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Property with an Indian Restaurant

Review Of Omega Hotel, Bur Dubai

Name: Omega Hotel, Bur Dubai
Address: 17 19dStreet - Dubai, Dubai, 33618, UNI
Price range: Omega Hotel, Bur Dubai Price starts at INR 5,209/Night

Bur Dubai, Dubai | 1.1 km drive to Meena Bazaar

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User Rating & Reviews

everyone
group
couple
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3.8

Very Good

2847 Ratings

Last 10 Customer Ratings (Latest First)

Rating Categories

Hospitality3.9
Facilities3.8
Food3.6
Room4.0
Cleanliness4.1
Value For Money3.8

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Review Summary

The Omega Hotel in Bur Dubai boasts an excellent location close to the Sharaf DG metro station and various Indian restaurants, making it a favorite among visitors. Guests appreciate the spacious, clean rooms and the prompt, courteous service from most of the staff. While the breakfast options may lack variety, the hotel provides a welcoming atmosphere and good amenities, like a small gym and pool, making it suitable for both leisure and business travelers. However, some guests noted inconsistent staff behavior, particularly at the reception. Overall, Omega Hotel strikes a balance of comfort and affordability, especially for Indian travelers.

5.0

Excellent Stay

spoorthi s.couple

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Travel Month: Nov 2025

Room: Standard Room Ex

3.0

Average Stay

prashant c.family with 1 kid

The location is good and the service staff are cooperative but the room had a continuous cigarette smell which was something very annoying. In response service staff sprayed the perfume but its effect was overpowered by cigarette smell in 15 minutes.

Travel Month: Nov 2025

Room: Standard Room Ex

1.0

horrible

manish m.family

⭐ 1 Star – Worst Hotel, My experience at Omega Hotel Bur Dubai was absolutely horrible. At checkout, I left the room key inside the room and went to the reception. In those few minutes, their staff quietly took the key out and then claimed they “never received it.” They me to pay lost key charges for a key THEY themselves took. This is not a mistake — this is clear and a cheap way to extract money from guests. The staff is rude, dishonest, and completely unprofessional. I strongly warn everyone — avoid this hotel

Travel Month: Nov 2025 (6-Night Stay)

Room: Standard Room Ex

5.0

Excellent Stay

ankit d.couple

Excellent stay and friendly staff. Hotel is located near to Sharaf DG metro station. Indian restaurants are nearby and Carrefour too. Good location and good hospitality.

Travel Month: Nov 2025

Room: Standard Room Ex

5.0

PERFECT

vinit p.family

It was literally perfect. We were there for 6 days and everything was above our expectations. Would definitely recommend anyone visiting Dubai and looking for a reasonable and comfortable stay.

Travel Month: Oct 2025 (6-Night Stay)

Room: Standard Room Ex

1.0

Terrible Stay

asad m.family

I booked a room for 2 adults through here and everything was clearly stated: visitor fee is AED 105 (confirmed on both the booking site and the hotel’s own official website). Yesterday my friend came to my room for literally 10–15 minutes just to collect some gifts I had for him. He didn’t stay, didn’t use any facility, didn’t even sit down properly – he walked in, took the bag and left. That’s it. The hotel decided to charge me AED 150 for those 15 minutes and called it an “extra person” fee. 150 AED for 15 minutes! Are you running a hotel or a toll booth? Even if a visitor policy exists (which is already ridiculous for such a short time), your own published rate is 105 AED – not 150 AED. Where did the extra 45 AED magically appear from? Worst part: the receptionist. Absolutely zero professionalism, zero manners, zero customer service skills. When I questioned the unfair charge, his exact words were “You can complain to whoever you want, do whatever you want.” Said with the rudest tone and a smirk. Congratulations, you just employed someone who openly tells paying guests to get lost. This is not how you treat customers. A 10–15 minute visit to hand over gifts is normal human interaction, not that deserves a 150 AED penalty and attitude from your staff. If your policy is so strict, at least train your employees to deliver the bad news with basic respect instead of arrogance. I travel frequently and stay in hotels across the UAE and this is by far the most petty, money-grabbing, and rude experience I’ve ever had. Will never return and will make sure none of my friends or family ever book here. Completely ruined what was supposed to be a relaxing stay. Zero stars if possible. Avoid this place unless you enjoy being overcharged and insulted.

Travel Month: Nov 2025

Room: Standard Room Ex

3.0

Average Stay

joginder s.group

hotel staff was busy attending their personal call and housekeeping was available 9 to 6 only, rooms ok ok, no window

Travel Month: Nov 2025 (3-Night Stay)

Room: Standard Room Ex

3.0

Average Stay

prince v.couple

My recent stay at Omega Hotel was quite disappointing. First, the bathroom setup was extremely inconvenient. We were not informed beforehand that the room only had a bathtub, with no proper shower area at all. We had to stand inside the bathtub just to take a shower, which was uncomfortable and not what we expected. Second, the room size was far smaller than what was shown in the images online. The actual space felt cramped and did not match the impression given during booking. On top of that, even the basic complimentary items were not provided proactively—we had to specifically request water bottles, which should have been placed in the room by default. Overall, the stay did not meet our expectations, and several key aspects of comfort and clarity were lacking.

Travel Month: Nov 2025 (3-Night Stay)

Room: Standard Room Ex

5.0

Excellent Stay

ajinkya b.

We had a really great experience at Omega Hotel. Service is really great. Food is good. The reception is well spoken and helpful. I recommend Omega Hotel for staying in Bur Dubai.

Travel Month: Nov 2025 (4-Night Stay)

Room: Standard Room Ex

4.0

Good Stay

indushree h.

It was hygienic Staff were supportive Only issue we face was extra charges they got from us which was tax again We had already paid tax again we paid in dubai I don't get calculation

Travel Month: Nov 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Omega Hotel, Bur Dubai has replied on Sun Nov 16 13:03:13 IST 2025

DEAR VALUED GUEST, THANK YOU FOR TAKING TIME TO SHARE YOUR FEEDBACK!!! WE ARE GLAD TO HEAR THAT YOU HAD A COMFORTABLE STAY WITH US. THANK YOU FOR APPRECIATING OUR STAFF TO BE SUPPORTIVE AND THAT YOU FOUND YOUR STAY HYGENIC. REGARDING TAX, TOURISM TAX WAS COLLECTED FROM YOU BY FRONT OFFICE TEAM 45 AED (15X3 NIGHTS). ITS MANDATORY FOR EVERY GUEST WHO CHECK-IN IN DUBAI HOTEL EVERY TIME. AS WELL IT IS ALSO CLEARLY MENTIONED IN YOUR BOOKING VOUCHER. SHOULD YOU REQUIRE ANY FURTHER ASSISTANCE YOU CAN REACH US OUT ANYTIME. THANK YOU ONCE AGAIN FOR YOUR SUPPORT. LOOKING FORWARD TO WELCOME YOU SOON!!! WARM REGARDS, SEVAL FERNANDES FRONT OFFICE SUPERVISOR

4.0

Good Stay

nasar s.couple

Great stay. The staff was great. The break fast especialy down in the resturant was great. The beryani was tasty.

Travel Month: Oct 2025

Room: Standard Room Ex

Omega Hotel, Bur Dubai has replied on Sun Nov 16 13:12:54 IST 2025

DEAR VALUED GUEST, THANK YOU FOR TAKING TIME TO SHARE YOUR FEEDBACK!! WE ARE GLAD THAT YOU HAD A GREAT STAY WITH US. WE ARE HAPPY TO HEAR THAT OUR STAFF DID A GREAT JOB AND YOU ENJOYED OUR BREAKFAST BUFFET SPREAD, ESPECIALLY THE BIRYANI IN THE RESTAURANT. YOUR FEEDBACK HELPS US TO KEEP MOTIVATED. WE WILL KEEP WORKING HARD TO ENSURE EVERY GUEST TO HAVE A MEMORABLE STAY. AWAITING TO WELCOME YOU BACK SOON!!!! WARM REGARDS, SEVAL FERNANDES FRONT OFFICE SUPERVISOR

3.0

Average Stay

paresh p.

Stay is Okay but as per terms early check-in was not provided, staff at reception highly non cooperative may be due to inadequate staff or otherwise nice stay, spacious rooms and good room service and also good Indian food....

Travel Month: Oct 2025

Room: Standard Room Ex

Omega Hotel, Bur Dubai has replied on Fri Nov 07 15:20:34 IST 2025

DEAR VALUED GUEST, THANK YOU FOR TAKING TIME TO SHARE YOUR FEEDBACK!!! WE ARE HAPPY TO KNOW THAT YOUR STAY WAS COMFORTABLE AND APPRECIATED OUR SPACIOUS ROOM, OUR SERVICES AND OUR INDIAN FOOD MET YOUR EXPECTATIONS. REGARDING EARLY CHECK-IN, WE PROVIDED YOU ROOM AT 11:30 AM AS OUR CHECK-IN TIME IS 14:00 HRS. AND EVEN UPGRADED YOUR ROOM FROM STANDARD TO JUNIOR SUITE. WE ALWAYS STRIVE TO ENSURE EVERY GUEST ARE WELL TAKEN CARE. LOOKING FORWARD TO WELCOME YOU BACK SOON!!! WARM REGARDS, SEVAL FERNANDES FRONT OFFICE SUPERVISOR

2.0

Poor Stay

kunal d.family with 1 kid

Paid breakfast was not good. hotel rooms are small. we ordered veg food but they served Non veg Food.

Travel Month: Oct 2025 (3-Night Stay)

Room: Standard Room with Bathtub

Omega Hotel, Bur Dubai

Dear valued Guest, Thank you for taking time to share your feedback! We apologize for the issue you experienced during your visit particularly with room size, with the paid breakfast and receiving the wrong food order from room service. Regarding the food you ordered in room at dinner time, we understand that our team mistakenly delivered an order meant for another room to yours, we want to assure you that we took immediate action to rectify the situation, even the full amount you paid was refunded to you as we acknowledge, it was our mistake. Our head chef Mr. Sanjay personally spoke with you to address the issue, and we appreciated your understanding saying that such mistakes can happen. We are taking steps to ensure that our staff is more diligent in future. As for the paid breakfast, we would like to clarify you booked room without breakfast and you opted for paid breakfast buffet instead of ala-carte. After your breakfast or during your stay you never informed us that you were not happy with our breakfast buffet. However, you booked a standard room which is base category room in our property and same was provided to you. Regards, Seval Fernandes Front office supervisor

3.0

Average Stay

vikas k.solo

Service part is really not good . Room service Without listening They say directly No Not possible

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Omega Hotel, Bur Dubai has replied on Wed Oct 22 20:00:59 IST 2025

Dear Valued Guest!!! Thank you for taking time to share your feedback. We hope you had a comfortable stay with us. We apologize for the poor service you experienced, particularly with regards to room service. It would have been great if you would have mentioned the issue you faced as we take all feedbacks seriously to make things right and do the possible if required. However, we ensure that our guests receives the best possible experience. We are glad to welcome you back soon!! Warm Regards, Seval Fernandes Front Office Supervisor

5.0

Excellent Stay

amandeep c.family with 1 kid

Travel Month: Sep 2025 (8-Night Stay)

Room: Standard Room with Bathtub

Omega Hotel, Bur Dubai has replied on Wed Oct 15 20:09:40 IST 2025

Dear Valued Guest!! Thank you for taking time to share your valuable feedback and rating us 5-Star!!! We are glad to hear that you had a wonderful stay with us. We would love to know more about your experience on how we can make your next visit even better. Your feedback means a lots to us. We hope to see you soon again!! Warm Regards, Seval Fernandes Front Office Supervisor

1.0

Terrible Stay

gurpreet s.

Hotel management was totally rude in behaviour in room only and only hot water come while its day or night only hot water come even comode water jet spray … when i complaint it they say they give us one empty bucket and one mug and we have to fill the bucket of hot water and wait for when its cold then we bath

Travel Month: Oct 2025

Room: Standard Room with Bathtub

Omega Hotel, Bur Dubai has replied on Tue Oct 14 19:21:33 IST 2025

Dear Valued Guest!! Thank you for taking time to share your feedback!! We regret the inconvenience caused during your stay, regarding the water temperature issue. We do understand that having only hot water in the room and needing to mix it with cold water for bathing wasn’t ideal. We would like to clarify that due to the current outside temperature, the water temperature is affected accordingly. However, our staff also mentioned to you that we can provide cold water full of bucket when needed. We appreciate your feedback and hope you understand the situation. If you have any suggestions please don’t hesitate to share with us so that we improve and ensure that every visit exceeds guest expectation. Looking forward to welcome you back soon and give us a chance to serve you!! Warm Regards, Seval Fernandes Front office Supervisor

5.0

Inspiring p

amol g.business

very Inspiring property good staff here food was awesome very delighted I have been done stay this property 5 days 4 nights all amenities good their gym area, swimming pool, Steam Souna , spa all staff are every time they greetings , I am very happy to there services , I would like to suggest it's property value for money.

Travel Month: Oct 2025

Room: Standard Room with Bathtub

Omega Hotel, Bur Dubai has replied on Tue Oct 14 14:16:51 IST 2025

Dear Valued Guest!! Thank you for taking time to share your feedback and rating us 5-Star!! We are glad to know you had a great experience with us and truly appreciate your support. We are happy to know that you appreciated our amenities, gym, swimming pool, steam and sauna and our staff. Our team takes pride in providing excellent guest service and its great to see that reflected in your review. Thank you once again for recommending us to others. We look forward to serve you again!! Warm Regards, Seval Fernandes Front Office Supervisor

1.0

Terrible Stay

harsh v.business

Very poor service staff irresponsible and irrespective. any time we go at lobby someone is fighting we staff for poor service and other things.

Travel Month: Oct 2025 (3-Night Stay)

Room: Deluxe room with Bathtub

Omega Hotel, Bur Dubai has replied on Tue Oct 14 14:03:20 IST 2025

Dear Valued Guest!! Thank You For taking time to share your experience with us. We are deeply sorry to hear about the disappointing experience you had during your stay with us. We would like to know what exactly happed, as your feedback is valuable to us and to ensure our staff is trained to provide respectful and responsible service to all our guest. Hope to see you back again in future! Warm Regards, seval Fernandes Front Office Supervisor

2.0

Rude staff

rohtash h.couple

Staff was not at all helpful. Rude and not supportive. Ask for anything, they will not be willing to help

Travel Month: Oct 2025

Room: Standard Room with Bathtub

Omega Hotel, Bur Dubai has replied on Sun Oct 12 19:37:35 IST 2025

Dear valued Guest!! Thank you for taking time to share your feedback!! We are sorry to hear that we didn’t meet your expectations. As you mentioned our staff is rude and are not helpful we would like to know more about what exactly happened so we can look into it and make things right. We appreciate your feedback. Regarding guest service we always look forward to improve even better to ensure comfortable stay for our guest. If you would like to discuss or have any other suggestions please don’t hesitate to share with us. Looking forward to welcome you back soon and give us a chance to serve you!! Warm Regards, Seval Fernandes Front office Supervisor

2.0

Poor Stay

tushar h.

The staff didn't let us in until 9 am after requesting an early checkin request we had to wait there for 3 hours at the lobby though they had the room empty only because they took for 3 hours early checkin and as tourist tax the staff was so rude even after saying that we have come for honeymoon please get us a room the staff was extremely bad and the room was not that great you have to keep asking for complementary water bottles.

Travel Month: Oct 2025

Room: Standard Room with Bathtub

Omega Hotel, Bur Dubai has replied on Sun Oct 12 19:00:43 IST 2025

Dear valued Guest!! Thank you for taking time to share your feedback!! We are sorry to hear that you were not satisfied with your experience at omega hotel. Mr. Hurria to let you know, our standard check-in time is 14:00 Hrs. You arrived early morning to our hotel requesting for early check-in and we informed you that it was not possible due to our high occupancy. However, as a courtesy room was provided to you at 12:00 noon without any charges. Everyday we do place 2 complimentary water bottles during the daily cleaning service and if needed before cleaning we do provide immediately the same when requested on call. Regarding the tourism fees for every guest its mandatory to pay before check-in. As well, we accommodated you the best room in standard category. We appreciate your feedback as it helps us to improve in future. Looking forward to welcome you back soon!! Warm Regards, Seval Fernandes Front office Supervisor