ROOM 1

3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

  • 1
  • 2
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  • 4
  • 5
  • 6

Children 2-12 yrs

  • 1
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  • 4

Done

Shangri-La Hotel Hangzhou

78 Beishan Road

11,481

10,332

Per Night for 1 room

Best price for your stay in Shangri-La Hotel Hangzhou. 2X refund if our rate is not cheaper!

4

VERY GOOD

The Lowest Rate Guaranteed.

We don't just match the lower rate; we refund 2X the price difference. View T&C

Instant Booking Confirmation

Book now, pay at the hotel. Card will be charged as per applicable cancellation policy.

1 ROOM RECOMMENDED FOR YOU

ROOM 1

ROOM ONLY INCLUDED

West Superior Hillview King

10,332

11,481

10,332

Total price per night for 1 room

Non Refundable

Booking Policy

BOOK NOW

The 1-rupee Deal: A New Way to Book

Get 100% confirmed booking at just Re. 1. Balance amount will be auto-debited closer to the travel date.

About Shangri-La Hotel Hangzhou

check-in 2 PM | check-out 12 PM

Property Location With a stay at Shangri-La Hotel Hangzhou in Hangzhou (Xihu), you'll be within a 10-minute walk of West Lake and

Property Location
With a stay at Shangri-La Hotel Hangzhou in Hangzhou (Xihu), you'll be within a 10-minute walk of West Lake and Quyuan Park. This 4.5-star hotel is 0.3 mi (0.5 km) from Su Di Causeway and 0.4 mi (0.6 km) from Xiling Seal Engraves Society.

Rooms
Make yourself at home in one of the 380 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Partially open bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Enjoy a range of recreational amenities, including a health club, an indoor pool, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
Grab a bite at COFFEE GARDEN, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Facilities offered in Shangri-La Hotel Hangzhou :

Roll-in showerSteam roomPorter/bellhopIn-room accessibilityCoffee/tea in common areasFree WiFi7+More Amenities
Login now and get Rs 500 in your wallet instantly!

Select room

Choose a room with below filters and room types

  • Including Meal(s)
  • Free Cancellation
  • Pay At Hotel

West Superior Hillview King in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

10% OFF

Non Refundable

11,481

10,332

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

11,481

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

East Superior Hillview Twin in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

10% OFF

Non Refundable

11,481

10,332

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

11,481

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

East Superior Hillview King in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

10% OFF

Non Refundable

11,481

10,332

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

11,481

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

West Superior Hillview Twin in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

10% OFF

Non Refundable

11,481

10,332

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

11,481

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

West Hillview King Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Room Only Pay at Hotel

29% OFF

Non Refundable

Pay at Hotel

14,670

10,333

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

21% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

14,670

11,481

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

26% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

19,985

14,670

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

East Hillview King Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Room Only Pay at Hotel

29% OFF

Non Refundable

Pay at Hotel

14,670

10,333

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

21% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

14,670

11,481

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

26% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

19,985

14,670

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

West Hillview Twin Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Room Only Pay at Hotel

29% OFF

Non Refundable

Pay at Hotel

14,670

10,333

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

21% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

14,670

11,481

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

26% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

19,985

14,670

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

East Hillview Twin Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Room Only Pay at Hotel

29% OFF

Non Refundable

Pay at Hotel

14,670

10,333

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

21% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

14,670

11,481

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

26% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

19,985

14,670

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

East Superior Garden View King in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

10% OFF

Non Refundable

12,544

11,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

12,544

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

East Superior Garden View Twin in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

10% OFF

Non Refundable

12,544

11,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

12,544

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

West Superior Garden View Twin in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

10% OFF

Non Refundable

12,544

11,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

12,544

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

West Superior Garden View King in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

10% OFF

Non Refundable

12,544

11,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

12,544

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

East Gardenview Twin Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Room Only Pay at Hotel

28% OFF

Non Refundable

Pay at Hotel

15,733

11,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

20% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

15,733

12,544

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

25% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

21,048

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

West Gardenview King Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Room Only Pay at Hotel

28% OFF

Non Refundable

Pay at Hotel

15,733

11,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

20% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

15,733

12,544

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

25% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

21,048

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

West Gardenview Twin Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Room Only Pay at Hotel

10% OFF

Non Refundable

Pay at Hotel

12,544

11,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

12,544

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

6% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

16,796

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

East Gardenview King Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Room Only Pay at Hotel

28% OFF

Non Refundable

Pay at Hotel

15,733

11,289

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

20% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

15,733

12,544

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

25% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

21,048

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

Room, 2 Twin Beds, Hill View (East Horizon) in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

9% OFF

Non Refundable

15,733

14,159

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

Deluxe Room, 2 Twin Beds, Lake View (East) in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

9% OFF

Non Refundable

15,733

14,159

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

East Horizon Hillview King in Shangri-La Hotel Hangzhou

Room Image

Air conditioning,Flat-panel TV,In-room climate control (air conditioning),Room service (24 hours),Fr...ee toiletries,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Wheelchair accessible,Daily housekeeping,Refrigerator (on request),In-room childcare (surcharge),Hair dryer,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Slippers,Satellite TV service,Desk,free wifi,Bathrobes,Coffee/tea makerMore
Breakfast 

9% OFF

Free Breakfast

Non Refundable

15,733

14,159

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

Breakfast 

Free Breakfast

Free Cancellation before 31-Oct-2018 11:00 PM IST

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

Free Breakfast

East Deluxe Lake View King in Shangri-La Hotel Hangzhou

Room Image

In-room climate control (air conditioning),Room service (24 hours),Free toiletries,Wheelchair access...ible,Refrigerator (on request),In-room childcare (surcharge),Smoking And Non-Smoking,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Desk,Coffee/tea maker,Air conditioning,Flat-panel TV,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Daily housekeeping,Hair dryer,Slippers,Satellite TV service,free wifi,BathrobesMore
Room Only 

9% OFF

Non Refundable

15,733

14,159

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 31-Oct-2018 11:00 PM IST

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

Lakeview Twin Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

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Room Only Pay at Hotel

25% OFF

Non Refundable

Pay at Hotel

18,922

14,160

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

16% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

18,922

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

21% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

24,237

18,922

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

Horizon Hillview Twin Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

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Breakfast Pay at Hotel

34% OFF

Non Refundable

Pay at Hotel

21,633

14,160

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

27% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

21,633

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Horizon Hillview King Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Breakfast Pay at Hotel

34% OFF

Non Refundable

Pay at Hotel

21,633

14,160

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

27% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

21,633

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Lakeview King Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Room Only Pay at Hotel

25% OFF

Non Refundable

Pay at Hotel

18,922

14,160

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

16% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

18,922

15,733

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

21% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

24,237

18,922

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

1 more tariffs available

Horizon Lakeview Twin Roon - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

Room Image

Breakfast Pay at Hotel

34% OFF

Non Refundable

Pay at Hotel

25,885

16,987

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

22% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

25,885

19,985

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

East Horizon Lake View King in Shangri-La Hotel Hangzhou

Room Image

Air conditioning,Flat-panel TV,In-room climate control (air conditioning),Room service (24 hours),Fr...ee toiletries,Blackout drapes/curtains,Free wired Internet,In-room massage available,Iron/Ironing Board,Wheelchair accessible,Daily housekeeping,Refrigerator (on request),In-room childcare (surcharge),Hair dryer,In-room safe,Phone,Hypo-allergenic bedding available,Minibar,Slippers,Satellite TV service,Desk,free wifi,Bathrobes,Coffee/tea makerMore
Breakfast 

10% OFF

Free Breakfast

Non Refundable

19,985

17,986

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

Breakfast 

Free Breakfast

Free Cancellation before 31-Oct-2018 11:00 PM IST

19,985

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 30 Oct, 2018.

INCLUSIONS

Free Breakfast

Horizon Lakeview King Room - single occupancy - Non-refundable in Shangri-La Hotel Hangzhou

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Breakfast Pay at Hotel

30% OFF

Non Refundable

Pay at Hotel

25,885

17,987

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Pay at Hotel

22% OFF

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

25,885

19,985

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Executive Suite - single occupancy in Shangri-La Hotel Hangzhou

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Room Only Pay at Hotel

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

27,639

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Suite with Lake View - single occupancy in Shangri-La Hotel Hangzhou

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Room Only Pay at Hotel

Free Cancellation before 31-Oct-2018 11:00 PM IST

Pay at Hotel

35,080

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-10-31 23:59:59 (destination time). Cancellations made after 2018-10-31 23:59:59 (destination time) will be subject to a hotel fee equal to the 100.0% of the booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

24 more room type(s) available

Shangri-La Hotel Hangzhou Hotel policies

Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 12 PM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 2 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

4845 Reviews

EXCELLENT 308 reviews

VERY GOOD 327 reviews

AVERAGE 134 reviews

POOR 53 reviews

TERRIBLE 23 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Joan C

Couples Traveller

24 May 2018

Charming hotel in unbeatable l....

We loved the location of this hotel, which is directly across from West Lake, with beautiful views. The hotel is within walking distance of the magnificent Guo's Garden (on the way, walk through the lush Botanic Garden); and the fascinating Xiling Seal Art Society. It was a short taxi ride to the Chinese Silk Museum and the former residence of Hu Xueyan as well as other worthwhile sites. The staff members were most helpful - writing place names in Mandarin for us, and instructing taxi drivers where we wished to go. The breakfast area was busy and we preferred to eat on the balcony, away from the bustle and noise. (There was a pleasant, separate non-smoking area.) The food was varied and of good quality. Although the hotel is a little old, our wing was charming and our room spacious, comfortable and elegant. I'm a fusspot, and I enjoyed the ambience very much. There's a superb, huge painting of the lake in the lobby of the wing in which we stayed and is well worth admiring. There seem to be two major buildings comprising the hotel, and therefore two front entrances. There may be a difference in room quality across this vast hotel. I'd stay here again without hesitation - the Horizon rooms offer access to the Club with associated benefits including a quiet space in which to enjoy views over the lake. Definitely a good choice.

ijballo

Couples Traveller

20 May 2018

Not Shangri La Standard

My wife and I stayed at three Shangri La Hotels during a recent trip in China. Hangzhou came in a distant third. While it is an imposing building in a great location, it is tired, old fashioned and generally in need of a new broom. Staff were helpful but without enthusiasm, the room spacious but tired and food presentation was poor and barely adequate for a two star premesis. Disappointing.

Aoigirl2014

Family Traveller

12 May 2018

Unexpectedly enjoyable stay

We arrived at the Shangri-la Westlake with little expectations due to the lacklustre online reviews (we chose the hotel only based on its proximity to west lake). However we really enjoyed our stay, and this was even so although we had stayed at alila anji and amanfayun the previous days. We had the east wing horizon club room package, and the room with balcony was spacious and comfortable. The staff were also friendly. We could view the Westlake from our balcony,which was wonderful for hot afternoons, and the night view was charming too. The hotel's location was perfect for morning jogs, afternoon breaks at the hotel, and dinner around Westlake. The hotel's dated design and gardens actually had an old-world charm and we really liked that there was verdant greenery and charming small garden paths on the hotel grounds. I do recommend this hotel :)!

nomadgirl365

Family Traveller

04 May 2018

Good location, friendly stuff

I stayed at the hotel only for one night and didn't bother me that it was quite old. The room was clean, no unpleasant smell, fresh fruits and snacks in the room and the stuff was friendly. Yes, the place needs some renovations but otherwise nothing much to complain about. The location is good, especially if you go to watch Impressions of Hangzhou on the lake. It's just a 10 min walk from the hotel.

HsuDR

Family Traveller

24 Apr 2018

Not Shangri La standard

As a former member of many years of the now defunct prestige club of Kuala Lumpur Shangri La Hotel, Shang to me is almost synonymous with perfection and top quality. It saddens me to write this review because if not for the prompt mitigating action by the staff, my recent stay at this Shang would have been a disaster. This is my third visit to Hangzhou and Shangri La is my first choice because of its location, directly fronting Baidi and Sudi. This time my wife and I came back from a visit to Huangshan and decided to stop over 2 nights in West Lake. It was unfortunately that on the day that we checked in, temperature in Hangzhou has soared to around 30 C. We were assigned to room 495 in the West wing on checking in. The room was spacious but had seen it’s better day. The room felt warm but we thought it should be cooler after we turned the temperature control to lower temperature. We left for sightseeing and came back quite late at night. The room was very warm still and we had a very unpleasant night, sweaty and warm. The room temperature must be like around 27-28C. We had to risk being bitten by insects by opening the verandah door to let in cooler air from outside. Next morning we told the front desk about the warm airconditioning and they immediately dispatched a maintenance worker to our room. But we had to call again since after he left the room is still warm. They sent in a fan for us to use but I commented to their staff that to give us a fan to use in a five starred hotel was a disgrace. Later we learnt that the room temperature is centrally controlled at a fixed predetermined level which should not be the case, as some customers may like it hot while some like it cold. ( the temperature dial in the room is for show only). A manager came, apologized and offered to change us to another room. We had to pack and move over. The room was actually an upgrade to a suite , and the moment we walked into the suite, we could feel the cold breeze from the air conditioners. My guess is while they have a centrally set temperature for the normal room, for the suites , the temperature was adjusted lower. The manager too sent a bottle of Chilean red and a fruit tray with an assortment of fruits as ‘compensation’. The customer service staff should be commended for this nice gesture but this would not have been necessary if they didnt set the temperature so high or if they had allowed each individual guest to set their own room temperature like in almost all other five starred hotels. Because the first night we couldn’t sleep in the warm and stuffy room, we spent the morning of the second day sleeping in the suite. Our two night stopover would have been spoilt had it not be the mitigating actions taken by the staff to change room for us. I still rate this hotel three stars, two for the location ( the location is very good) and one for the staff. But this is the worst experience I ever had in a five starred hotel. And this is certainly not Shangri La standard.

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