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About The Secret Garden Relais
check-in 12 PM | check-out 11 AM
Property Location With a stay at The Secret Garden Relais, you'll be centrally located in Piano di Sorrento, within a 15-minute drive
Property Location With a stay at The Secret Garden Relais, you'll be centrally located in Piano di Sorrento, within a 15-minute drive of Piazza Tasso and Villa Fondi. This bed & breakfast is 3.7 mi (5.9 km) from Marina Grande and 10.5 mi (16.9 km) from Church of Santa Maria Assunta.
Rooms Make yourself at home in one of the 7 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Amenities Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless Internet access. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Dining Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8 AM to 10 AM.
Business, Other Amenities Featured amenities include express check-in, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Check in/out Hotel Check-in Time is 12 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 118 reviews
VERY GOOD 86 reviews
AVERAGE 33 reviews
POOR 14 reviews
TERRIBLE 12 reviews
09 Jul 2017
Think twice before booking!
I booked a room with this hotel several months in advance. Their late arrival and parking policies were not clear. While planning out the details of our trip I noticed we would not be able to make the hotel's mandatory 8pm check-in, so I emailed the hotel. Also, there is an additional fee for parking that was not optional upon booking, so I missed it until I started getting into the fine print. So I included my request in my email regarding parking and my concern about their requirement to prebook.
48 hours later (this is during the week), I had still not received any reply. Since their check-in is mandatory and not flexible in the least, I was worried about not having a place to stay, so I was forced to book a room with a different hotel.
Therefore, I emailed Secret Garden to cancel and refund my room per their website policy, since they had not responded and I was going to be in a predicament where we might not have a place to stay.
THIS time they emailed me back within 12 hours informing me that they would not cancel the reservation because I didn't book through their website. They still did not address the parking issue, but they did let me know I could arrive later--whether it was with a fee or not they did not answer.
So, be wary. The fact that they would not answer my questions for simple customer service reasons, yet when money was involved I got a reply back right away raises a big, red flag. I will keep my reservation with their competitor as this is too far to travel to not have reliable accommodations. The second red flag is that they have different rules depending on the sight you book with; and third, their fine print is extensive and strict. Who ever heard of a check-in time ending at 8pm?! I wish I would have seen it before I booked. I read the reviews, and it was a good price, but I took a chance and lost money in the end. Hopefully my review can allow others to know what I did not to be able to make a more informed decision about this hotel than I was able to.
Friends getaway Traveller
14 Oct 2017
Our room was the attic there was no window and it needed some maintenance. My friend and I are in our early 60's, we had 70 stairs to climb with 4 suitcases.
Our arrival was not the best but our departure was better as they knew we were not happy.
13 Oct 2017
We stayed at the secret garden for five days we had caught bus from air port and dropped off on the main road. We asked directions twice it didn't take us long to find it,when we got to the big gate pressed buzzer then we were in the property . Up two flights of steps then we were there ,we were taken out to the patio and given lemonchelo and a pitashio drink they were very pleasant so bought some. The room was at the top separate bathroom this did not bother us it was only next door and it was just ours.Nice big room and bed very comfy lots off cupboard space and very clean. Good shower plenty of hot water nice big towels. Breakfast was plentiful you could fill yourself up with ham cheese toast cereal plenty of cake yogurt and fruit has much coffee has you want . Not far from train station two stops from Sorento ,it was a good place to visit other places and a lovely place to stay the staff were very nice and pleasant .
28 Oct 2017
Needs abit of t.l.c
Went here in sept.4 nights.got off trian.its only 5 mins walk but u can get lost.they must of airbrush the pic cos the outside was a mess.then u go up loads of stairs.then more stairs to the room.was dissapointed in room was shuffed in an acctic.one double bed for me and my daughter.when the couple nexst door left .i asked if i could have that room.she very roude then mentioned money.and was totaly ignored after that.2 nights was enough there ..bathroom was next door.the breakfast was ok.nothing to exciting.coffee.and cake.more cake.and toast .the bread that that thin. Same each day. one morning went down and all there was on table was a piece of cake.a yogurt they different put anything eles on table. .train into sorrento was good and the buses to amalfi coat 8 euro.plenty of nicer places....
30 Sep 2017
Points to bear in mind
The Secret Garden Relais is delightful but we feel if you are considering it you should be aware of some shortcomings.
It's an 18th century mansion which is in the process of restoration. The relais is on the 2nd floor; which in such a mansion is 55 steps up I.e. effectively 4 stories.
The description says it's in Sorrento -wrong- it's in Piano de Sorrento which is a 5 minute train ride from Sorrento. That would be ok but for the fact that trains run only every half hour and the last one back is 21:37. Getting to destinations towards Naples was fairly easy as the station is close though working out how the trains run was a challenge and beware wildcat train strikes.
Getting there with cases isn't so easy. We took the Curreri bus from the airport which dropped us on the main road; dragging our suitcases along narrow streets was not so much fun. The access is down a series of very narrow streets.
It is not a hotel, so don't expect a presence except at breakfast time. Even then we had some niggles concerning how the place is run. There is a lack of attention to detail on a daily basis. There were no batteries in the safe and, though the proprietor said he would supply some, they never arrived. The lamp bulb was broken and was only replaced on the 3rd day when we removed the broken bulb and left it on the bed. The room was not seen to every day; the bin wasn't emptied and cups weren't replaced and the loo roll was not replenished(!).
Though a nice place we wouldn't stay there again and would favour staying somewhere more central to Sorrento itself.