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About Novum Hotel Mirage
check-in 2 PM | check-out 11 AM
Property Location With a stay at Novum Hotel Mirage, you'll be centrally located in Neuss, within a 15-minute drive of Rhine Tower
Property Location With a stay at Novum Hotel Mirage, you'll be centrally located in Neuss, within a 15-minute drive of Rhine Tower and Port of Neuss. This hotel is 7 mi (11.2 km) from Neuer Zollhof and 7.2 mi (11.6 km) from Museum Kunstpalast.
Rooms Make yourself at home in one of the 75 guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers.
Dining Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Business, Other Amenities Featured amenities include express check-out, a 24-hour front desk, and an elevator (lift). Self parking (subject to charges) is available onsite.
Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 4 reviews
VERY GOOD 11 reviews
AVERAGE 11 reviews
POOR 17 reviews
TERRIBLE 30 reviews
22 Dec 2017
I don\t recommend
We had the chance not to go there after all. The pictures and comments are scary. Because we canceled very late they took 90% of the fee several times and we had to send a lot of emails to balance that. It's a pity, I am sure it could be different if the management would really want to.
12 May 2017
I don't recommend!
I only saw other tourist photos here in TripAdvisor, the day before traveling and it was too late to cancel or get another room in Dusseldorf or surrounding as it was a Fair week.
The Hotel has no telephones in the rooms - so, no wake-up call service, emergency line etc. The Room & bathroom ... was very dirty (see photos), the window was broken, no hot water, a lot of dust everywhere - needing a very deep cleaning!
22 Dec 2016
Average hotel keep your expect....
The hotel is located close to main station of Neuss. There is a great street for marketing and hangout along the hotel.The reception is average. Rooms are not as per expectations. The hotel has been bought by an good hotel chain recently and they expect it will go under massive renovation soon.I booked the hotel and had already carried a blanket with me since the bed was so small. However the matress and pillow were cozy.Room had no heating upon arrival and usually the management heats it up next day when you arrive from work. Washroom has no heaters though water is hot. Bath area is small. I had asked for a non smoking room but it smelled a lot so I had to request for another room. THe manager was gentle to change that immediately. What can you expect form people employed for their living and restricted by resources. Price for this hotel beside it could be 3 star or less is as high as 150 euro a day sometimes. its pricing is dynamic.one day i stayed for 40 euro and other day 150. The access to the room was through only lift and one stair case. Lift broke and we used stairs for 3 days. it was ok because I understand their efforts ,hospitality. Many business people stay here. You can have a good breakfast for 10 euro. They start at 7Am.I will certainly not stay here in future but if there are no other choices as it happened to me, I will definitely stay.Thanks for reading.
14 Nov 2017
Hotel Mirage in Neuss
I stayed in this hotel and I strongly recommend you NOT to stay. Firstly hotel is very very old, rooms are uncomfortable, furnitures are so old. Everything is old here and building is not planned to make hotel. They changed the construction. Location is also not good, service is bad.....bad......bad.....bad. I stayed here for exhibition as I had no other choices available for exhibition dates.
17 May 2017
Last hotel with a free room - ....
On the positive it is very close to the central station Neuss.. everything else is disastrous. The toilet is dirty. It is boiling hot in the room - only solution is to open the window but you are right next to a busy street and the even busier train tracks. Even the guy at the counter couldn't get bothered to be friendly. In many places you get a bottle of water for free as a welcome here it would be the chance as a apology instead of a welcome. Chance missed by a mile they take 4 €. Without a doubt the worst hotel I ever been in Germany and I travel quite often for business