Beter 8-A Ayllu De Chekar , 1410000, San Pedro De Atacama, Chile
professional photos (1)
About Ckamur Atacama Ethno Lodge
check-in 2 PM | check-out 11 AM
Surrounded by the vastness and tranquility of the desert, Ckamur Atacama Ethno Lodge offers accommodation a 10-minute drive from
Surrounded by the vastness and tranquility of the desert, Ckamur Atacama Ethno Lodge offers accommodation a 10-minute drive from away from San Pedro de Atacama. The property has an on-site restaurant offering great local and traditional cuisine. A complimentary buffet breakfast is served daily.Rooms at Ckamur Atacama Ethno Lodge are all fitted with a private bathroom and offer a fantastic panoramic view of the Andes Mountain Range. Room service may be requested from the restaurant.Guests at this lodge inspired on the Atacama culture may relax with Hammpi massages, which uses stones, honey and elements of the desert.A bicycle rental service is available for guests.Ckamur offers free private parking and is located a 1.5 hour drive from El Loa International Airport in Calama. Shuttle services may be arranged for an extra fee.This fee is not automatically calculated in the total costs for the reservation.A deposit via bank wire is required to secure your reservation. The hotel will contact you after booking to provide bank wire instructions. LOCAL TAX LAW.Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
Facilities offered in Ckamur Atacama Ethno Lodge :
Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 31 reviews
VERY GOOD 16 reviews
AVERAGE 5 reviews
POOR 0 reviews
TERRIBLE 2 reviews
28 May 2018
Unique rooms & tranquil enviro....
Ckamur definitely exceeded our expectations. Prior to arrival, we weren't sure how good the internet, hot water, and temperature of the room would be, but they were all were great! The fireplace heats the room up pretty fast, and makes for a very nice atmosphere. Although Ckamur is far from the town, the hotel offers transport to and from the town. The staff is always very helpful and accommodating.
The only improvement I would suggest is to have a bit more light in the room for writing or reading at night.
29 Dec 2017
Fantastic rooms, very tranquil....
Don't be put off by the location or the approach to the hotel which is a few km out of town and off the beaten track. It's a haven and very peaceful with fantastic rooms and very attentive and helpful staff, plus a free shuttle whenever you need it into town. Lovely breakfast too.
19 Oct 2017
The most disappointing and fru....
As I believe reviews are to praise or offer constructive criticism, I'll try to keep this review positive and constructive.
Firstly this hotel is beautiful, the rooms are stunning, with walls made from the volcanic rock and showers made from the cobbles of the local river. The stars are incredible and it is very peaceful. However this hotel is perhaps the most disappointing and frustrating place I have ever stayed. The frustration lies in the fact that all the hard work has been done, it's a completely unique and totally beautiful establishment, but the customer service, lack of consideration for guests, and lack of staff mean that what could be one of the best places I have ever stayed, is a huge disappointment.
We stayed for the final three nights of our honeymoon. It was always our dream to see the stars in the atacama desert and this hotel seemed to be the perfect choice. Throughout our first two days, there was hardly anyone around on reception. We rang the bell on reception but to no answer a few times. We therefore started to leave and pick up our room key from behind reception ourselves. When I called reception to enquire about the spa (there is no information provided about the in site spa at check in or in the rooms) there was no answer. When we returned to the hotel after a day out, the reception door was locked, with no bell to access the property. We had to walk round the back entrance, go behind reception to collect our own key to enter the room. This happened a number of times. It was a little concerning that this process meant anyone can enter the room due to lack of reception staff.
On the second night we booked onto a star gazing tour with pick up and drop off at the hotel. It is one of the most popular activities in the area. We tried to explain to the only member of staff that we could find that we will be returning late, but as she spoke no English, it clearly wasn't understood. (Obviously not her fault, we should be able to speak Spanish, but nevertheless there was no alternative option as our tour arrived, so we had to leave before an English speaking member of staff could be found). As we had learnt that rarely there is a member of staff on reception, we decided to take our room key with us.
We had an amazing night looking at the stars and when we returned at 1am, the large electric gate to access the property was closed. The tour dropped us off (although they were very concerned about that we couldn't enter the hotel. They tried to phone the hotel but no answer.) I insisted the tour go on to drop off the other guests as said I would keep calling reception and someone would be bound to answer. (Despite this being very expensive to do as I didn't plan to use my phone abroad) I called reception a number of times. No answer. We shouted and banged the gate. No answer. We were locked out with no way to access the hotel. My husband then had to climb the wall to access the property. This was a really high wall and we were in the pitch black. My husband has a bad back. He managed to climb the wall and jump down the other side (later we realised he landed right next to a large metal spike sticking out the ground). He ran to reception and accessed through the back door (as the front door was locked again) he shouted in reception for help, but no answer. He ran around the property looking for a member of staff, but he couldn't find anyone to help. He ran back to gate and re climbed and jumped down back to me. I was incredibly upset at this time as it was freezing cold, pitch black and we were in the middle of the desert). My husband then said he would have to help me climb the really high wall. I have a knee problem and should not be jumping from such a height, but after a few failed attempts, I got over with only minor injuries (I hurt my shoulder and ankle). My husband climbed the wall again after me. After an hour since being dropped off we made it into our room. I was in tears, stressed but grateful neither of us had been seriously hurt. In the morning we told the lady on reception what happened, she was incredibly sorry, and blamed the night porter. She gave us 50% off our room for one of the nights we stayed and free laundry (as our clothes were filthy from the climb). There was a small bottle of wine placed in our room the following evening as a gesture of good will as well. This was appreciated but in no way did it make up for the ordeal. When checking out, we were presented with the full total of the bill rather than the discounted rate by the same lady who handled our complaint. The discount had been forgotten, which was upsetting as It implied the above ordeal had not been taken seriously. When questioned, she discounted the rate.
As I said I wanted to keep this constructive here are my tips for the hotel, as I genuinely believe with more care and attention this could be an incredible hotel, it could easily be one of the best in the area.
As a minimum the hotel should:
1. Ensure the reception is staffed at all times, or at least answer the bell when it's rung.
2. If the gate will be locked at night, ensure guest have a way to enter the property.
3. Restaurant. The facilities say there is one, but it's a strange set up. When I asked upon check in, we were told that dinner would be one of about 4 meals dependant on what the hotel has in. If we wanted to eat we just needed to let them know 30 minutes ahead. In my opinion, If a restaurant is offered, there should be a menu, prices, and opening times at a minimum. We didn't see the restaurant used once while we were there but the room was empty and didn't seem very inviting. We never ate there so can't comment on the quality of the food.
4. Label what is shower gel and shampoo in the bathroom. Turns out my husband and I had guessed opposite as to which was which and so had been using the opposites ones.
5. The bath had some strange sticky tape left in it. It meant I didn't want a bath as it looked a bit dirty.
6. Provide spa information on the hotel room. During our stay we were never given any information about the spa. I tried to call the reception one the first day to enquire but there was no answer. If a hotel offers a service, then they should at least communicate the details to guests.
7. Create an information pack. Our room overlooked two incredible volcanoes. It was an amazing view. It would have been lovely to have information about the area, tours available, local legend about the volcanoes etc.
8. Put bottles of water I the room every day rather than just in arrival.
To really make this place as special as it should be they should:
1. Make this a specialist star gazing hotel. There is a huge opportunity for this hotel to be the best in the area. It's location away from town means there is no light pollution. They could offer tours (simply partner with a local company) put star maps in the rooms, small telescopes, provide head torches with red lights in the rooms, turn off the outside lighting to reduce light pollution, offer hot chocolate as room service, provide dressing gowns and slippers so guests can look at the stars at night from the beautiful room patios.
2. The amount of tours available in town is totally overwhelming and I believe many don't offer quality (after reading many reviews and getting overwhelmed myself) it would be brilliant if the hotel could identify reliable tour operators and provide details in the rooms this would be incredibly helpful. Failing that I'm sure that the hotel could even make money by partnering with the tour companies and offer discounted tours for guests, butts a minimum, they could provide helpful information as it is an easy thing to do.
3. Provide mini bars/ fridges in the rooms so guests can have a drink while looking at the stars. (And so the hotel can make more money.)
4. The hot water was never that hot, but I'm not sure this is easily fixed. It's forgivable as the hotel is in a very remote location.
5. Boost the wifi in each room. We had ok wifi as were we near the router in the restaurant but I believe it would be difficult to access the internet in one of the further rooms.
6. Run transfers into town. The hotel is a 30 minute walk from town, or 10 minute drive. We hired a car and I was say that with the current level of service, a car is essential if you want to stay at this property.
7. On the morning after we got locked out we missed breakfast (the reception did notice this and called the room to see if we would like a fruit salad. This was rare good customer service from the hotel and very much appreciated) however we declined breakfast as we wanted to go to a local bakery called 'franchuteria' we were very glad we did. It was wonderful and we highly recommend it for breakfast. When we were there we saw other hotels pick up bread orders for their establishments. To go the extra mile, I would advise that the hotel make use of this service. It would add that extra level of quality that would make the stay that much more special.
In short, this hotel has so much potential, however at the moment it is missing huge opportunities to be one of the best hotels in the area. They need more staff, who value the guests and want them to enjoy their stay. They need to seriously look at the service provided from a guests point of view and employ people who are motivated to improve and deliver the best possible service. This unfortunately is not the case at the moment.
I would hope that the about points are considered and implemented by the hotel as it would hugely improve the experience for guests.
At the moment, I wouldn't recommend the hotel (even if we hadn't got locked out) as I believe this hotel is very expensive for the level of service you get. There are far cheaper and better hotels in the area. (We stayed in another hotel for two nights in the main town before we stayed here. It was nearly half the price, had a much better breakfast, 2 swimming pools, a spa, their own tours, a fantastic restaurant and the rooms were beautiful individual wooden cabins. The only reason we moved from this hotel was that we wanted to stay further out of town to see the stars.)
I will follow these reviews as I'm very interested to see if the hotel improves. I sincerely hope it does as it could be amazing.
Friends getaway Traveller
23 May 2017
a modern hotel that takes you ....
A small group of us travelled to San Pedro Atacama with a Chilean friend who knew we liked to try things that are truly unique. He booked us in the Ckamur Atacama Ethno Lodge. At first we were intrigued with the design and layout of our little cabins, being built in a circular fashion from rocks and the roofs were thatched in the traditional manner. I was not expecting modern hotel quality bathroom and shower, great bed, with all the best linens and pillows. Then we experienced the hospitality... which could not have been better. Everything was top notch and served generously. The owners were such good people, eager to share their culture, but also very welcoming. If you are going to visit San Pedro Atacama or would like to experience the idea location for a personal retreat in the desert, we highly recommend this place. I am already trying to figure out how to go back.
15 May 2017
Beautiful and great staff
The accommodation is of high quality. The hut we stayed in was built based on the traditional design and had all the amenities of a modern hotel. It was very cosy and tastefully decorated.
The staff were amazing and very attentive and they made lunch boxes for us when we had long days exploring the desert.
The location of the hotel is about 10min drive to the town but we liked the peace and quiet and the stars at night were incredible.
The breakfast was excellent.
Tip for Atacama is to rent your own car (preferably 4x4 - we used econorent which was excellent and cheaper than europcar) so that you have your own freedom to explore this amazing desert instead of being in a mini bus with other tourists.