Set in a 19th century building, Hotel Il Duca is around 5 minutes drive from Santa Maria Novella Train Station and the UNESCO World
Set in a 19th century building, Hotel Il Duca is around 5 minutes drive from Santa Maria Novella Train Station and the UNESCO World Heritage Site of Historic Centre of Florence. Florence Airport is at a 15-minute drive from here. Guests can avail the facility of taxi service for exploring the citys historical sites. Other than this, it also offers fax/photocopying, multi-lingual staff, luggage storage, parking and free Wi-Fi zone.
All brightly lit rooms at the hotel feature wooden furniture and antique artworks. Amenities, such as satellite television, direct dial phone, computer jack, safe and mini bar are available in these air-conditioned rooms. Private bathrooms are spacious and come with hairdryer and shower/bathtub along with designer toiletries.
Start the day with a traditional Italian breakfast served at the on-site breakfast room. Guests can unwind with a cup of freshly brewed coffee while sitting in the beautiful garden. A scrumptious Italian or international meal can be enjoyed at any of the nearby restaurants. Homely Indian food is served at Haveli Indian Restaurant, just 10 minutes drive from here.
Experience peace of mind at the magnificent Florence Cathedral, hardly a 5-minute walk from the property.
Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 16 reviews
VERY GOOD 54 reviews
AVERAGE 54 reviews
POOR 36 reviews
TERRIBLE 56 reviews
26 Oct 2017
overrated as a three stars hot....
There are only few things that can make you to choose this hotel:
- the location - 10 minutes walk to the Dome
- the room which is very large - the rooms with garden view are quieter
- the bathroom - large and clean
The others travelers reviews regarding the unprofessional staff attitude, the poor breakfast, the wifi (which is not working at all) are very accurate and we experienced them all during our five days stay. I would add that the room (and bathroom especially) are very cold in October.
Friends getaway Traveller
07 Sep 2017
Not a good choice
From the outside the hotel doesn't look much and it doesn't get any better on the inside.
We were greeted with an empty reception in what seemed to be a nice quaint hallway with period features. A member of staff came along (after ringing the bell 2/3 times) we were checked in to a room on the first floor, we were told that the stairs were on the left and there was no elevator. Unfortunately we had to manage our heavy suitcases up the stairs ourselves as the member of staff had vanished after checking us in.
Once in the room we found that the air con was controlled from the downstairs reception and set to a temperature 19 degrees which we were unable to change. Also we were told that the wifi was broken and would not be on for the duration of our stay. When looking at connecting to wifi, the Il Duca hotel appeared.
The lack of customer service from the staff was appalling, everything seemed like an effort or that we were asking for things way beyond their capabilities. When in fact they were simple requests.
The staff did not wear any kind of uniform or identification so we did not know who we were talking to.
The hotel itself is a little run down but has potential to be something great in the right hands. It's within walking distance to the city centre and all of the tourist attractions, the prices a reasonably cheap and they do have a bar / small dining area as well as a courtyard garden.
Unfortunately for the Il Duca, this is a hotel that I will not be staying at again.
07 Sep 2017
This was my second visit to Florence and as such I was aware that most of the staff in hotels do not speak English so this was not a problem for us as it was for some others. I was also aware this hotel did not have a lift thanks to other reviews on here. What I was not prepared for was the lack of customer service.
We were made to feel like an inconvenience. The hotel was mostly clean but there were some parts of the bed room which were not.
The beds were not comfortable and when asked for a second pillow the hotel staff informed us that they did not have any as the hotel was full.
We asked for the wifi code as wifi was offered with our room. We were informed that it was broken and not available however because of the attitude of the staff member I suspect this was not the case.
The room did come with a Fridge but it was very poor and did not cool anything. I suspect this is why food is not allowed to be stored there.
The rooms contain long lists of everything that is "forbidden" and no information on what you can do. The hotel staff also have overall control of all air conditioning units so we had to ask to be able to use ours. Once it was turned on we were still unable to control it ourselves. The only way we could turn it off was by opening a window.
Finally when we went to check out at 7:30 (for a 8:30 train) there was no staff around and the service bell on reception had been removed. We could see a member of staff sat in the breakfast room/bar but the door was locked. She then ignored me for 10 minutes whilst I was knocking on the door. Eventually she came to reception to check us out.
At this point we thought things could not get any worse. However she then took our passports (which the hotel had held) out of an unsecured drawer behind the desk. This is not an appropriate place to keep such important documents.
We left the hotel pleased to be heading to new hotel for the remainder of our holiday.
If you are planning to visit Florence I would advise against staying in this hotel.
Friends getaway Traveller
24 Aug 2017
There were only two good things about this hotel the location just 10 mins from Il Duomo and the room was clean. The staff were dismissive and rude the fridge did not work which was dismissed with a shrug. Breakfast was poor . The bar/ restaurant/ breakfast room are all the same room the bar never opened. No mini bar, no lift and no help with suitcases which my friend and I both in our 60's had to lug up two flights. They couldn't even respond to my attempts to greet them in Italian. Definitely would not recommend. A shame as it could be a lovely place but clearly tired and uninterested.
14 Aug 2017
The room was approximately clean, I found something on the toilet, but wiped out with a napkin. Maybe it was some lotion during cleaning and was not well washed. Nevertheless, the bathroom was clean. It seemed a little hotel. We didn't had any problems with the a/c. Run all night if you want it to, easy to program. Breakfast was basic: juices, muesli, corn flakes, sweet yogurt, milk, hot coffee, dry bread, fresh bread (you could toasted it with a toaster on the table if you wanted to), butter, jam, cornetti, muffins, buccellato (hope I guessed it), spinach with cheese pie (first 3 days). The downside was that if you wanted to store some food in the minifridge, there was a warning that the food will be removed. But we can't be sure that this is not an overall rule for all Italian hotels around there. The staff was nice and friendly. Didn't have any complaints with them. At the end, after the check out, they were kind enough to help us, by deposit our baggage until we left in the afternoon to the airport. We didn't asked for help with the taxi as we learned our way to the central station in the few days of our vacation.