Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 235 reviews
VERY GOOD 310 reviews
AVERAGE 38 reviews
POOR 6 reviews
TERRIBLE 6 reviews
04 Jan 2018
This was a beautiful hotel with very friendly service. There was a little more trouble trying to ask questions in English but we got there. The room was very comfortable and clean and there were very nice public areas in the hotel. It was really well located right opposite the Green Lake. Breakfast was a wide choice of international and local cuisines. Great stay!
02 Jan 2018
Nothing too much trouble
This was my first stay in China - what a joy - the room was lovely - a mix of modern and traditional Chinese. The service was extraordinary. I broke my reading glasses and a handbag strap - both repaired quickly by staff and at no added cost. The staff couldn't do enough to help you. I loved the luxurious silk carpets and the breakfast bar catered for every taste. Also the quaint custom of bringing you soup to your room after dinner; delicious and very soothing for a weary traveler. The bed was divine - just dropped into a cloud.
The only thing they didn't quite understand was a pedicure - but I had a lovely soak and the atmosphere was great. Also Room service - the pizza was not 'there' ie it was like bread with cheese so didn't quite work but really this was understandable given the gorgeous local food.
The Hotel itself was placed in an absolutely fabulous position for getting about and I felt safe and secure walking around the area. The Hotel slippers are the best I have ever seen in a hotel and came home with me - really good quality. I will definitely go back!!
10 Dec 2017
We enjoyed our stay at the hotel. The room was decent and comfortable. Breakfast was filled with international and local delights suitable to our tastes. The staffs were very friendly and accommodating. Would stay again.
22 Nov 2017
Still Learning to Service West....
This hotel is impressive and provides a high level of accommodation and lovely public areas. It is also well situated close to Green Lake Park and many restaurants.
These pluses are somewhat offset by most staff lacking any English skills or understanding of western culture. For example, main courses would not be served at the same time, beers would be warm and getting things done at reception was so slow. That is not to say the staff did not try, they did and all were very pleasant.
This is a fine hotel but you will need some patience to enjoy to its full. I wish I could have rated it four stars.
16 Nov 2017
Good Ficus on Guests
The hotel has an opulent lobby. It faces the Green Lake and is next to a park. There are restaurants and shops nearby. The location makes the hotel quiet, although there was a drunken guest attempting to go up the down escalator who had to be "aided".
The standard room is very comfortable. The bath is large and there are twin basis. The bed is excellent and we slept very well. WiFi is free and fast.
The staff were very helpful and friendly. We had a very early morning start by which we mean before breakfast opened. A box was prepared for us plus fresh coffee, not instant.