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About Novum Hotel Hamburg Stadtzentrum
check-in 2 PM | check-out 11 AM
Property Location A stay at Novum Hotel Hamburg Stadtzentrum places you in the heart of Hamburg, within a 15-minute walk of Hamburger
Property Location A stay at Novum Hotel Hamburg Stadtzentrum places you in the heart of Hamburg, within a 15-minute walk of Hamburger Kunsthalle and Moenckebergstrasse. This hotel is 6.6 mi (10.7 km) from Barclaycard Arena and 1.4 mi (2.3 km) from Hamburg City Hall.
Rooms Make yourself at home in one of the 35 individually decorated guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Amenities Make use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance.
Dining A complimentary buffet breakfast is included.
Business, Other Amenities Featured amenities include express check-in, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Facilities offered in Novum Hotel Hamburg Stadtzentrum :
Television in common areasReception Luggage storageFree WiFiWi-Fi InternetDry Cleaning10+More Amenities
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Economy Single Room in Novum Hotel Hamburg Stadtzentrum
Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
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User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 35 reviews
VERY GOOD 117 reviews
AVERAGE 87 reviews
POOR 20 reviews
TERRIBLE 21 reviews
Solo travel Traveller
06 Feb 2018
Location is ok for Steindamm ab 5min walk central station, my room is probaply family room coz is so big but i love it :) Wifi works like 8/10 coz room is last in hallway and dont see router near, breakfast is good specially when inc room price, same street is several restaurant and supermarket so everything is near, some of crew its not so friendly but you dont deal with them lot so that is ok and price what i paid inc everything i need recommend that place.
14 Dec 2017
Location was great 5 mins from central train station,10 mins into centre Christmas markets where fantastic,was a bit panicky about location of hotel but nobody bothered you,complimentary breakfast was good hotel staff polite.We visited chocolate factory miniature wonderland great and all within 10 to 15 mins walk from hotel,Block House restaurant we visited twice brilliant food,the only thing I really didn't like about Hamburg was the amount of homeless people living on the streets.
22 Nov 2017
very poor customer service
in November 2017 we stayed here as a party of 6, all of us are very disappointed and angry at our treatment here.i will try to make this a balanced review despite my experience. first of all the location, right over a very seedy sex shop in an area filled with groups of intimidating,suspicious looking undesirable groups of people from every corner of the world but Germany. there were groups of men in almost every shop doorway eyeing up our three wives and or our luggage. those doorways that did not have men in them had doped up prostitutes soliciting any man walking alone, very seedy and unsettling.
my main problem however was the very poor customer service we received upon arrival. the six of us went to the front desk to book in only to be told that we had only booked three guests, so we had been charged a surcharge for one person occupying a double room ( x3) not only that but we had to pay a further surcharge to allow the other three members of our party to stay.we actually booked 6 adults in three double rooms with a lead name for each room the staff were unwavering in their attitude and unwilling to help, as we were in a strange city/country we had no alternative but to pay the extremely exorbitant 217 euros per room for the two nights. just to compound matters there were no tea or coffee facilities in the room, just a bottle of fizzy water, which if we had used, a further 4 euros would have been added to our bill.
to be fair once we gained access to the hotel via the locked door it was very well kept, clean and airy, rooms were spacious enough and the breakfast buffet had plenty of good standard food.
unfortunately the hotel has five floors but the lift only goes up four, we were on the fifth floor, my wife has bad knees and on the friday night the lift was not operating at all. the desk staff who all spoke english just shrugged when we asked why.
non of our party would ever consider staying there again and would advise any prospective guests to seek an alternative hotel and area. apologies for the long winded review but we all feel so strongly about this issue, hopefully you have read this review in its entirety and do not fob it of as a bitter review, i promise you it is not, its hopefully a heeded warning to fellow travellers.
Solo travel Traveller
18 Nov 2017
Great location & wifi
Booked this hotel on booking.com then afterwards found out that was located above a sex shop and i panicked.
Let me tell you if you’re not travelling solo is perfect. I was on my own and still didn’t have any issues apart from being scared of walking the street on my own when it was dark, but this area is quite safe as long as you mind your own business. The street is full of all sorts of arabs shops, then loads of sex shops and some poor souls that live on these streets.
It’s 2 minutes away from Hamburg HPF, 10 minutes walk from Rathaus. Wifi is great, breakfast is ok (could be a bit richer) reception has a 24hrs cover and 90% of the staff is helpful. If you’re looking to book a place where to crash at night for a couple of days this is perfect. If you’re looking to spend more time in your accomodation I recommend somewhere else then.
28 May 2017
Neighborhood a bit dodgy, but ....
The hotel is very close to the main train station, which is really convenient, as it is so close to the center of Hamburg and all metro lines go thru there. The street Steindamm is full of poor souls. Hookers, homeless people, poor people, but the atmosphere is not threatening at all. My son and I walked up and down the street several times a day and asked for help to buses and direction and everybody was friendly. The hotel is on top of a sex cinema and hookers tricked in the hotel doorway, but there is a lock and camera at the hotel entrance, to prevent other than guests coming in. Our room had shared bathroom, but we never met anybody else, so can't complain. The room was small, but had everything necessary and the breakfast was fine.