Check in/out Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 504 reviews
VERY GOOD 420 reviews
AVERAGE 181 reviews
POOR 87 reviews
TERRIBLE 42 reviews
28 May 2018
Lovely hotel overlooking the B....
I stayed at the Best Western Hotel Paradiso for 3 nights. I was very pleased with my stay. The breakfast provided had excellent food and the dinner that we had our first night was excellent. The rooms are clean and kept up. Everyone in the staff was friendly and would always greet us. I would like to say that Domenico at the front desk went out of his way to help in every way to make sure that I had everything I needed. He knows how to make sure the hotel runs properly and that the customer is able to get what they need. The hotel is a great choice and the terrace overlooking the Bay of Naples was a real treat.
26 May 2018
Average hotel with good views
We stayed at this hotel for 2 nights in May and thought it was OK.
It is located away from the centre of Naples (which we preferred as the centre is hectic) and the hilly location means the hotel has amazing views of Naples, Vesuvius and Sorrento. The funicular down only costs a couple of euros and from there you will find restaurants and bars and also the stop for the hop on hop off bus.
We had a partial sea view room and it did have a lovely view but was tiny - probably the smallest room we have ever stayed in. The walls were very thin and the plumbing system seemed quite old as it was very loud and you could hear other rooms toilets flushing! However, it had all you needed with a comfy bed, storage, mini bar, safe etc and was OK for a short stay.
The staff were a bit mixed - some were really helpful and some were quite abrupt. We had a deal with Secret Escapes, which was supposed to include a few extras, but we had to remind them of this a couple of times e.g we didn’t receive our bottle of prosecco and had to ask for it on our second day and on check out we had to remind them that we had a restaurant discount as we realised we had been charged the full amount and the receptionist seemed really put out and gave no apology.
The bar and restaurant are on the top level so have amazing views but we received mixed service. The bar staff were good but the restaurant manager in particular was quite abrupt and not friendly at all. We visited for dinner and the food was delicious but pricey. Breakfast was good and included the usual breads, meats, cheeses and pastries etc.
Overall, I would recommend this hotel if you get it for a good price, particularly for the views and the relaxed location.
Friends getaway Traveller
19 May 2018
We had a lovely time at this hotel! Rooms were great, views fantastic, breakfast was very nice (would have like fresh fruit tho), dining meal was a favorite of our party. Danielle and staff were charming.
18 May 2018
A beautiful view but that's al....
My friend and I visited this hotel for three nights recently. The view from the public rooms is outstanding but everything else was very extremely disappointing. With the exception of a lady called Daniella on reception, and one waiter, the rest of the staff (all male) were unhelpful, miserable, and arrogant. We were told on our arrival that there weren't two rooms available on the same floor but after I found the shower in my room was broken, I was given a room two doors away from my friend. Our 'Comfort rooms' were situated at the rear of the building overlooking the concrete supports of the cliff face ten feet away. My friend 's shower flooded the floor (faulty seal) and the toilet in my second room wouldn't flush properly. The second room was also beneath Reception, which has a tiled floor. I was kept awake until late by the noise caused by people walking through there in their stiletto heels. There were private functions in the dining room/garden terrace overlooking the Bay of Naples on two evenings and we were made to feel very uncomfortable when we asked for a table on the terrace. We were obviously not welcome and although we were given a table, the waiter was rude and tried to clear the plates before we had finished eating. We considered this to be very wrong as the Hotel sells itself on the view and we felt that the staff were trying to deprive us of this facility in favour of the non-residents, even though that is what we had paid for.
15 May 2018
The views from the hotel are absolutely stunning. It is wonderful sitting on your balcony in the afternoon looking out across the water.
The restaurant has beautiful food and the waiting staff are very friendly.
The area is not that great it is a fair way from any shops or other restaurants and quite run down looking.