Hotel Falken enjoys a quiet and central location in Lucerne's pedestrian shopping area, a 6-minute walk from the Main Train Station
Hotel Falken enjoys a quiet and central location in Lucerne's pedestrian shopping area, a 6-minute walk from the Main Train Station and only 300 metres from the Chapel Bridge and Lake Lucerne. Its en-suite rooms come with free WiFi. All of the Falkenâ??s small and modern rooms have a bathroom with shower and hairdryer, underfloor heating, a safety deposit box and TV. Each room here comes with comfortable Airlux dream mattresses. Guests of Hotel Falken receive a discount on all food consumed at the Fondue House Luzern. This restaurant dates back to 1407 and serves Swiss cuisine. Guests can also purchase a voucher for the breakfast at the on-site bakery.
Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 10 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 26 reviews
VERY GOOD 30 reviews
AVERAGE 72 reviews
POOR 33 reviews
TERRIBLE 36 reviews
09 May 2018
We stayed to visit our son who lives in Luzern. The location is excellent a 6 minute walk from the train station and 1 minute from the centre of Luzern. The rooms are small but clean, it has clean showers and a lift if you need it. The hotel staff are friendly.
29 Jan 2018
Just don't. Unless you really ....
This place was close to my business location and therefore, made sense logistically.
It is in the historical center, few steps away from shops, restaurants and bridges!
However...it's like a step back into the Swiss 70s - not in a cute & retro way.
It's half decent when it comes to cleanliness but the smell in the room is hardcore.
Open the windows guys! Air it up before people arrive.
It's noisy. City center so one can expect that.
You barely see it from the outside, and the girl I met when I checked in was very young and very un-trained so...patience and roll with it.
However, being young does not mean you are deprived of any common sense or customer service skills.
I was asked to bring my luggage downstairs in what seemed to be the basement of a tour operator ski house.
Fine. Rooms are cheap so I know what to expect service wise.
When I returned later the same day I was told to go get my luggage downstairs (???) and heard somebody say "Don't do that!) and she came with me.
The thing is: luggage is left in a weird room, you don't get a receipt for it and somebody just sends you down to get your stuff on your own. So this means anybody could actually go and steal my bag!
But, they are young so one can just smile...It's the owner's job to act up and provide a minimum of training.
It's 2017, you work in the hospitality business, train your team to be "hospitable" - the basics.
Solo travel Traveller
20 Jan 2018
Good location, terrible bathro....
I would rate this hotel "very good" because it has a great location (close to the main train station, main boat dock, the Chapel Bridge, pedestrian street) and the room is very nice and cozy.. BUT I really didnt like the bathroom.. it is VERY tiny and the shower box is awkwardly small and uncorfortable.. Air conditioning also was not working in my room and since it was a cold night I had to ask for a heater and the reception girl was kind enough to take one for me.. All in all I think the hotel is a good value in the city
Solo travel Traveller
16 Dec 2017
I stayed at this hotel for a few days and was very satisfied with their services. I specifically would like to thank two lovely ladies, Albina and Alisa who were so kind and helpful and made my stay very comfortable. Thank you!
25 Oct 2017
Great location - so close to a....
We booked to stay in September 2017 on our road trip from southern Italy back to the UK.
The sat-nav took us right to the hotel even though we had to drive up streets that looked as if they were pedestrianised because of so many tour groups walking in the street.
The hotel told us that they had upgraded us to a nearby apartment in the same block - as the room that had allocated would be too small to two of us (see the pic at the top of this TA page)! The apartment had its own secure entrance and secure lift to the 4th floor. It was ok.
We also asked for parking and for an extra charge could park our car overnight in the Hotel reserved parking spot in the street nearby. That was very useful.
Luzern is unnecessarily expensive and this night was the most expensive of our trip. But the Falken was good value in a rip-off town.
But what a wonderful hotel location. Easy walk to see all the towns attractions. We also found a great choice restaurants for dinner and for breakfast
We were late for the lake boat trip excursions but found that the regular ferry 2 hour+ round trip to Weggis via Vitznau from another pier was excellent and benefited from not having the tourist crowds. And you can travel free with a Swiss Pass if you have one. Its still cheaper than the tourist boats at full 2nd class fare
As it was early evening the outbound leg was in daylight and the return was magical as all the lights came on as evening fell.
We sat on what I can only describe as a wicker double garden armchair on the rear open deck. It was lovely and gave us the idea to visit Vitznau the next day by car to see the famous railway up the mountain. If we had taken an earlier ferry we could have stopped off there and taken a return ferry later that night.
By the way the Swiss Pass is very expensive and worth weighing up the best way to get the value out of it.
But nevertheless Luzern is lovely and certainly worth a visit. English is widely spoken and the Swiss are friendly.
Just be ready for hordes of tourists