Check in/out Hotel Check-in Time is 12 PM, Check-out Time is 12 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
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User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 67 reviews
VERY GOOD 21 reviews
AVERAGE 2 reviews
POOR 0 reviews
TERRIBLE 0 reviews
13 Mar 2018
Lucy! I'm home!!!
Lucy runs a very tight ship at Casa Lucy. Her attention to detail and indefatigable energy is truly impressive (if not a bit intimidating). The rooms are spotless and comfortable with good wifi, satellite TV (with CNN in English) and plenty of hot water (be careful, it was a bit gnarly getting in and out of the shower). We had a room on the second level overlooking the backyard, so it was super quiet at night. The only little wrinkle was a misunderstanding over the free breakfast which includes among other things, cooked eggs. When you ask for breakfast at 8 o'clock, it means you'd better show up in the dining room on time. Usually my husband brings me coffee and a pastry in bed because I'm not fit for human interaction first thing in the morning. Unfortunately, this quaint little habit of ours didn't go over so well with our hostess. So, rather than offend Lucy any further, I got dressed and meekly skulked down to breakfast every morning (much to my husband's amusement). But make no mistake, despite the language barrier that others have mentioned in their reviews, Lucy has a big heart and a burning desire to please her guests.
14 Feb 2018
Comfortable, clean and good br....
This was one of the last stops on our Argentina/Chile trip and we were very satisfied with the comfort that this facility provides. It is more of a house than a hostel and the owner Lucy and her crew keep the facilities very clean and in top shape. We stayed for five nights.
The room and bed are comfortable, in good condition with good central heating and bathroom facilities. Wifi worked well.
Its a few blocks (easy walk) to the main streets. The bus terminal is not too far either or a quick taxi ride if you wish.
We had an upstairs room that overlooked the yard and were pleased with the quiet in the room and house.
As mentioned by others, it will help if you know a bit of Spanish. Lucy was willing to help whenever she could but I feel she held back because of her lack of English speaking skills; nonetheless, we did OK.
You have to inform Lucy the previous night of when you want breakfast the next day. This way, the breakfast table is all set for you. Breakfast was hot eggs, plentiful cereals and bread and was good.
Only downside was that we had to correspond via booking.com in order to chat with Lucy and this entailed in a couple of days while booking.com relayed messages to and fro. It would have been nicer if we could have corresponded directly with Lucy.
All in all, good and comfortable. Recommended stay.
05 Nov 2017
Excellent hostess, comfortable....
We stayed at Casa Lucy for three nights while traveling through Chile. The room was simple but spotless, the beds very comfortable, and Lucy is a very gracious and caring host who fixes a great breakfast for you each day. The B&B is in a house that is very convenient to the bus station (just a few blocks away) and moderate walk (about ten minutes) into town (where most restaurants and shopping are located). We had a street side room, but didn't have any problem with noise. Lucy doesn't speak much English, so if you feel you need a host that speaks fluent English, then perhaps this isn't the place for you, but Lucy makes a sincere effort to communicate with all travelers. Highly recommend.
09 Jun 2017
Great service and location
Clean and friendly service but you will need to know a bit of basic Spanish. The rooms were spacious and the wifi fast. We stayed in the room on the bottom floor and the walls as well as the doors were paper thin. The result was we were kept awake by all the other patrons moving back and forth and socialising in the reception. Things quietened down after about 11pm. Lucy got up at 6am which was early enough to make us a lovely breakfast with cheese, ham, bread, jam and coffee. We were able to catch the early bus to Ushuaia. She also arranged a taxi for us which came promptly.
07 Apr 2017
My husband and I stayed in Casa Lucy for two nights, one night prior to and one night after going to Torres del Paine. We can't speak highly enough of Lucy. She is a wonderful host and was very helpful throughout our brief stay. The house is exceptionally clean and in a quiet part of town, which was much needed after a long day's travel. Thank you, Lucy!