Fortune Hotels in Vijaywada
(1 Hotels in Vijaywada)
I have been allotted the room no 409 and many thanks for your Reception team for early in. However your room service and dining services team let your services down by not answering my requirement for 45 minutes! Your in room dining manager has also apologised for the delay yet I have lost my confidence in the services provided your esteemed hotel. Kindly take up the services level or you will lose the Customers. Even housekeeping needed reminders to clean up my room and upon follow up they cleaned up my room while I was present at the allotted room. Moreover your reception team called me at 9 am sharp today and asked me to vacate the room immediately which was considering my early check-in. Ideally this should have been told to me while I checked in your hotel. I'm totally disappointed toward your services and the attitude. Guest should always be respected in all kind of situations and your team lacked in it. I hope to see your response.
SHRIKANT HINGMIRE | Tue, Jun 13, 2017
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