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3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

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Children 2-12 yrs

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Done

Hacienda Tres Lagos

Carretera Austral Km 274

SOLDOUT for the selected dates

3.5

GOOD

About Hacienda Tres Lagos

check-in 3 PM | check-out 11 AM

Property Location With a stay at Hacienda Tres Lagos in Puerto Guadal, you'll be on a lake, just steps from Lake General Carrera

Property Location
With a stay at Hacienda Tres Lagos in Puerto Guadal, you'll be on a lake, just steps from Lake General Carrera and a 2-minute drive from Laguna San Rafael National Park. This 4-star hotel is 6.1 mi (9.9 km) from Chile Chico Plaza and 6.4 mi (10.2 km) from Puerto Guadal Beacon.

Rooms
Make yourself at home in one of the 18 guestrooms featuring refrigerators and minibars. Your room comes with a Select Comfort bed. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and a turndown service, and housekeeping is provided daily.

Amenities
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities including a spa tub and a sauna. Additional features at this hotel include wireless Internet access (surcharge), gift shops/newsstands, and tour/ticket assistance.

Dining
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/café. Wrap up your day with a drink at the bar/lounge. A complimentary hot/cold buffet breakfast is served daily from 8 AM to 10 AM.

Business, Other Amenities
Featured amenities include express check-in, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Facilities offered in Hacienda Tres Lagos :

Spa tubAccessible bathroomRoll-in showerPorter/bellhopIn-room accessibilityCoffee shop or café8+More Amenities

Hacienda Tres Lagos Hotel policies

Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 11 AM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 3 PM and the standard check-out time is 11 AM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

3.571 Reviews

EXCELLENT 34 reviews

VERY GOOD 13 reviews

AVERAGE 2 reviews

POOR 13 reviews

TERRIBLE 9 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Trevor P

Couples Traveller

13 Apr 2018

Comfortable stay in the wilder....

Superior upstairs cabin with expansive views of lake and mountains,Milky Way.We stayed at the end of season with only a handful of other travellers.Plenty too see in this magnificent geographical area.Marble caves,Baker river Confluencia Exploradores.The lodge meals were cheap and good and the cabin had a warming wood heater which we used.good place to get away from it all!We crossed from this lodge near Puerto Guadal to the Argentine border which is 160 k around a massive 250 k lake.Spectacular views from the rough and sometimes dangerous road but non the less an unforgettable journey.We loved the hacienda for its expansive area friendly pets warm fires views and its remoteness.

dwomack27

Family Traveller

10 Jan 2018

AMAZING LOCATION+OVERPRICED+WE....

Amazing Location and Beautiful Cabins...but sadly over priced with weak management. A great idea to go upscale in what is essentially a remote but stunning location with no follow-through or thought to matching the service to the pricing. For now...there are better choices in the area.

Paula W

Couples Traveller

19 Nov 2017

Disappointed

We called in for a coffee. The dining room was warm and we got a great welcome from a young man. The views were beautiful But.... we ordered a coffee and hot chocolate. The young man asked if we'd like something else, a crepe perhaps? The drinks and crepe arrived. Fortunately my hot chocolate was HOT, delicious! But the coffee was tepid and the crepe was stone cold, straight out of the fridge. In true British fashion we did not complain but just asked for the bill. 8000 pesos! We tried to pay in cash with a 10,000 peso note but neither the young man nor the 2 workers in the kitchen had any change! Our patience started to wear thin! Ok, I asked if we could pay by credit card. No problem, said the young man! All we need to do is to go outside, back to the road, up the road and to The neighbouring hotel where they had the credit card machine!!! At this we finally lost patience. We told the young man what we thought and gave him the 10,000 peso note and left! What a rip-off!

Kluane

Solo travel Traveller

15 Jan 2017

Beautiful location, awesome ro....

Well this place is really hard to rate, and I will be doing two write-up’s for both the Hacienda Tres Lagos and the Parador Austral. They are in the same complex. When I wanted to book the Hacienda (was recommended in the Bradt guide) I was redirected to the Parador website. Not sure why but found out when I got here. The Hacienda is closed fort he season, apparently for major renovation work (although I did not see much being done). For New Year’s Eve holiday – due to too many bookings ant the Parador – they closed the Parador and moved all guests into the Hacienda, which was a really nice upgrade (got a big room with full front windows overlooking the lake). All that was a really nice treat. However the common rooms at the Hacienda felt very abandoned and lacked warmth. It’s a really nice place but most things like massages, whirlpool, excursions and the cafe were closed. I did not quite sign up for that and that was very disappointing. Also the WiFi was only available at the Parador and that meant to walk up and sit outside to check up on mails and such. In sun or rain! The restaurant was only open for dinner, although the staff was around all day. It would have been nice to have a bar or cafe where you could get some snacks and little plates like a salad, soup and/or a cheese plate during the day (not such a complicated feat the accomplish I believe). They did though give me some bread to keep me from starving! There is practically no choice nearby. It would also have been nice to have a choice for the main course at the dinner. They just served a fixed three course dinner (and I never knew how much they charged, only when I got the check-out bill) and when one wanted to change something is was not really possible as they had no other food on site! It is really a shame because the location is really great, the room quite spectacular but it feels very run down and lacks professional management. It has so much potential, hope they fix it up not just on the outside but also on personnel and service. Would really be a pitty to let such a gem go to waste. The personnel is very friendly and tries to make up for a lot of things. So I’m not quite ruling it out to stay here again on another trip on the Carretera Austral.

Abderhalden

Couples Traveller

11 Jan 2016

Paradise without maintenance

January 11 th 2016, high season. We are expecting the 5 star luxury paradise advertised. Friendly welcome, room with beautiful view with large windows. So far so good, BUT: for 3 days we are the only guests. Although there is no restaurant nearby on the carretera austral, they include only breakfast in the room rate. So on arrival in the early afternoon we were asked to choose the menu for dinner at 35US$ (2 choices). The dining room is dark and unfriendly and the food by far not worth the price ( Bouillon, salmon with corn mash, postre: fruit skewer). We booked a massage which they warmly recommended as being outstanding: the "therapist" was waring a bellyfree TShirt, normal trousers and socks and when I entered she pointed to the bed and ordered "arriba!" When I felt unconfortable and asked for a cushon or towel, she took my bathgown and sqeezed it under my head! The place was not clean, the massage unprofessional and the price was 50US$. The following evening we met this women when she lead the horses to the water wearing still the same clothes and we wondered for how many days yet. Horse dung was oll over the lawn of the terrace and was not collected during our stay. On the roof of the terrace and on the terrace were two matrasses that were blown from the daybeds of the first floor suite. After 2 days they were still there, only that the 4 dogs on the property had torn the one on the terrace apart - but nobody felt a need to clean up the place until we asked them to. When we ordered a pisco sour, they said sorry we don't have, there are no lemons. The coffee shop, the 2 nd restaurant and the bar were closed during our stay. They have many excursions to offer, but no prices on the information sheet. When we asked we were taken aback about the prices: 1/2 day to the marble caves with a guide 135 US$ p.P. ( we went on our own for 12 US$ p.P.) Full day 220 US$ p.P. When we asked why so expensive, the answer was because the picknick was included. The beakfast: on the 1st day consisted of a buffet, on the 2nd day, there was no buffet, but 2 tiny cups with cereals on our table, bread not toasted, no marmelade, no fruits, but we got 2 scrambled eggs, wow! These are only a few examples. No doubt, it is a wonderful place with beautiful scenery, but it is absolutely not maintained and not clean, the staff is not trained at all. Many things advertised in internet or brochures are simply not there. Now it is 3p.m and we will go to the reception to ask them to clean the room and to bring cushion covers that are not 10 cm too short and don't cover. The hotel has been booked and prepaid by protours otherwise we would have left the first morning. So this by far is NOT the "first luxury hacienda in Patagonia with exquisite cuisine and personalized quality service with dedicated care given to the guests" as written in the brochure......

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