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About Hotel Matamba
check-in 3 PM | check-out 11 AM
Property Location Located in Bruehl, Hotel Matamba is a 2-minute drive from Phantasialand and 8 minutes from Schlossparkstadion.
Property Location Located in Bruehl, Hotel Matamba is a 2-minute drive from Phantasialand and 8 minutes from Schlossparkstadion. This hotel is 16 mi (25.7 km) from Great St. Martin Church and 16.1 mi (25.9 km) from Romano-Germanic Museum.
Rooms Make yourself at home in one of the 117 air-conditioned rooms featuring flat-screen televisions. Complimentary wired Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Amenities Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.
Dining Satisfy your appetite with African cuisine at Sambezi, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Business, Other Amenities Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Facilities offered in Hotel Matamba :
ParkingMeeting RoomsReception Luggage storageChildren's play areaFree WiFi13+More Amenities
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Standard Double Room Single Use ("Park") in Hotel Matamba
Air conditioning,Flat-panel TV,Smoking And Non-Smoking,Hair dryer,Free wired Internet,Satellite TV s...ervice,Desk,Shower only,Private bathroom,Daily housekeepingMore
Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 161 reviews
VERY GOOD 114 reviews
AVERAGE 21 reviews
POOR 8 reviews
TERRIBLE 5 reviews
03 Jun 2018
Wonderful hotel, second visit.
This is the second time I have stayed in this wonderful hotel, after being amazed in 2017 when I first stayed.
The hotel is on the doorstep to Phantasialand theme park and is excellently located for people visiting the theme park like myself.
The hotel offers a late ride time once the park has closed to the public (although only for two rides) and one free fast track per person per day (which is great as the park does not advertise this to the park guests).
The theme of the hotel is African and is very well decorated throughout. There isn't a part of the hotel that has been forgotten about in terms of theming. The hotel rooms boast two separate sleeping areas, a large bathroom (although it is a walk in shower - not a bath, which is fantastic!), a wardrobe and small desk and chair.
On arrival to the hotel, the gentleman who checked us in (myself, my husband, my mother and father in law and my brother in law) was very helpful, he spoke fantastic English and went through each step with care. The room was fantastic and we were put in two rooms next to each other which was a huge help when meeting up.
The restaurant in the hotel is once again, decorated to a high standard with 'mud hut' style tables and chairs. The food at breakfast is a hot and cold buffet with plenty of choice for everyone. We did not experience the restaurant for evening meals as we felt it was a little overpriced and decided to eat within the theme park.
The bar area is nicely set out with plenty of tables and chairs for you to sit at.
Unfortunately, this hotel stay was let down when on the second and final night of the stay, my in laws decided to join my husband and myself for evening drinks. They had previously purchased some bottled water to drink in the room throughout the night and the bottles were placed on the table sealed, whilst my husband went to order drinks at the bar. A barman came over and assumed we were going to drink the water in the bar, when we tried to explain the situation, the barman began to shout "this is a bar". My mother in law was on the telephone at this point expressing how nice the hotel was to her mother. Once again, we tried to explain the situation about the water but he was not accepting this. My husband then came over with the drinks and the barman immediately backed away, proclaiming that he did not realise that we had ordered drinks, to which my mother in law told him that he had been very rude. The barman then returned to our table two more times, each time seemingly more aggressive, shouting that he was not rude.
When we asked for his name, the barman shied away so we could not read his name badge. My mother in law tried to explain that it was rude to interrupt someone when they were talking and his response was to shout "I am not rude" several times. This was incredibly embarrassing for us all as other guests could hear, and as a result our last night in the bar was cut short and we returned to our bedrooms. The reception heard the shouting and my mother in law explained the situation to them who told us it was a language barrier even though the barman spoke fluent English to us the whole time during the commotion.
Overall, a fantastic hotel and would highly recommend it to others, it is however, let down by this particular barman, who was obviously more interested in tips than customer service.
03 Nov 2017
Good theme park hotel
A well themed and pleasant hotel to stay in.
Not cheap on first inspection but presents value with tickets, fast passes, extra hours free car parking and breakfast.
Extra hours allow 1 hour of Taron time with no queues.
On the negative side the food in the restaurants is expensive but to be expected.
The rooms do not have a safe and our room was unbelievable hot (in late October)
20 May 2018
Good Theme Park Hotel
The hotel is excellent for anyone staying the the Phantasialand theme park, especially because of the guest privilege to enter one part of the park for one hour after closing. Downside is that there is no direct park access from the hotel, so the main entrance or the entance through their Chinese themed hotel need to be used. The hotel seems to be getting old and is not very preppy, the African theme is overly clichéd, but if you want to stay in the park, this is a clean and very friendly option with spatious rooms.
31 May 2018
2 night stay
We recently stayed at this hotel for 2 nights. The entrance to the hotel is wonderfully African themed the staff all wear tribal type uniforms. The check in was great a very friendly guy who communicated excellent English, we had 2 rooms booked and was allocated rooms next door to each other. The rooms was fantastic, once again African themed and so comfy. We had booked in for breakfast and this too was amazing offering a huge choice of hot and cold buffet style breakfast there was something for everyone. I rang home to tell my family how amazing this hotel was I was so impressed until on the 2nd night of our stay I encountered an aggressive bar tender who repeatedly told me whilst I was on FaceTime to my elderly Mum that I was not allowed to drink my bottled water I had bought for the bedroom which was situated on the table. I told the waiter I had no intentions of drinking the water in the bar area but he continued to challenge me shouting at me telling me it is a bar, my son then returned to the table with 2 pints of beer which he had just purchased from the bar and the waiter then realised his assumption was wrong and apologised. The apology was unacceptable as by this point I was left shaken and other people had heard the embarrassing accusations so I was left with no alternative then to leave the bar area and return to my room. I did tell the reception staff but they seemed to think it could have been a language misunderstanding but I don’t believe this was as when he continued to challenge me he spoke good English and made himself known! So disappointed my 2nd night was ruined after such a fabulous stay.
12 Jan 2018
I booked this hotel as a present for my boyfriend as we have wanted to go to Phantasialand for a long time, we couldn’t of been happier with the hotel, the staff are lovely and we were warmly welcomed. The room was so beautiful and clean, I would recommend to anyone wanting to visit Phantasialand, we couldn’t of asked for better and we will defo be booking again for our next trip...