Check in/out Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 497 reviews
VERY GOOD 963 reviews
AVERAGE 361 reviews
POOR 101 reviews
TERRIBLE 51 reviews
08 Jun 2018
No customer service!
I stayed at this hotel for 3 nights, May 22-25, it has a very good location and good breakfast, but it was construction, telephone didn’t work, all the time problems with card to open the door, not friendly man on reception during check out, he didn’t release my security deposit, it’s still pending on my statement for more than 13 days! Mailed to and called hotel many times, no response, absolutely no customer service!
Sent from my iPhone
Solo travel Traveller
04 Jun 2018
excellent location beside the main station, very nice rooms , quite and comfortable.
staff very kindly, warm room ,hot water , there are many restaurants and breakfast makers surrounding , not cheap but i think it's deserved.
29 May 2018
Excellent location right across from the Hauptbahnhoff, which made getting around Munich easy.
Room was cozy, check-in and checkout was efficient.
My only complaint was that the duvet on the bed was too small. Several times I'd roll or move and my foot or butt would be exposed to the cool room air, walking me up.
There's construction going on around the hotel, so if you are planning on sleeping in, I'd book elsewhere until the construction is done. That's not a knock on the hotel, but just be warned. Also the sidewalk is blocked by the scaffolding, so accessing the lobby is a little tricky. But that is temporary.
29 May 2018
Could I find the hotel? Stayed....
I know the area well as have stayed at this hotel and other nearby hotels over the years.
Stepped out of the rail station and no sign of the hotel. Scaffolding and sheeted over, one major building site and no sign of the hotel or access to the hotel. Peering between the sheeting all I could see wad rubble. Eventually found a sign suggesting trying a narrow unlit walk way behind the scaffolding. Check photo and try and find the sign. Terrible, no consideration whatsoever. A fellow inmate also complained of the lack of signage and got directions from a neighbouring hotel, the Eden.
Guys get your act together, management should be reprimanded or demoted.
Desk staff were helpful, room was ok, as a expected, small.
27 May 2018
Pros:Comfortable bed, good location,good buffet breakfast.
Cons:Unable to check in at 9 am after a 12 hr flight.Finally check in at about 2 pm.
Telephone not working.
Restaurant is not opened at night.Only for breakfast.
One of the front desk staff needs to be a bit more patient in answering questions & more helpfull.
Lastly I would try other hotels the next time.