No.7028 Shenzhen Road, Futian District, Shenzhen, China
professional photos (1)
About Harbour Laguna Hotel
check-in 2 PM | check-out 11 AM
About 25 minutes' drive from Shenzhen Bao'an International Airport, the Harbour Laguna Hotel is located in the Futian District of
About 25 minutes' drive from Shenzhen Bao'an International Airport, the Harbour Laguna Hotel is located in the Futian District of Shenzhen. Prominent landmarks of the city like Window of the World, Galaxy Cocopark and Shenzhen Convention & Exhibition Center are nearly a 10-minute drive away.
Decorated in earthen tones, the hotel's 150 rooms feature premium bedding, wall-to-wall carpeting and a dedicated workspace. All air-conditioned rooms include flat-panel satellite television, direct dial telephone, work desk, tea/coffee maker, mini bar and complimentary Wi-Fi access. En suite bathrooms have hairdryer and shower facilities along with premium toiletries.
Guests can shed those few extra kilos at the contemporary gym on site. Equipped with modern audio-visual facilities, the hotel's flexible meeting rooms can be used for hosting a business or private gathering. Tickets to museums, theatres and other special events can be booked at the 24-hour front desk. For added comfort of guests, it also offers currency exchange, airport transfers, luggage storage, laundry and complimentary Wi-Fi access.
Dining options at the property include Chinese and western restaurants, coffee house and a bar. Besides, traditional Indian delicacies are served at Spice Circle Indian Restaurant, reachable in a 20-minute drive from here.
Resembling an extra-terrestrial vehicle, the OCT Design Museum is only a 10 minute drive from Harbour Laguna Hotel.
Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 5 reviews
VERY GOOD 19 reviews
AVERAGE 12 reviews
POOR 4 reviews
TERRIBLE 2 reviews
02 Mar 2017
Ok for one night once we found....
location was good for a work meeting and we arrived late so weren't that picky. Hotel is part of an office block so not easy to locate (and you share the lift with all the workers so leave plenty of time to get out in the morning)
rooms were modern and spacious and unusually for China, didn't smell of smoke. Breakfast was OK
reception service erratic but that's not unusual here.
20 Oct 2016
worst hotel ive ever stayed in
had guests for breakfast - cockroach and rats!!!
room overall damp and dirty.
forced to stay here because of work
would never stay again
could hear the breakfast cook spitting each morning onto the floor - needless to say I skipped breakfast
Vini and Marco L
27 Sep 2016
Good for location and breakfas....
I was recommended this hotel because this is a hotel that is generally used by communist party members on their trips to Shenzhen, and I have to say that, overall, it filled my expectations.
THE GOOD: Breakfast. For the level of this hotel it is great whether you think Chinese or Western standards. You will have a selection of Chinese and western foods. Bread, meat, rice, fruits...although you will not find salmon nor cheese. If you are on a budget you will be able to eat so much and so varied that your next meal will be dinner.
Also location is excellent because it is placed right in the middle of line 1 (chegongmiao). This means that you have easy access to anywhere in Shenzhen, from the electronics market to the great food court of Laojie (both along line 1, by the way).
THE BAD: First and foremost the staff, but for the wrong reasons. I can tell they really want to help, but they just don´t have the experience nor knowledge. Typical examples are the complete disregard of the "do not disturb" sign (I strongly advice you to lock the door with the metallic clip), the attempt to show hard work by staying literally on top of you when all you want to do is eat in peace, their lack of an English command, and their attempts of billing you for their mistakes or things you didn´t order (more on that later).
The rooms are also not well kept. Air conditioners are badly maintained and you will be lucky if you don´t develop a sore throat (a coworker and yours truly did). The carpet is dirty and there is this overall feeling that they do not use cleaning products whatsoever.
THE UGLY: Some tips that will save you valuable time.
1. Write down, together with the deposit money or whatever other paper, the number of key cards they give you. A coworker and I had the experience of the staff giving us one keycard but thinking that they gave us two, and asking us to return the "phantom cards" because otherwise they would have to pay for them. Scam? Perhaps.
2. Give back the remote of the TV. My coworker watched two movies but was billed for three. I thought this could be a mistake he made selecting another movie or something until they asked me to pay for a movie...when I didn´t even power on the TV for the whole time. Furthermore, according to them, the movie was a Chinese movie...I do not know if this was an error in their system or another scam attempt. I should mention that they finally didn´t charge me anything after I asked to talk to management.
3. Make sure that everything in your room works. Look for wet marks under the A/C. Check that the safe box works. Check the lights. If you complain they will take forever (or never, as it was my case) to fix the issues.
4. Avoid using the A/C overnight. Otherwise you will expose yourself to throat infection.
5. Checkout with enough time. As the issues mentioned above (or scams, who knows!) will come during checkout, I recommend you to give yourself one hour just to handle them. This is precisely what saved my flight, and maybe the reason why these potential scams work...maybe some people will pay a couple of dollars so they are not retained at the check-in desk...
IN CONCLUSION: I will come back to this hotel because of its value, the breakfast, and its location. However, I will make sure that A) I count and write down the number of keys. B) I inspect the room before unpacking and make sure everything works and C) I return the remote controller so they cannot try to bill me. By the way, maybe is also a good idea to state clearly that you will not use the minibar.
04 Jan 2016
3 star max and terrible servoc....
it is like the crystal maze to find and once you do it is disappointing. I found myself with a bed that is circular and what seems to be prepared for a lady of the night. one thing to add, terrible service. whichever man worked on 040116 at 23.30 should be fired for pure rudeness. dire. do not stay here.
08 Jun 2015
HOTEL REVIEW: HARBOUR LAGUNA H....
Date of Stay: June 3rd to the 5th, 2015
The hotel itself is somewhat unique, perhaps not to Asian standards but to those new to Asian travel. The Hotel Entrance was unassuming, almost invisible. Climb 4-5 stairs head through the sliding doors, enter the elevator and travel to the 6th floor. A short walk down the hall brings you to the lobby. Such a journey would almost never take place in the west. There is access from the floor main lobby in the structure housing the hotel, but barely a sign can be seen and what seems to be a Customer Service desk was vacant of Customer Service Personnel. The idea of a hotel hidden away was interesting.
The lobby was bright, of a modern decor and intimate. Fuzzy red chairs were provided to guests dealing with the front desk staff.
Apart from staying at ultra luxurious hotels in China, where no small detail is left unmanaged, a guest will certainly notice a few things either old and weathered or in need of up keep in typical Chinese hotels. In this particular room, mould or water damage could be seen around the interior entrance of the hotel room. Unfortunately this took away from an otherwise appealing room.
In addition to the elevator found at the rear of the building, acting as the main entrance, guests had access to many other elevators providing means of visiting the massive restaurant on the 4th floor, or as a means to access the front of the building. The problem lay in the fact all elevators were not created equal. Not all ‘lifts’ provided access to all floors. By not paying attention, you will find denied access to a desired floor or the box your are standing in goes no where. Heaped on top these interesting experiences was the foot traffic in this multi use building. Wait times for a way up or down can be long and a ride could very well be snug.
One last ‘bad’ note, the poor little ironing board delivered to the room had certainly seen better days and was a little wobbly.
Room # 901 was much larger than expected. From the point of entrance, to the bathroom and shower capable of hosting a small group, to the main living area, nothing felt cramped. The bedding appeared to be very clean and felt fresh. The one lounge type chair was a fun red but seemed out of place, with no real place to go. The room provided lots of work space and various wall plugs to charge any number of electronic devices
The Bed was very large and pillows were the right amount of soft. A rather unique surprise was the personal sauna unit found right in the room.
A nice touch was the motion activated softly lit bathroom light. Sure saves on trying to feel around in the dark or going blind from the flash of a really bright light being turned on.
The television was of the flat screen variety. A pleasant feature was the WiFi instructions found on the Menu when turning on the TV.
The WiFi was at a good speed. Great for Email and browsing but did not perform well when playing video, not exactly crucial. Hey your a visiting a great city, stop watching youtube or those stupid videos on Facebook, get outside!
In the Vicinity
The location provided a center point for wandering. Shopping and eating options could be found in all four directions.
Street food, South, across Shennan Ave while many eat-in style restaurants to the North of the Hotel.
Overall, a pleasant Hotel to stay while visiting Shenzhen.
Score: 3 out of 5 glasses of Scotch http://glassoscotch.wordpress.com