Check in/out Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 853 reviews
VERY GOOD 189 reviews
AVERAGE 47 reviews
POOR 11 reviews
TERRIBLE 11 reviews
30 May 2018
Absolutely wonderful place to stay! My first trip to Santiago... Walter at the conceier desk was helpful! He was able to arrange for a driver and set up tours for me while I was visiting the city! Also gave wonderful restaurant recommendations! Having said that Raul in the bar/ restaurant was great to make nightly special drinks that all really enjoyed! The service was very good! As well as the meals I ordered! Thank you!!!
The staff at the front desk was accommodating and helpful! For myself, who speaks no Spanish.. the trip was a pleasure! Thanks again to all at the Renaissance! I hope to make the trip down there again!!
21 May 2018
We travel quite a bit, and have never encountered a more gracious and accommodating staff. Everyone went out of their way to make our stay comfortable and worry free. Their helpful guidance through the city and recommendations made our visit to Santiago a delight.
18 May 2018
Worst customer service
Don’t get me wrong. Hotel is beautiful. Customer service the worst I had in a long time. My keys were deactivated because they decided they would not give me the platinum status (access to executive lounge) because my husband was not traveling with me! This could have been handled very differently. Also hotel is not really placed well for sight seeing unless you want to spend your days at the upscale shopping mall across the street. Good 10 min walk to subway. Would simply not stay there again !
14 May 2018
Great staff. We were there vis....
We arrived before official check in time and the staff was so helpful getting us comfortable while we waited just a bit for our room. Very friendly and so helpful in sharing where to go within walking distance of the Hotel. We are platinum members which lent itself to upgrades. Will stay there when we return in the fall to visit our son.
10 May 2018
Stylish and friendly hotel!
Stayed only one night and got upgraded to a marvelous suite. The hotel is very clean and stylish. Everyone from front desk to doorman to concierge (their natvigator team) were very friendly and helpful. Got great advice from their natvigator team on how best to maximize our half day there. Location is a little further from the city center but was easy to uber around economically.