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About Golf Hotel Rene Capt
check-in 3 PM | check-out 11 AM
Property Location With a stay at Golf Hotel Rene Capt in Montreux (Montreux City Centre), you'll be within a 10-minute walk of Freddie
Property Location With a stay at Golf Hotel Rene Capt in Montreux (Montreux City Centre), you'll be within a 10-minute walk of Freddie Mercury Statue and Swiss Alps. This 4-star hotel is 10.7 mi (17.2 km) from Aigle Castle and 0.3 mi (0.5 km) from Montreux Casino.
Rooms Make yourself at home in one of the 75 guestrooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones and safes, and housekeeping is provided daily.
Amenities Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features babysitting/childcare (surcharge), gift shops/newsstands, and tour/ticket assistance.
Dining Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is included.
Business, Other Amenities Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Facilities offered in Golf Hotel Rene Capt :
Business CenterPorter/bellhopLuggage storageRestaurantFree WiFiLibrary9+More Amenities
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Standard Double Room, City View in Golf Hotel Rene Capt
Premium Bedding,Hair dryer,Free toiletries,Television,In-room safe,Room service (limited hours),Phon...e,Minibar,free wifi,Daily housekeeping,Premium TV channels,Cribs/infant beds (surcharge)More
Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 196 reviews
VERY GOOD 253 reviews
AVERAGE 110 reviews
POOR 39 reviews
TERRIBLE 41 reviews
28 May 2018
Three nights at this hotel was really nightmare. I have been traveling in Europe for more than 20 trips so far. I have visited Switzerland for 7 times, spent several nights in hotel in Zurich, Luzern, Interlaken, Brienz, Spiez, Montreux, etc. This was the first time that I have experienced this kind of unwelcoming. Staffs here have bad attitude towards Asian guests. What a shame!
P.S. In my case CHF265 a night is not cheap rate. But a staff had refused to lend me umbrella on heavy raining day. It was unkind and narrow minded service, when they had plenty of them. The hotel could be defamed if their staffs ain’t trained and taught well how to treat guests fairly. SAD!
28 May 2018
There is a staff here who discriminates Asian people. My family and I came here and we got six people. There are six people in our group; my boyfriend and I, my parents and my grandparents who are very old. We rented three rooms. One staff is not respecting my dad. We asked to rent three umbrella but they allowed only two (there are some umbrellas left.) The staff was not rejected politely. Also, he did not say sorry. We have six people in the family, we rented three rooms. Why you allowed only two umbrellas? I have traveled around Europe and this was the worst experience ever. Very disappointed. (If you are the manager, I am willing to tell which staff did this to my family. You can contact me personally.)
10 May 2018
Fabulous view and great place ....
Stayed for 3 nights at deluxe double, lake view. The view is just too gorgeous and therapeutic . You could literally feel the aesthetic lake abd mountains. Rooms were well maintained and neat. Breakfast was really good and you could just walk down the lake side and immerse yourself with scenic beauty and A very lively place. Very friendly staff and helpful in guiding us through the city and very easy access to trains and buses. Overall beautiful experience. Highly recommended for stay.
10 May 2018
A Room With A View
Delightfully surprised. We were given a room with a view of Lake Geneva. The view was spectacular. The hotel staff spoke English and were very accommodating - especially with getting to our tourist destinations. We were given a transportation pass that allowed us free train, tram and bus service. It also gave us 50% discount on boat cruises and museums. Waking up on a sunny day with a view of Lake Geneva - priceless.
08 May 2018
Penny pinching beyond belief
This hotel gets by on its location, virtually right on Lac Leman or lake Geneva. We had a superior double room with a lake view. The view from the balcony is superb with the promenade and lake and mountains almost on your doorstop.
The building is not modern but that is part of its charm. Yes it could do with some updating here and there but too much would spoil it. It has yesteryear feel about it. The room was quite spacious and the wi- fi worked well.
However, when we arrived we found there were no tea bags in the tray with a hot water jug and no milk. There was a note stating that another 2 tea bags would cost 6 francs. Really? That was bad enough but when we returned from our touring the next day, still no milk but no more tea bags either. Apparently we were meant to have 2 tea bags to last the entire 3 days of our stay. We actually had none.
When I told reception staff that I intended to mention this unusual attitude to customer service, on Trip Advisor, they hurriedly found a few tea bags and minimal milk and told me that I would not be charged for them. I would hope not.
Then the same thing happened on the third day - nothing in the room. I again complained and this time was told that it is policy not to provide anything after day one and that any provision at all is a "service to our customers". I was told quite seriously that if we wanted tea bags and milk in the room every day, the room tariff would have to increase substantially.
What an insult to my intelligence and what appalling customer service. The conversation finished with the hotel director agreeing to send a couple of bags and some milk to our room. When it arrived, they wanted the 6 francs for it. Just unbelievable.
They would buy these bags in bulk for only a few cents each. To risk upsetting customers and getting bad reviews for the sake of a few cents per day, shows how they do not understand what customer service is.
Then there is the bed. They supply a quilt which is exactly to the millimetre the same width as the bed. So only one person can lie under the quilt and have it draped slightly over the side of the bed. The other person in the bed has a quilt which then does not even cover the bed. You would think that they could have made the quilt just a bit wider to allow for draping, but no. Better to save a bit on cost. However, the beds are comfortable.
The shower is in a very narrow bath with a glass half size wall attached. If you try to turn around you hit the glass. The bottom of the bath does not have any slip protection and as the area to move is so confined, it is possible to slip.
Breakfast is tasty, well cooked and plenty of variety. However, there is note on the table asking customers not to leave any food because in Switzerland, we do not throw food out "for moral and ethical reasons". Perhaps they should look at articles on the internet that state that up to 33 per cent of food in Switzerland goes to waste. Why make such a bizarre statement?
It is a pity that their attention to small details is so poor. They have a lovely outlook, but there are many other hotels in the same area withe same outlook and I would recommend that travellers try one of those. Give this hotel a miss.