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Palazzo Caracciolo Napoli MGallery by Sofitel

Via Carbonara 112

SOLDOUT for the selected dates

4.5

EXCELLENT

About Palazzo Caracciolo Napoli MGallery by Sofitel

check-in 2 PM | check-out 12 PM

Property Location A stay at Palazzo Caracciolo Napoli MGallery by Sofitel places you in the heart of Naples, within a 15-minute walk

Property Location
A stay at Palazzo Caracciolo Napoli MGallery by Sofitel places you in the heart of Naples, within a 15-minute walk of Cathedral of Naples and National Archaeological Museum. This 4-star hotel is 8.8 mi (14.2 km) from Ercolano Ruins and 1.6 mi (2.6 km) from Santa Chiara.

Rooms
Make yourself at home in one of the 146 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Enjoy a range of recreational amenities, including a spa tub, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and a television in a common area.

Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A cruise ship terminal shuttle is available for a surcharge.

Facilities offered in Palazzo Caracciolo Napoli MGallery by Sofitel :

Palazzo Caracciolo Napoli MGallery by Sofitel Hotel policies

Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 12 PM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 2 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

4.52783 Reviews

EXCELLENT 1377 reviews

VERY GOOD 1041 reviews

AVERAGE 252 reviews

POOR 69 reviews

TERRIBLE 44 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

AndreasW420

Friends getaway Traveller

30 May 2018

Nice hotel!

The hotel is nice, the rooms clean and the service appropriate. Evrything in the room is working and the breakfast is also ok. The people working here make the difference. The area around the hotel is rather rough and not touristic. Late at night better take a taxi to be on the safe side. We had no problems at all during the stay. I would come back!!!

camillary

Couples Traveller

29 May 2018

Unimpressed

I recently spent two nights in the hotel and I have to say I was not really impressed. We decided to book it to celebrate my 30s and enjoy a 4* hotel experience, however it was not a 4* standard at all. The hotel is very old and worn out. The tiles from the bathroom were lifting and there was a lovely fly smashed on the wall of the bedroom, with blood. Very classy. We had to ask for more toiletries as the second day they didn't bring any new one. During our stay, on both Sat and Sund there was a party in the Hotel garden; music was so loud that our windows glass at the second floor were shaking. On the second night we complained to the receptionist and she said "they paid for it so nothing I can do..." like we were there for free????? Something was clearly not well organised and the over all stay was not as expected. I won't go back and start questioning Sofitel standards.....

Walter F

Couples Traveller

28 May 2018

Very nice

Walking distance to the Duomo. Not near shopping and taxis are a rip-off but subway is very easy to use. Large comfortable and quiet room, typical Sofitel comfort. Great value. They have parking. Sure thing

robertocaleo

Business Traveller

28 May 2018

working in Naples

very good structure and kind and accommodating staff, very available for any clarification, very professional,very comfortable relaxation area and the restaurant for both excellent dinner and breakfast

Malvina L

Family Traveller

21 May 2018

An okay stay

I don’t know what is happening to Sofitel as a hotel group, but it seems to me that the brand is going down the drain, quite literally. This was an average hotel. Not especially bad, not great, not even good. It was okay, for lack of a better word. The location is horrible. Keeping in mind that Napoli is not a pretty city and clearly stricken by poverty, homelessness, and a lack of cleanliness that is so extreme it makes some places in South East Asia look formidable, the hotel is STILL in the worst part of an already run-down city. Imagine a third world village in Africa, and you’ll have some idea of our surroundings. The rooms were decent, though there’s no getting away from the incessant noise and smells of Napoli. Don’t think of your room as an insulation from the outside world, because it well and truly isn’t. Cleaning staff did an extremely average if not poor job. There are no TV channels in English, not even one. Most members of staff speak no English. Not a word. Asking for the location of the bathrooms ( basics! ) was a challenge. I mean, my broken, basic Italian is better than most of the English being spoken at this Sofitel by staff, but then I’m not the one working at a 5 star hotel... The hotel has a nice terrace-like lounge space in the back, and breakfast was decent. Overall, I’m sure Napoli has better options for your stay, so if you can avoid Sofitel, you should.

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