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About Best Western Plus Hotel Carlton
check-in 3 PM | check-out 12 PM
Property Location A stay at Best Western Plus Hotel Carlton places you in the heart of Annecy, within a 10-minute walk of Annecy
Property Location A stay at Best Western Plus Hotel Carlton places you in the heart of Annecy, within a 10-minute walk of Annecy Castle and Notre-Dame-de-Liesse Church. This 4-star hotel is 6.1 mi (9.9 km) from Montrottier Castle and 7.6 mi (12.2 km) from Menthon Castle.
Rooms Make yourself at home in one of the 55 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Dining Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Business, Other Amenities Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Facilities offered in Best Western Plus Hotel Carlton :
Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 114 reviews
VERY GOOD 254 reviews
AVERAGE 119 reviews
POOR 27 reviews
TERRIBLE 21 reviews
13 Apr 2018
Great location, nice staff
I stay in Annecy a few times a year and often get an apartment but when i cannot manage to do that, I usually choose this hotel. It is in a great location - a short walk from the train station and main bus terminus. Its also a relatively short walk from the beautiful streets and cafes of the old town and not far to the lake which is also beautiful. The rooms are okay, small but clean and have all that you need. I have not had any meals or drinks there, mainly because there are plenty places to get something nearby. If you are in Annecy you would only want your hotel to be the place to sleep and shower, you would want to be out and about and so this is ideal.
04 Mar 2018
Great location, nice amenities....
I’ve been to Best Western Carlton in Annecy a number of times and it never fails. A walking distance from the old town, it’s undergone refurbishment over the years - it boasts neutral and modern decor inside to cater for all tastes. Most importantly though is the friendliness of the staff. They’ve always gone the extra mile to help us out. Thank you Gaetan, Yannick and Mbouba! I will be coming back
01 Mar 2018
Doesn’t Accept Babies in Norma....
We booked a normal room, and they called us to tell us we would have to upgrade to a suite because our baby wasn’t allowed. Our baby weighs 11 pounds and sleep in the bed with us. Seems like a scheme to make people upgrade. We booked at a competitor who had no problem with the baby.
11 Nov 2017
Good hotel very rude reception....
We cane to spend one night in Annecy and looked for a hotel to spend the night. The hotel is situated in a great location and quite comfortable and good value for money.
As in all hotels we thought that the check out time at 12:00. At this hotel the check out is on 11:30 . No body told us this information.
On the morning at 11:45 we got a call from the receptionist her, name is Boba, telling us that the check out was supposed to be at 11:30. I said that I am sorry that we did not know that and we asked to give us some time in order to finish packing and we will go down as soon as we are packed.
This receptionist kept calling us every few minutes screaming and shouting on us in an extremely rude and impolite way. We went down to check out around 12:10 and she still shouted and screamed on us as if we committed a crime. She said that I will charge you for the delay and I said you can charge if you have to but at least speak to people politely. Until we left the hotel she continued talking in a very rude way without even hesitating whether she should speak as normal people talk.
She ruined the whole experience and made us so upset.
I will never come back to this hotel and will recommend to you not to get close to it. For the management of the hotel I will recommend to choose the correct staff.
19 Oct 2017
Clean, Comfortable, Good Locat....
We stayed here three nights and had a very pleasant experience. The staff was friendly and helpful and the rooms were comfortable albeit a bit small. Still, it was a good stay and very centrally located. Hint: If you plan on parking a car there make sure you reserve a spot ahead of time.