Concept Hospitality Hotels in Kolkata
(2 chain hotels in Kolkata)
To begin with my request for two adjacent rooms which were though booked separately was addressed. The room was well prepared and maintained with a lot of awareness for water conservation. I would like to add here that instead of providing 2 bottled water each day you should facilitate a dispenser and promote the use of reusable bottles and avoid as much as plastic as we can. Similarly replace the toiletries with replenish able containers/dispensers. The room was cleaned and my brief was exactly followed. Also I think there should be a post to inform customers to request for newspapers at the concierge and provide only the requested ones with the same. I observe that the hotel houses a lot of corporate who put up for work here. Hence the hotel needs to have their best staff who are mentally prepared to serve guests from 7-9 am. I noticed the speed and swiftness at which only two or three of them worked there were spread across the day. If the rest need training I believe workshops need to be carried to up-skill them to handle such pressure. I was over whelmed with the service Ms. Ritika/ Rishika and the restaurant manager provided to me during my wait after the check out. She truly is a star who built rapport with me and took the effort to wish me. Truly left a mark at the end of my stay there.
Located next to City Centre Mall, the Fern Residency Kolkata features the all day Zodiac restaurant & a fitness centre. L
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