ROOM 1

3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

  • 1
  • 2
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Children 2-12 yrs

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Hotel Trevi Rome

Vicolo Del Babuccio 20-21, Rome (GA), 00184, United States

7,583

5,870

Per Night for 1 room

Best price for your stay in Hotel Trevi Rome. 2X refund if our rate is not cheaper!

3.5

GOOD

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1 ROOM RECOMMENDED FOR YOU

ROOM 1

BREAKFAST INCLUDED

SINGLE STANDARD

5,870

MMTIHM2

Get Flat INR 955 OFF!

7,583

5,870

Total price per night for 1 room

Non Refundable

Booking Policy

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Get 100% confirmed booking at just Re. 1. Balance amount will be auto-debited closer to the travel date.

About Hotel Trevi Rome

check-in 2 PM | check-out 11 AM

Hotel Trevi Rome, situated on Vicolo del Babuccio, is only 150 metres from the world-famous Trevi Fountain. The world-famous Col

Hotel Trevi Rome, situated on Vicolo del Babuccio, is only 150 metres from the world-famous Trevi Fountain. The world-famous Colosseum and Piazza Navona are accessible within 10 minutes drive from here. To ensure a hassle-free commuting, it offers transfers paid to-from Leonardo da Vinci International Airport, which is about half an hours drive away. The hotels concierge assists guests in planning sightseeing tours and restaurant reservations. Other conveniences available here include round-the-clock front desk, express check-in check-out, luggage storage facility, laundry dry cleaning and complimentary Wi-Fi access throughout.

Featuring a private bathroom, the hotels modern rooms are offered under Single, Double, Triple, Quadruple, Suite and Junior Suite categories. In-room amenities include satellite TV, telephone, mini bar, personal safe, separate work desk and free Wi-Fi access.

Enjoy a nutritious buffet breakfast offered by the hotel every morning. For mouth-watering Italian delicacies, visit Ristorante Mirabelle restaurant, which is only 7 minutes drive from the property. Serving vegetarian and non-vegetarian Indian curries, Mother India Restaurant can be reached in just 10 minutes by foot.

Galleria Alberto Sordi, a historic shopping arcade of the city, is only 5 minutes walk from the hotel.

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Choose a room with below filters and room types

  • Including Meal(s)
  • Free Cancellation

SINGLE STANDARD in Hotel Trevi Rome

Room Image

Breakfast 

9% OFF

Non Refundable

7,583

5,870

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 76.95 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

5% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

7,583

6,195

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 81.22 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

Room Only 

14% OFF

Non Refundable

8,677

6,381

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 83.64 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

10% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

8,677

6,716

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 88.04 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

2 more tariffs available

DOUBLE STANDARD in Hotel Trevi Rome

Room Image

Breakfast 

8% OFF

Non Refundable

7,907

6,247

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 81.88 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

3% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

7,907

6,593

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 86.43 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

Room Only 

14% OFF

Non Refundable

9,406

6,917

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 90.68 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

10% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

9,406

7,280

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 95.44 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

2 more tariffs available

DOUBLE SINGLE USE STANDARD in Hotel Trevi Rome

Room Image

Room Only 

14% OFF

Non Refundable

8,677

6,381

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 83.64 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

10% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

8,677

6,716

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 88.04 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

Breakfast 

9% OFF

Non Refundable

8,957

6,975

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 91.44 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

4% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

8,957

8,537

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 96.26 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

2 more tariffs available

DOUBLE SUPERIOR in Hotel Trevi Rome

Room Image

Breakfast 

9% OFF

Non Refundable

10,148

9,134

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 102.98 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

14% OFF

Non Refundable

10,865

9,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 104.74 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

4% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

10,148

9,641

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 108.7 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

Room Only 

10% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

10,865

9,777

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 110.24 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

2 more tariffs available

Double or Twin SUPERIOR in Hotel Trevi Rome

Room Image

Room Only 

14% OFF

Non Refundable

10,865

9,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 104.74 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

10% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

10,865

9,777

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 110.24 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

Breakfast 

13% OFF

Non Refundable

11,594

9,981

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 112.54 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

9% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

11,594

10,507

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 118.46 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

2 more tariffs available

Double or Twin SUPERIOR WITH VIEWS in Hotel Trevi Rome

Room Image

Room Only 

14% OFF

Non Refundable

11,594

9,912

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 111.76 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

9% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

11,594

10,434

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 117.64 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

Breakfast 

13% OFF

Non Refundable

12,323

10,604

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 119.56 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

9% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

12,323

11,163

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 125.86 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

2 more tariffs available

TRIPLE STANDARD in Hotel Trevi Rome

Room Image

Breakfast 

9% OFF

Non Refundable

11,667

10,500

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 118.39 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

14% OFF

Non Refundable

12,323

10,537

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 118.8 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

5% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

11,667

11,083

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 124.96 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

Room Only 

10% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

12,323

11,090

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 125.04 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

2 more tariffs available

Double or Twin EXECUTIVE in Hotel Trevi Rome

Room Image

Room Only 

14% OFF

Non Refundable

12,323

10,537

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 118.8 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

10% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

12,323

11,090

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 125.04 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

Breakfast 

13% OFF

Non Refundable

13,052

11,228

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 126.6 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

9% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

13,052

11,819

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 133.26 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

2 more tariffs available

QUADRUPLE STANDARD in Hotel Trevi Rome

Room Image

Room Only 

14% OFF

Non Refundable

15,239

13,030

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 146.92 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

9% OFF

Non Refundable

14,777

13,300

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to 149.96 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

10% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

15,239

13,715

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 154.63 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

Breakfast 

4% OFF

Free Cancellation before 22-Dec-2018 12:00 PM IST

14,777

14,039

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-12-22 00:00:00 (destination time). Cancellations made after 2018-12-22 00:00:00 (destination time) will be subject to a hotel fee equal to 158.29 EUR. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 12:00 PM, 21 Dec, 2018.

INCLUSIONS

2 more tariffs available

4 more room type(s) available

Hotel Trevi Rome Hotel policies

Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 2 PM and the standard check-out time is 11 AM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

3.51137 Reviews

EXCELLENT 207 reviews

VERY GOOD 419 reviews

AVERAGE 250 reviews

POOR 115 reviews

TERRIBLE 147 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Rob B

Couples Traveller

30 May 2018

Nice updates hotel, well price....

We went to Rome for a couple of days. Found this hotel close to the Trevi hotel. They have two locations about 100m apart from each other. With breakfast you need to walk when staying in the other building. Is there noise, yes there is but you are staying in the hart of Rome. Want quietness? go to Scotland. Loved the place just wish they updated the bathroom soaps when they are finished.

ksonmez

Couples Traveller

28 May 2018

Its okay

My husband and I booked this hotel a while back, and I definitely regret not reading any of the reviews before hand. When checking in we were told that we would be in one of the outside buildings rather than the actual hotel. This didnt bother me too much until we got told that there are 4 separate keys to get through to get to the room. The "lift" barely fits two people, so when the maintenance worker took us to the 5th floor he could only fit in the lift with our luggage and we had to walk up 5 flights of stairs which is never fun. Once we got through the next 2 doors to our room, the first thing I noticed was the smell. Not a bad smell but just one that wouldn't go away. I must say the room we were given was quite spacious; however, there were many problems. Firstly, do not state that you have free wifi when it barely works. We were constantly disconnected or barely had any form of signal. I think every room needs a router in this building. Secondly, we haven't had hot water. When we called to complain we were told that other people were probably using the hot water... yeah thanks for the money I spent I want to have cold showers. Thirdly, if you want to lock your door at night when sleeping you can't. The lock doesn't work and after reading reviews on the first night of our stay, i was very worried someone was going to walk in when we were sleeping. It wasnt the worst stay but I dont think I would book again. The good thing is the location.

Emily B

Couples Traveller

17 May 2018

TERRIBLE hotel!!! Do not even ....

My husband and I stayed at Hotel Trevi for the last three days of our vacation in Italy and it was so terrible that we tried to avoid returning to our hotel room as much as possible. The pictures that the hotel puts on it's website are deceiving. It offers a modern look but is very cheaply "renovated." This hotel requires you to check in at their main lobby then the bellboy takes you to their "outside rooms" which is about two blocks away in a separate building. This building does NOT have an elevator and we were put on the 5th floor (top floor) of the building. After walking around Rome all day, walking up 5 flights of steep steps is not fun. The rooms and bathrooms were so tiny. We visited with another couple and our rooms were next to each other, which was nice, but their room was twice the size of ours and we paid the same price. We had to put our desk chair in our friend's room so we had enough space to fit our luggage. The handle to turn the shower on and off broke off every time we showered, the shower doors would not close so the bathroom floor was a pool by the time we were done showering. The employee who worked the front desk, John Franco, was AWFUL! He was not welcoming when we arrived, he was rude and made every effort possible to find a way to not help us. When we asked him if he was able to make change for us, he sighed and made it very clear that we were bothering him. After that we tried to avoid him at all costs. However, the day before we left, we wanted to confirm our transportation to bring us to the airport. We asked John Franco if he could please call the transportation company for us. You would have thought we asked him to cut off his right arm. He got the information wrong and refused to call back. We ended up contacting our travel agent in the US and having him confirm our airport transportation. With that said, I will never stay at this hotel again and I hope that this review will save someone else from wasting their time and money.

panduza2018

Family Traveller

15 May 2018

THE MOST AWFUL EXPERIENCE

My mother and I took a vacation in Rome because it was her 70th birthday and she deserved a holiday after taking care of my father, who died of cancer 8 months prior. When checking in, the receptionist looked at us as if we were pieces of filth (maybe due to the fact that we have dark skin), and although we had booked through a travel agency in London under the condition of billback, she insisted that we paid the hotel bill before we depart. I had planned a nice holiday, including a four day stay in Florence and had not planned for this. I had to go out and search for a phonecard to call my travel agency (somehow I couldn't access my e-mail or facebook via hotel's wifi). The agency called the hotel to confirm that I was one of their clients and that they would be taking care of the bill. Convinced that all was sorted we enjoyed a lovely day in Rome. However, upon returning to the hotel, I asked reception if all was confirmed - they hadn't a clue what I was talking about. On check out the elderly gentleman receptionist had the same argument with me, and after I told him that he should charge the travel companies credit card for my stay (as this is billback procedure), his comment was: "I don't know if this person will be happy with someone charging their credit card, but hey it is not my problem." This was an awful comment, and it made my mother cry, as it sounded as if he was insinuating that we were criminals guilty of credit card theft. I wouldn't have a clue how to steal credit card details, let alone my 70 year old mother!!!! This hotel operates on the basis that it is within walking distance of a major landmark, but everything else is abysmal - customer service is non existent, in fact I would go as far as to say that you are paying to be insulted, breakfast is extremely poor, rooms are not as advertised online. I was a ship's purser for fourteen years, so believe me, I know what I am talking about.

Jaimieeexo

Couples Traveller

11 May 2018

Won’t stay here again

I went to Italy for 12 days and the last 3 days we stayed at Hotel Trevi. When checking in our concierge John Franco was extremely rude. We were put in a separate building without an elevator and we were on the TOP floor. Let me tell you 5 flights of stairs after walking around Rome all day long was horrible. The only reason I’m giving this hotel a 2 is because one of the staff did carry all 4 of our bags up the stairs for us which was greatly appreciated and our room was quite spacious. The terrace in the main building was only open for breakfast which was very disappointing and the breakfast was not good. When we would go to the lobby if we needed change or to ask a question about confirming our transfers John Franco would just sigh and give attitude. He was not pleasant. And lastly at the end of our stay we needed to pay our city tax which was $8 a day and was listed all over the hotel that you could pay this with cash or card but when we went to pay they insisted that they would only accept cash. We found that very odd especially since it was posted all over the place that they accepted card payments. The location of this hotel was great but I highly recommend you stay somewhere else unless you enjoy walking up 100 stairs multiple times a day.

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