ROOM 1

3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

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Children 2-12 yrs

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The Westin Abu Dhabi Golf Resort & Spa

Abu Dhabi Golf Club, Sas Al Nakhl

9,872

9,082

Per Night for 1 room

Best price for your stay in The Westin Abu Dhabi Golf Resort & Spa. 2X refund if our rate is not cheaper!

4.5

EXCELLENT

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1 ROOM RECOMMENDED FOR YOU

ROOM 1

ROOM ONLY INCLUDED

Deluxe Room

9,082

9,872

9,082

Total price per night for 1 room

Non Refundable

Booking Policy

BOOK NOW

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Get 100% confirmed booking at just Re. 1. Balance amount will be auto-debited closer to the travel date.

About The Westin Abu Dhabi Golf Resort & Spa

check-in 3 PM | check-out 12 PM

Property Location With a stay at The Westin Abu Dhabi Golf Resort & Spa, you'll be centrally located in Abu Dhabi, within a 15-minute

Property Location
With a stay at The Westin Abu Dhabi Golf Resort & Spa, you'll be centrally located in Abu Dhabi, within a 15-minute drive of Sheikh Zayed Grand Mosque and Abu Dhabi Golf Club. This 5-star hotel is 7.3 mi (11.8 km) from Sheikh Zayed Stadium and 8.9 mi (14.3 km) from Abu Dhabi National Exhibition Centre.

Rooms
Make yourself at home in one of the 172 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private furnished balconies. Wired and wireless Internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Grab a bite at The Retreat, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Abu Dhabi? This hotel has 17922 square feet (1665 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

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  • Including Meal(s)
  • Free Cancellation
  • Pay At Hotel

Deluxe Room in The Westin Abu Dhabi Golf Resort & Spa

Room Image

Furnished balcony,Deep soaking bathtub,Room service (24 hours),Premium Bedding,Free toiletries,Black...out drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Espresso maker,Pay movies,Pillow menu,Phone,Minibar,Satellite TV service,Desk,free wifi,Private bathroom,Bathrobes,Down comforter,HDTVMore
Room Only 

7% OFF

Non Refundable

9,872

9,082

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 02-Oct-2018 11:00 PM IST

9,872

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Room Only Pay at Hotel

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

9,874

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

8% OFF

Free Breakfast

Non Refundable

11,155

10,168

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

Breakfast 

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

11,155

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Free Breakfast

Breakfast Pay at Hotel

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

11,157

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

4 more tariffs available

Premium Room in The Westin Abu Dhabi Golf Resort & Spa

Room Image

Furnished balcony,Deep soaking bathtub,Room service (24 hours),Premium Bedding,Free toiletries,Black...out drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Espresso maker,Pay movies,Pillow menu,Phone,Minibar,Satellite TV service,Desk,free wifi,Private bathroom,Bathrobes,Down comforter,HDTVMore
Breakfast 

7% OFF

Free Breakfast

Non Refundable

14,807

13,623

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

Room Only 

Free Cancellation before 02-Oct-2018 11:00 PM IST

14,807

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Breakfast 

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

14,807

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Free Breakfast

Breakfast Pay at Hotel

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

14,810

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

Room Only Pay at Hotel

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

14,810

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

3 more tariffs available

Junior Suite in The Westin Abu Dhabi Golf Resort & Spa

Room Image

Furnished balcony,Deep soaking bathtub,Room service (24 hours),Premium Bedding,Free toiletries,Black...out drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Espresso maker,Pay movies,Pillow menu,Phone,Minibar,Satellite TV service,Desk,free wifi,Private bathroom,Bathrobes,Down comforter,HDTVMore
Breakfast 

9% OFF

Free Breakfast

Non Refundable

18,756

16,880

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

Breakfast 

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

18,756

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Free Breakfast

Room Only 

Free Cancellation before 02-Oct-2018 11:00 PM IST

18,756

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Room Only Pay at Hotel

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

18,760

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

18,760

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

3 more tariffs available

Junior suite in The Westin Abu Dhabi Golf Resort & Spa

Room Image

Room Only 

1% OFF

Non Refundable

19,041

18,732

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Non Refundable

19,579

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Suite in The Westin Abu Dhabi Golf Resort & Spa

Room Image

Breakfast 

Non Refundable

21,445

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

7% OFF

Non Refundable

24,980

23,142

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Westin, Suite in The Westin Abu Dhabi Golf Resort & Spa

Room Image

Breakfast 

9% OFF

Free Breakfast

Non Refundable

24,679

22,211

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

Room Only 

Free Cancellation before 02-Oct-2018 11:00 PM IST

24,679

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Breakfast 

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

24,679

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Free Breakfast

Breakfast Pay at Hotel

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

24,684

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

Room Only Pay at Hotel

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

24,684

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

3 more tariffs available

Executive Suite in The Westin Abu Dhabi Golf Resort & Spa

Room Image

Furnished balcony,Deep soaking bathtub,Room service (24 hours),Premium Bedding,Free toiletries,Black...out drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Espresso maker,Pay movies,Pillow menu,Phone,Minibar,Satellite TV service,Desk,free wifi,Private bathroom,Bathrobes,Down comforter,HDTVMore
Breakfast 

10% OFF

Free Breakfast

Non Refundable

33,563

30,207

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

Breakfast 

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

33,563

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Free Breakfast

Room Only 

Free Cancellation before 02-Oct-2018 11:00 PM IST

33,563

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Oct, 2018.

INCLUSIONS

Room Only Pay at Hotel

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

33,570

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

Free Breakfast

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

33,570

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

3 more tariffs available

Executive suite in The Westin Abu Dhabi Golf Resort & Spa

Room Image

Room Only 

7% OFF

Non Refundable

33,889

31,388

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Non Refundable

33,889

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. All time mentioned above is in destination time.

INCLUSIONS

Presidential Suite in The Westin Abu Dhabi Golf Resort & Spa

Room Image

Furnished balcony,Deep soaking bathtub,Room service (24 hours),Premium Bedding,Free toiletries,Black...out drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,LCD TV,Designer toiletries,Daily housekeeping,Espresso maker,Pay movies,Pillow menu,Phone,Minibar,Satellite TV service,Desk,free wifi,Private bathroom,Bathrobes,Down comforter,HDTVMore
Room Only 

Free Cancellation before 02-Oct-2018 11:00 PM IST

132,278

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

Free Cancellation before 02-Oct-2018 11:00 PM IST

Pay at Hotel

132,306

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-02 23:59:59 (destination time). Cancellations made after 2018-10-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

4 more room type(s) available

The Westin Abu Dhabi Golf Resort & Spa Hotel policies

Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 12 PM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 3 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

4.51048 Reviews

EXCELLENT 709 reviews

VERY GOOD 234 reviews

AVERAGE 70 reviews

POOR 23 reviews

TERRIBLE 12 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Jean J

Friends getaway Traveller

21 May 2018

Everything catered for.

We arrived early morning (night flight) to be met by a very pleasant driver who took us to the hotel. Reception staff were excellent, we were given our room keys, told about the events going to be staged in the hotel, bags taken to our room. Later we were taken to the golf course for our allocated tee time who later returned to bring us back, The staff at the hotel especially Reception and the men outside were excellent. Vast choice at breakfast and the evening buffet. Rooms were light and airy. ( we overlooked the practice area, ) No sun on the balcony in the evening. My only criticism of the hotel ----there seemed to be a lot of various extra's added onto food bills Taxes ? Golf Course was also excellent, caddy master very accommodating, the staff in the golf shop were not so, they were more interested in talking to members? than serving and giving advice. However I would thoroughly recommend a stay in the Westin Hotel and golf in the adjoining golf course.

postos2018

Couples Traveller

17 May 2018

Drs. Schrey

Excellent place for a short stay. Professional team and a big thank you to Srinivas our 'grand chef' and Chandra, the entertaining touring guide. Our thanks and warmest regards of course go to all of the kind and friendly people making every stay in the golf hotel a one of a kind experience.

Taleb M

Family Traveller

13 May 2018

Short Break

It was an excellent experience we had. From the warm welcoming on the lobby till the room preparation. We are family of 4 member 1toddle and 1 infant. Room prepared with crib and extra towel. Special request were made while booking and everything were just perfectly prepared. Buffet breakfast on fairway restaurant were impressive from service till food and beverage. Family friends environment.

Dohastyle

Couples Traveller

12 May 2018

Please train your service staf....

The check-in process was a very positive experience thanks to Ms.Nina. We stayed at one of the suites with the terrace. The room is quite big but what is missing is a simple mirror- except the one in the bathroom. Phone: not user friendly at all - didnt work Door bell: when you are sitting outside on terrace there is no way to hear the door bell ringing. The most disappointing experience is the level of service. Pool: 1. Nobody is paying attention! - you have to search for someone who brings you the menu - if you found someone than you have to try to communicate your order as best as possible as the LANGUAGE barrier is unbelieveable = train your staff in being able to understand an order - We ordered some arabic mezza and tbh the food was not even close to a *5star expectation Dinner at Succi: 1. Service: not 1 single order the whole evening was executed right! no plates were brought, nothing absolutely NOT THE SERVICE STANDARDS have been reached 2.Food - Good deal pizza& beer for 100AED but the pizza from Carrefour is unfortunately more exciting then the Calzone and the 4 fromaggio we got. TURNDOWN SERVICE 1bottle of water, 1 pair of slippers thrown next to the bed. Nothing else was touched! We called tbe housekeeping to actually ask if the turndown service was done or not as there was no difference visable. Breakfast: Food was good but again the service: Coffe, tea, orange juice - if you cant keep that in mind WRITE IT DOWN! Plus a "good morning" or at least "hello" would be nice as well. Overall it is a nice property but totally let down by the poor training and sevice levels. We stayed just 1 night and found at least 10 things to be easily improved to increase the experience. I hope who ever reads that review takes those points seriously as in a competitive market, only the guest experience is making the difference.

rgw11

Couples Traveller

06 May 2018

Let down by poor service

We were transferred to this hotel after experiencing problems at the nearby Anantara Eastern Mangroves Hotel & Spa. First impressions were great thanks to a wonderful check-in experience with Nina, who upgraded us to a suite, which was a huge, with high ceilings and a nice terrace. Bizarrely there were no mirrors in the suite, except for the bathroom. We simply could not figure out the room lighting control system or the in-room telephone - impossible to get a dialling tone or to answer an incoming call (I pressed EVERY button)! And we experienced the strangest turn-down service. When we returned to the room from dinner, we had the vaguest sense that someone had been in there because some shoes had been moved, the bed had been half-made, and one pair of slippers had been laid out on a scrunched up towel. But no rubbish had been cleared. I had to check with housekeeping to ask if they had visited - then three people then showed up to confirm that apparently they had. We had spent a pleasant afternoon at the pool, though the Shades poolside bar and restaurant is very tired, the service hampered by the employees' poor English language skills and the food is very low quality. The evening meal at Sacci Italian restaurant was just as bad - I've had much better pizzas at Pizza Express fopr half the price. There were broken tables with sharp edges and again the service was weird - sometimes over attentive other times under attentive. Eg. When a couple order two beers and they are served separately, three minutes apart as if that is normal. Third time lucky for breakfast? Sadly not. The drinks order was messed up, an order of eggs simply didn't materialise and the waiter seemed obsessively interested in clearing from the table anything that was half finished. In short, it is a decent property let down by poor F&B and housekeeping service delivery. But nothing that some basic staff training wouldn't fix.

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