3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

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Children 2-12 yrs

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Alpen Resort Hotel, BW Signature Collection by Best Western

Spissstrasse 52

SOLDOUT for the selected dates



About Alpen Resort Hotel, BW Signature Collection by Best Western

check-in 2 PM | check-out 11 AM

Property Location When you a stay at Best Western Plus Alpen Resort Hotel in Zermatt, you'll be near ski lifts, just steps from

Property Location
When you a stay at Best Western Plus Alpen Resort Hotel in Zermatt, you'll be near ski lifts, just steps from Swiss Alps and Matterhorn Ski Paradise. This 4-star hotel is 1.9 mi (3.1 km) from Matterhorn Golf Club and 2.3 mi (3.7 km) from Weisshorn.

Make yourself at home in one of the 55 guestrooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Enjoy the convenience of ski-in/ski-out access at this hotel, which also features outdoor tennis courts and an indoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room.

Enjoy international cuisine at Restaurant Matterhorn, a restaurant where you can enjoy drinks at the bar and dine alfresco. Or stay in and take advantage of the room service (during limited hours). A complimentary hot/cold buffet breakfast is served daily from 7 AM to 11 AM.

Business, Other Amenities
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Zermatt? This hotel has facilities measuring 269 square feet (25 square meters), including a meeting room. A train station pick-up service is provided at no charge.

Facilities offered in Alpen Resort Hotel, BW Signature Collection by Best Western :

Alpen Resort Hotel, BW Signature Collection by Best Western Hotel policies

Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 2 PM and the standard check-out time is 11 AM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

4.5670 Reviews

EXCELLENT 357 reviews

VERY GOOD 224 reviews

AVERAGE 53 reviews

POOR 23 reviews

TERRIBLE 13 reviews


Valerie H H

Family Traveller

30 Apr 2018

Such a disappointment

Oh Dear, We arrived at the Alpen Resort Hotel full of enthusiasm to find the frontage blocked by builders screens and our room not ready at 2 pm. No matter, we liked the hotel on inspection and renewed our enthusiasm. Oh Dear, we returned from ski-ing the following afternoon to find the room had still not been cleaned and it was 4 pm and also the tap on the wash hand basin was not working. At breakfast we were treated to a relay-row in the kitchen with staff members shouting at each other as they returned with empty plates and emerged with thunder struck faces, only to return with a louder argument. Oh dear, I went to ask reception to help me book a hair appointment, and was met with reluctance, objections and finally, blood boiling rudeness. I sorted it myself. By now, access and egress to the building was via a tiny strip of firm ground, only 100mm wide at one point. The rest of the drive was full of swinging diggers and builders shouting to each other. They started work at 7.30 am and it was impossible to sit on the balcony with coffee and book. Oh dear, I asked for the manager to lodge our complaints and eventually ( I had to ask for him a second time) a charming man Philip Raber who exhibited a wide range of disinterest via his smiles and smug posture. We pointed out that he had lost control of his cleaning staff, his breakfast staff and his reception staff. We also pointed out that had we known about the building works we would definitely have stayed somewhere else, he smiled and offered us a drink at the bar. A deeply unpleasant hotel but at £200 a night in Zermatt I guess we should have expected that.


Solo travel Traveller

27 Apr 2018


One night whistle stop stay. Last minute rate was very cheap ? Was in a separate building however and my room (701) stank of fish, even though I left the door open all night. ? Also in the middle of a building site ?. Location good for the station ?.


Family Traveller

22 Apr 2018


We stayed here a couple of years ago. It was great from the get go from check in through to the end. The room was perfect but the view from our balcony was amazing. Nothing better than winding down at the end of the day with a coffee and a view of the Matterhorn. Location was nice and central. Food was great. Happy to stay here again.


Couples Traveller

06 Apr 2018

Hotel overbooked — book Christ....

So we arrived at the Best Western Plus (more like Minus) after a horrible day of a cancelled Glacier Express from St Moritz due to avalanche and then running to catch trains from Zurich and Visp to finally make it to Zermatt by 6 p.m. only to be told by Sarai at reception that “there was a problem with a room” so we couldn’t stay. I booked this hotel over a month ago after obviously not careful enough research. She then sent us to another hotel without so much as an apology or explanation, but clearly they had overbooked, as others on here have said they tend to do. No manager apology, nothing. Now, if this was an innocent mistake, which is assuming a lot, I would at the very least expect some kind of voucher — money off dinner somewhere, something. Not even a “we’re sorry.” Sarai acted as if she was offering us a service when in fact she was telling us we couldn’t stay where we had booked and been confirmed with a reservation. I expected a lot better of Best Western but clearly in Switzerland, that was a mistake. And to the management, please don’t reply with a “thanks for staying with us, glad you enjoyed our hotel” response without even reading this, as I’ve seen you do to others who were shunted elsewhere. To anyone considering this hotel, go to the Christiania Mountain Spa instead! This is where we were sent — and the one good thing Best Western did. This hotel is a thousand times nicer, particularly as the receptionists are so friendly and welcoming and helpful, unlike at the Best Western. Also, after we arrived at our new hotel, I messaged Sarai to ask if she could at least book us dinner at the Best Western and she ignored my message. So. There’s that, too. Go to the Christiania! The pool is huge, the hotel is massive, the breakfast and bar fabulous, the facilities top-notch, and it’s much closer to town. Don’t waste your time on the Best Western who might decide you’re the ones to lose the overbooking lottery.

Benjaphon A

Couples Traveller

29 Mar 2018

Good choice when you will visi....

It was nice hotel in Zermatt. The hotel is located from train station only 5-7 minutes and also nearby convenience shop. I went with my boyfriend only 2 persons and was got upgraded to Family Room. Room is nice. Breakfast was great

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