    Travel Month: Apr 2025

    Room: Standard Room

    Capital Heritage Homestay has replied on Fri Apr 25 18:24:42 IST 2025

    Thank you for sharing your positive feedback! We are thrilled to hear that you had a joyful stay with us and that our staff contributed to making your experience even better. We’re also glad our proximity to the hospital was convenient for you. We look forward to welcoming you again in the future!

    2.0

    Poor Stay

    hage a.loyalty-icon

    Receptionist was very helpful and kind, check in was very swift. But the cleanliness of the room was so bad, towel was stained and blanket and bed sheet were smelly and bathroom doormat was all muddy and wet, which led to staining of room floor all over.

    Travel Month: Jan 2025

    Room: Standard Room

    Capital Heritage Homestay has replied on Sat Apr 12 11:12:48 IST 2025

    Thank you for your kind words on our service. We sincerely apologize for the room condition and will take immediate steps to improve cleanliness and overall hygiene.

    3.0

    Average Stay

    hage a.loyalty-iconfamily with 1 kid

    Receptionist was very quick in response and was very helpful and kind. Check in and check out was very swift. But there is one exception which need to be urgently addressed, room was not really clean, bed sheet and blanket was smelly and bathroom doormat was all muddy and wet. After a long journey, one need a fresh room room with neat bed sheet and blanket. I hope owner of the homestay take this feedback positively.

    Travel Month: Jan 2025

    Room: Standard Room

    Capital Heritage Homestay has replied on Sat Apr 12 11:11:12 IST 2025

    Thank you for your kind words and valuable feedback. We sincerely apologize for the cleanliness issue and will ensure immediate improvements. We appreciate your understanding.

    2.0

    Poor Stay

    deepak.

    It was very unsatisfied. The ambiance around the hotel is not good. It's very dirty and smelly and unhygenic, everywhere the is a smell of cigarettes.

    Travel Month: Jan 2025

    Room: Standard Room

    Capital Heritage Homestay has replied on Wed Jan 15 16:56:56 IST 2025

    Dear Guest, Greetings from The Modern Homestay We're truly sorry to hear about the disappointment you experienced during your stay with us. Your feedback is concerning, and we apologize for not meeting your expectations. We understand your frustration with the room condition and the disturbances you encountered. Rest assured, we're taking your comments seriously and working to rectify the issues you've highlighted. We hope you'll allow us the opportunity to make it up to you and provide you with a much-improved experience on your next visit. Warm regards, The Modern Homestay — Managed By Hospitality Thinking Solution

    4.0

    Good Stay

    jibion n.

    The behaviour of the staff was very good, polite and gentle! but the room could be improved like in case of cleanliness and bathroom as well. Room odor is not satisfactory, smell of cigarette. Any way nice stay

    Travel Month: Dec 2024

    Room: Standard Room

    Capital Heritage Homestay has replied on Thu Dec 19 18:05:58 IST 2024

    Dear Guest, Greetings from The Modern Homestay We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience. Sincerely, The Modern Homestay- Managed By Hospitality Thinking Solution

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