Premier Inn India Hotels in Delhi

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Caspia Hotel New Delhi Shalimar Bagh, Delhi

I stayed in this Hotel from 1st Sept to 4th Sept 2017 with my family. The present name has been changed from Premier Inn to Hotel Caspia. Unfortunately on our arrival around 10 PM we were encountered by robot faced people at the reception who have been trained to put up frowned faces to welcome guests. They don't know how to welcome guests - which is in violation of Indian culture and tradition of "Atithi Devo Bhava". However, there is silver lining - breakfast is good if not excellent. Guests have to be satisfied with the limited items. People managing the breakfast and room service are really good and quick in responding to guest's request(s). Room are good and spacious. Rooms are available at a reasonable price. Strangely it may sound little weird manning House Keeping are really very good. Specially Pramode, Deepak, Hemant and the lady. The location of the hotel is good. It is one of the good hotels in North West Delhi. Room Service is good, they respond quickly. People at reception need more training on communication skill and attitudinal change.

4.0

Family Traveller

Premier Inn India Hotel Overview, Delhi

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