Located 1 km from Guilin Railway Station and Lijiang River, Guilin Osmanthus Hotel features 2 dining options and free wired internet
Located 1 km from Guilin Railway Station and Lijiang River, Guilin Osmanthus Hotel features 2 dining options and free wired internet access in the guestrooms. Guilin Osmanthus Hotel is 1.5 km from Xiangshan Scenic Area and 2.2 km from Xishan Park. Liangjiang International Airport is 26 km away. Tastefully decorated in warm shades, the guestrooms feature clear windows that offer plenty of natural lights. Each unit is fitted with a cosy seating area, cable TV and minibar. The attached bathroom has a bathtub and free toiletries. Guests can make sightseeing and ticketing arrangements at tour desk, or conduct business at the business centre and on-site conference rooms. Laundry, dry cleaning and ironing services are available. Peach Blossom Chinese Restaurant serves a fine selection of local dishes, while international dishes are offered at Riverside Western Restaurant.
Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 6 reviews
VERY GOOD 22 reviews
AVERAGE 45 reviews
POOR 14 reviews
TERRIBLE 13 reviews
24 Aug 2017
Rude front desk staff!
We requested for an iron and tea bags on two different occassions and were glared down both times by the front desk staff. They seemed nicer to our tour guide although the answer was still "No". May I add here, we are Indian. And are beginning to miss the Indian hospitality so much more in the middle of our China tour package.
20 Apr 2016
Ok, so I guess there is a climate issue in Guilin, but this hotel was impressively damp. Oddly the only thing that wasn't full of water was the outdoor mid roof level pool. I think it may have been having a refit, but even so the entry along dusty, dirty service corridors did little to inspire. Probably as well, since it didn't get better inside. Everything felt damp. Fair fried egg toast sandwich for breakfast.
Friends getaway Traveller
19 Mar 2016
Don't stay here
We stayed here for two nights on our travels through Russia,China and Mongolia. It is by far the worst hotel we have stayed in so far.
As mentioned by other reviewers, the only good thing is it's location.
I appreciate that the hotel is undergoing renovation, but the lobby, breakfast area and rooms were very cold. The heating in our room wouldn't work on the second evening and there were no extra blankets etc in the room.
I was told I couldn't not leave a deposit by card, simply because they couldn't be bothered to get the card machine working when we arrived. When I refused to pay by cash, they soon got it working.
The staff speak very little English. I appreciate that I speak very little mandarin, but don't accept English speaking guests if you can't communicate with them.
Then, came the breakfast, we were segregated for breakfast and put in a separate area for white guests. We were forbidden from eating from the buffet, were given no choice whatsoever as to what we wanted to eat and were handed a plate of two fried eggs and some very suspicious looking bacon with two slices of bread that had been warmed up, not toasted. We were in a rush on our second morning as we were going on a tour, breakfast took 15 minutes to arrive. Had we been allowed to eat from the buffet, we would have not had to rush it down and end up with indigestion!
They did not have any maps of Guilin to be able to give to tourists so we had no idea where we were, nor could they provide any info about Li River cruises for English people. We had to resort to finding the Sheraton Hotel, which is located 10 minutes down the road. They provided us with a map, gave us lots of information and booked a tour for us. They even sold us discounted tickets for Elephant Hill Park. I would not expect that level of service from the Osmanthus, but a map would not be too much trouble surely??
Finally, we found the staff to be very rude and unhelpful. I appreciate there are cultural differences, but having stayed in other Chinese hotels we know what level of service we expect to receive. Don't stay there if you want to be made to feel like an annoying, second class citizen because you are white.
27 Jan 2016
Nice hotel, in great location!
Not sure why people are complaining so much about this hotel. Maybe we were just lucky.....When we visited, the lobby was bright and airy, rooms were a decent size and clean, bathroom a good size with just enough toiletries for both of us (which were also topped up daily), bed linen was clean with no holes (but yes it was a bit thin), hallways clean and bright, and no mould in our room. Not sure about anywhere else though. We had a wonderful view of the mountains Guilin is famous for out our window too. Though, I agree the coffee is terrible (must be manufactured for American tastebuds haha) and the whole place does need an update. Elevator doors do close quickly, but they open just as quickly if something touches them. Bed was a little hard, but I think that's the norm in China. Breakfast was limited, but what we had was good quality. As we were part of a tour group, we didn't have any dealings with the staff. Our tour guide handled everything. The river was a bit smelly, but the walk along the river was quite pleasant. No free bottled water, so buy some before you reach the hotel. Excellent location, walking distance to everything.
16 Sep 2015
Not for Western Visitors
We stayed here as part of a small group tour. Definitely not a hotel we would have chosen otherwise. The 11th floor room was tatty, with patches of damp on the walls, bathroom rather dated and nothing included except 2 x 10ml sachets each of shampoo and a small soap. No tea, no bottles of water. Only quarter of a roll of toilet paper was provided.
Bed linen very worn. The fire alarm went off several times in the evening, though a staff member appeared quickly to tell us it was not a genuine alarm. Our included "Western breakfast" was a take-it-or-leave-it and rather mean affair. The "lush gardens" described by the tour company consisted of a few shrubs along a small street and trees along the river embankment which was dirty and full of locals fishing, smelling strongly of fish and toilets.
The pool was out of use. The lift doors closed quickly and could trap fingers and arms. Not deserving of local 3-star rating.
Wifi worked and was free.